Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Quick and easy. Web site easy to follow. Location looks interesting.
Thanks for your review, Charles. We are happy you had a good experience using our website.
It was very easy to book reservation very very easy
Thank you for your review, Obbie. We are happy the booking process was easy!
Super easy to book this way. Thanks! I have recommended this process to others in our party who will be booking for the event we are attending that weekend.
Thank you for your review, Cindy. We hope all of our customers have a FAST and EASY booking experience!
My experience with this site is quite confusing because of all the extra emails you send.
Thanks for your review and feedback, Renee. We apologize for any confusion.
Easy booking process with reservation counter. Excellent site and easy to use.
Thanks for your review, Scott. We are happy our website was easy to use!
Good in good more good hope I have no problem checking in that day
I attempted to make a reservation a few days ago in the website wasn't messing up I finally was successful but the rate actually went up.
Thanks for your review, Regina. Hotel rates are dynamic and can change as demand for rooms increases. Our rates are constantly changing and can be lower or higher depending on when the room is booked. We can assure you that you are receiving the best rate available when you make the reservation. If you have any questions, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Very easy to use. Clear website. No problems. Thanks.
Thanks for your review, Kathleen. We are happy you had a good experience using our website.
Fast and easy and took no time at all to get it booked
Thank you for your review, Scott. We hope all of our customers have a FAST and EASY booking experience!
OK so far.
I've got the confirmation of my reservation.
See you in the end of May
Thanks
Thanks for booking with us, Louri. We hope you enjoy your stay!
Very quick to book and easy to navigate the site! Thank you!
You're welcome! Thanks for your review, Dorothy. We are happy you had a good experience using our website.
Very easy and quick to use. It was first option when I was looking for a hotel room and I clicked on it. Took me right where I needed to be and easy to go through the process.
Thanks for your review, Scott. We are happy you had a good experience using our website.
Quick and easy to book and pay for the reservation. Thank you.
You're welcome! Thanks for booking with us, Michael!
We've stayed here before and every time the stay is wonderful
Thanks for booking with us, Rosa. We hope you enjoy your stay!
My favorite hotel and easy booking. Full description great rates, easy to apply and change the dates.
Thanks for booking with us, Kelly. We hope you enjoy your stay!
Good so far and no issues identified so far. Looking forward for the stay
Thank you for your review, Aleyamma. We are happy you had a good experience!
Booking the reservation was simple and clearly understandable
Thank you for your review, Anne. We want you to have the best experience possible booking with us!
Great place to stay been there an lot thanks joe g
Thanks for booking with us, Joseph. We hope you enjoy your stay!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Roger. We are happy you had a good experience!