Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Good experience. Easy to book reservation and fast.
Good so far. The site was very easy to use and and easy to navigate.
Thanks for your review, Annette. We are happy our website was easy to use!
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Thanks for the 5-star rating, Kimberly!
No comment --------------------------------------------------------------------- see ratings stars
Thanks for the 5-star rating, Eric!
Discounted quick reservation. Have not stayed at hotel yet but this was easy to make reservation. Quick confirmation and I even called hotel within a few minutes to make sure of reservation and confirmed I was all set.
Thank you for your review. We are happy you had a good booking experience! Enjoy your stay!
Super easy to book. Quick process. Would use again.
Thank you for your review, Kelly. We are happy the booking process was easy!
Very smooth, efficient, fast and professional. Timing was quick.
Thanks for your review of the booking process, Patrick.
The online thing is ok but there needs to be more human to human contact.
Thanks for your review and feedback, Brian. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
No problems setting Reservation, may use this network again.
Thank you for your review, Miguel. We are happy the booking process was easy!
The reservation counter was easy to follow, smooth process
Thank you for your review, Marianne. We are happy the booking process was easy!
Very easy to navigate and understand leaving no questions to be answered.
Thanks for your review, Peter. We are happy our website was easy to use!
I made a hotel reservation to attend a family funeral.
Thanks for booking with us, William!
Was quick, received a call within 20 min of putting in a request and easily done
Thanks for your review, Fran. We want our customers to have a quick and enjoyable booking experience.
Stop doing surveys.There are people in the world that don't like doing surveys but you force it.
Thanks for taking time to rate us, Karen. We appreciate your feedback!
This was one of the easiest reservations I've ever made for a hotel room.
Thank you for your review, Rachel. We are happy the booking process was easy!
I am not a "techy" person, but I can navigate this website well.
Thanks for your review, Barbara. We are happy our website was easy to use!
Worked really well - don't have 50 characters to describe my experiences so it was ok but asking for 50 characters is a bit much
Thanks for your review and feedback, Chuck.
So far, so good. Thank you. The test will be if and when my plans change and this reservation service has the flexibility to deal with that.
You're welcome! Thanks for booking with us, Peter!
Finally booking a room online is easy! The whole process is very simple from start to finish.
Thanks for your review, Mary. We are happy you had a good experience booking online.
Easy and informative to self-booked our stay at the Hyatt
Thanks for booking with us, Leona. We hope you enjoy your stay!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Annette. We are happy the booking process was easy!