Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Easy to make reservations through your hotel website
Good. This is over kill and a pain to complete this survey. It was a waste of my time. How much more did you need.
Raymond, thanks for taking time to rate and review your booking experience. We appreciate your feedback.
The booking was easy, very satisfied with that process.
Gracias por reservar con nosotros, April.
Great experience so far, will see when I arrive. Hope the experience is everything I hope it will be.
Thank you for your review, William. We want you to have the best experience possible booking with us!
Once I found the correct location that I wanted and a suitable room (at a reasonable price, it was very easy to book
Thanks for your review of the booking process, Barbara.
Very user friendly! And probably will use it again.
Thanks for your review, Bertha. We are happy you had a good experience using our website.
Reservation process was easy……………………………………………………..
Thank you for your review, Tricia. We are happy the booking process was easy!
Quick and efficient, super easy. So excited for our visit to Portland
Thanks for booking with us, Martha. We hope you enjoy your stay!
Very easy even for me. Not being very tech savvy. I will definitely use again.
Thank you for your review, Reynold. We are happy the booking process was easy!
Got a motel for a good price and the type room that I was looking for
Thanks for your review, Jon. We want our customers to have the best rates possible.
Great. Easy to complete. Excellent prices. The experience was great would highly recommend
Thank you for your review, Jessica. We want you to have the best experience possible booking with us!
Wide variety of choices. Its location is central to my activities! I have stayed here before and found it quite satisfying. Clean, friendly, and beautiful
Thanks for booking with us, Julia. We hope you enjoy your stay!
We have been to your motel in the past but it has been several years - looking forward to our return visit! Robert
Thanks for booking with us, Bob. We hope you enjoy your stay!
Easy site to book a room fast and efficient. All the information was provided
Thanks for your review, Ursula. We are happy you had a good experience using our website.
I did not get a confirmation number. I do not know if I have a real reservation or not. I also wanted a reservation that I could cancel, but I did not receive that.
Thanks for bringing this to our attention, Cynthia. We are sorry you did not receive your confirmation. I will look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Why are you asking for feedback a minute after the purchase
Thanks for your review, Mallesham. We would like to know more about your experience booking with us. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Easy to book. There was no areas to get or receive discounts for Seniors, Veterans.
Thank you for your review, Timothy. We are happy the booking process was easy! Some hotel reservations have discounted rates. If a room has this special discount, then it will be shown in the room title. If the discount is not indicated, the provider no longer has that rate available.
Very efficient. It was fast and easy to make my reservation.
Thanks for your review of the booking process, Elizabeth.
Website made it very easy to book our room. It contained all the information I needed. Directions were clear and concise.
Thanks for your review, Sharon. We are happy you had a good experience using our website.
I would like to talk to a person with questions about adjoining rooms.
Thanks for your review and feedback, Christine. If you would like special room accommodations, please feel free to contact us at support@reservationcounter.com with your request. You also may contact the hotel directly.
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Sherri. We are happy the booking process was easy!