Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I just booked a room, it's not rocket science. Make the Phone number more easy to find and don't sent it me around the world in so many loops and waste my time.
It was a fast easy process. The cost was cheaper than most but didn't see a military discount.
Thank you for your review, Sharlart. We are happy you had a good experience!
Your online reservations were easy to navigate and manage.
Thanks for your review, Teri. We are happy you had a good experience booking online.
Fine. Easy to use. Completed quickly since I've used before.
Thanks for your review, Dawn. We are happy our website was easy to use!
It was quick and easy. I am looking forward to it.
Thank you for your review, Rhonda. We hope all of our customers have a QUICK and EASY booking experience!
Good experience, quick and efficient, no concerns….
Thank you for your review, Wendy. We are happy you had a good experience!
Easy booking for business trips. Will use it moving forward.
Thank you for your review, Michael. We are happy the booking process was easy!
Easy to reserve, no difficulties making the reservation. Received confirmation quickly.
Thanks for your review, Richard. That’s great you received your confirmation in a timely manner!
VERY EASY TO NAVIGATE THE WEBSITE. We've never stayed here before but the reviews pretty much sold us on it.
Thanks for your review, Ted. We are happy you had a good experience using our website.
Clean, quiet, good customer service đź‘Ś
The hotel staff are helpful. The parking is comfortable area. The location is suitable for shopping and eating out needs. The traffic is not that bad which makes it fairly quiet. It's also not as hectic as downtown or other parts of the city.
Thanks for booking with us, Jacqueline!
Your website was easy to manage and reserve a room for 5 nights. I am a Hilton Honors member so I prefer your company. Always clean, friendly, convenient hotels, in every city I've visited.
Thanks for your review, Tracey. We are happy you had a good experience using our website.
Easy as pie experience no issues in and out in 5 minutes
Thank you for your review, Chris. We are happy the booking process was easy!
Very easy to do. I want no more surveys from anyone.
Thanks for your review and feedback, Bill.
I hate this survey, I just want to book a hotel room,in a timely fashion I ve had to resubmit 3 times
Thanks for your review, Ann. We appreciate your feedback.
Was easy to navigate. Did not have any problems, pricing was displayed in an easy to read format.
Thanks for your review, Rick. We are happy our website was easy to use!
The process to book my reservation was quick and easy!
Thank you for your review, Christopher. We hope all of our customers have a QUICK and EASY booking experience!
Booking for this hotel was very easy and fast. I'm looking forward for my staying in your hotel.
Thanks for booking with us, Irena. We hope you enjoy your stay!
Surprised by the add on charges that were not apparent before booking
Thanks for your review and feedback, Gary. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Very user friendly. A much needed break after a hectic trip to Las Vegas
Thanks for booking with us, Donna. We hope you enjoy your stay!
Good Description of Rooms easy to use website. Website setup easy to follow and see all the details.
Thanks for your review, Michael. We are happy you had a good experience using our website.
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your review and feedback. We appreciate your booking with us. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com. You can also call us at 800-434-0564.
--Rachael, Review Manager