Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I cancelled this reservation, yet I,m still receiving a request for payment from Affirm.
Thanks for bringing this to our attention. I will look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Stress free experience. Everything was user friendly
Thanks for your review, Janet. We are happy our website was user-friendly!
This was an emergent trip for family illness. While my loved one passed away, the hotel, Holiday Inn Express at 675 and Wilmington Pike in Centerville, OH went above and beyond to assist us during this sad time.
Thank you for your review, Cordie. We are sorry for your loss. Thanks for choosing to book with us.
Very satisfied with procedure.
The information was easy to follow.
Thank you for your review, Wayne. We are happy you had a good experience!
Needed to book a room your web site came up the looked very easy to use to book the room so i used the site.
Thanks for your review, Richard. We are happy you had a good experience using our website.
Won't know until I complete my stay. Here are fifty characters.
Thanks for booking with us, Donna. We hope you enjoy your stay!
It was quick and easy a good experience the person that helped me was knowable of what I was talking about and very helpful.
Thanks for your review, Eleanora. We are happy one of our representatives was able to assist you and provide excellent service!
All questions were answered, customer service representative was courteous and easy to understand.
Thanks for your review, Tehran. We are happy one of our representatives was able to assist you and provide excellent service!
Quick and easy. They had the rooms that I wanted and it seems like a nice location. Never been there.
Thank you for your review, Ted. We hope all of our customers have a QUICK and EASY booking experience!
Great service. It was easy to use and I was able to make my reservations with no issues.
Thanks for your review, Chet. We are happy our website was easy to use!
It has been user friendly so far. I was able to update the reservation to include my wife's name with no apparent issues. It was nice to be able to do this easily.
Thank you for your review, Charles. We are happy you had a good experience!
Easy and fast confirmation was received within less than a minute
Thank you for your review, Rosemary. We hope all of our customers have a FAST and EASY booking experience!
Love the online booking option it is very easy to navigate and convenient for me
Thanks for your review, Terrie. We are happy you had a good experience booking online.
Looking forward to our visit to London this coming May
Thanks for booking with us, Helena. We hope you enjoy your stay!
Very positive experience all around. Looking forward to my stay!
Thanks for booking with us, Cheryl. We hope you enjoy your stay!
Easy to book online, great experience, looking forward to my stay...
Thank you for your review, Maria. We want you to have the best experience possible booking with us!
The whole process from beginning to confirmation was smooth
Thank you for your review, Annie. We are happy you had a good experience!
Reservation was easy but when putting in dates, the screen froze up for a couple of minutes.
There was an Ad for AARP. Is there a discount? Payment screen does not show AARP discount
Terri, thank you for your review and sharing your experience. Some hotel reservations have discounted rates. If a room has this special discount, then it will be shown in the room title. If the discount is not indicated, the provider no longer has that rate available.
My experience was user-friendly, fast, and efficient!
Thanks for your review of the booking process, Pamela!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Henry. We are happy you had a good booking experience!