Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
It was an easy and quick process to make a reservation. No problems!
Thank you for your review, Craig. We are happy the booking process was easy!
Had no issues booking my room
I will book again
Waiting to check-in
Thank you for your review, Margaret. We are happy you had a good experience!
Good overall. Friendly pet place advised by friends
Thank you for your review, Jessie. We are happy you had a good experience!
If this continues as good as its been so far. This 85 year old lady is very, very happy.
Thank you for your review, Larrayne. We want you to have the best experience possible booking with us!
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Thanks for the 5-star rating, Constance!
Searched for rooms near Bennington, on other sites, got info for Killington, not where I was looking or near it. Found a better rate on your site and booked in now. Thanks
Thanks for your review, Kristine. We are happy you had a good experience using our website.
Terrible customer service. Paid for a room with a full kitchen, even the receipt from them shows full kitchen. Checked in and no kitchen. Went thru customer support and 5 days later all I received was an I'm sorry. This website should stand behind what they email you after they collect your credit card number.
Rustin, we're sorry about your experience and for any inconvenience this may have caused you. Thanks for bringing this to our attention. I will share your feedback with our customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Easy and convenient.i was able to see exactly what room I was booking.
Thank you for your review, Angeline. We are happy the booking process was easy!
Love this place. My kids request to come here every summer.
Thanks for booking with us, Donald. We hope you enjoy your stay!
Quick and easy, but I realized that I needed to add another day and couldn't find a way to edit the reservation without canceling and starting again.
Thank you for your review, Janet. We are happy the booking process was easy! You will need to cancel and create a new reservation to make any changes. We apologize for any inconvenience.
Have not stayed yet, will in June. I look forward to it.
Thanks for booking with us, Maria. We hope you enjoy your stay!
Fast & easy experience. Had never booked online before and I found pretty easy
Thanks for your review, Maria. We are happy you had a good experience booking online.
Fast and easy to use. Very easy to navigate through.
Thanks for your review, Amanda. We are happy you had a good experience using our website.
Very bad experience. This company has class-action lawsuit written all over it. That will be my next step.
First they masqueraded as the hotel site... not cool. Second, they charge exorbitant fees and bundle the taxes with a surcharge putting the rate at almost 25%... wow. Rip-off. Third, they hid the non-cancellation policy from plain view so it wasn't clear that you were booking a non-refundable reservation (which you will want to do when you see what you got charged for). Finally, the kicker is that customer service can't help you understand what you were actually charged. I have a right to know what is included in a Surcharge and Tax line... which they said they can't break down and that no one in the company knows this information. That is not true... someone knows this information and they don't want you to know. They gave a *******@reservationcounter.com email address, but if they treat me the way the two folks on the phone line did it won't be helpful. Condescending, rude, talk over you, no interest in helping. This is a class action law suit just waiting to happen.
Thank you for your review, Paul. Reservation Counter is an online travel agency. We book rooms for over 200,000 hotels worldwide and assist millions of satisfied customers on a routine basis. We do not contract with hotels directly. Instead, we partner with online travel agencies and sell their listings. We purchase our inventory from multiple hotel partners and suppliers. This inventory is purchased in bulk at a discounted rate, specifically for resale purposes. When this bulk purchase is made, the taxes and fees have already been added to the reservations by the hotel suppliers and are not itemized when we receive them. Your total price includes all the taxes and fees required to complete your reservation. We are not provided this information, so we are unable to share this with you. We apologize for the inconvenience. Please let us know if you have any further questions. You may contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Easy booking and confirmation to my cell and email.
Thank you for your review, Kelly. We are happy the booking process was easy!
Nice pricing options. Slow processing reservation.
Thanks for your review, Mary. We want our customers to have the best rates possible.
Booking was done without a problem. Have stayed here before.
Thanks for booking with us, Barclay. We hope you enjoy your stay!
I called Reservation Counter as the number came up on Sandman web site and got the phone number for Sandman.
Thanks for booking with us, Bill.
Thank you for assisting in this booking, appreciated!
You're welcome! Thanks for booking with us, Heidi!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for booking with us, Rafeal. We hope you enjoy your stay!