Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I had a question about my confirmation and called. Customer service. It was not helpful. I did get my reservation but just got the run around regarding my question.
Easy to use, when it's usually having to talk to multiple people at once to get it figured out.
Thank you for your review, Gary. We want you to have the best experience possible booking with us!
I never heard of this website before. I thought I was booking one night stay at Best Western through a reputable company. I repeatedly asked what is the total cost of the reservation, they ensured me there weren't any extra charges and the reservation include free breakfast. After I gave them the credit card info, the confirmation ending up with $101.44 of taxes and $15.99 for service fee. There are no mention of free breakfast. Emailed them and made a complaint and receive no response.
Thanks for bringing this to our attention, Raymond. I will share your feedback with our customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
The reservation process was quick and low maintenance.
You're welcome! Thanks for booking with us, John!
They quoted the whole price including taxes and other fees. It was quick and easy.
Thank you for your review, Brenda. We are happy the booking process was easy!
Great. I would book again. I had no issue when booking
Thank you for your review, Rudenia. We are happy you had a good booking experience!
The reservation process was quick and easy!
The response was immediate.
Thank you for your review, Lindsey. We hope all of our customers have a QUICK and EASY booking experience!
The first person to help me, because I realized I made a mistake and I called to add an additional day, was difficult to understand and I don't think she had had enough experience with customer support, and my situation wasn't solved. I waited a bit then called the number again, and this time the man was easy to understand and quite helpful and he knew what to do.
I like to talk to a real person, rather than automated responses.
Thanks for your review, Nancy. We appreciate your feedback.
Efficient way to make a reservation. This survey is annoying me.
Thanks for rating your booking experience, Catherine!
It was easy to book online and it was not an hassle.
Thanks for your review, Rizagilda. We are happy you had a good experience booking online.
This service was easy to find a hotel that had what I needed for my stay. Definitely recommend them.
Thanks for your review, Dawn. We are happy you had a good experience using our website. Enjoy your stay!
Quick and easy, with morning schedule full this service was perfect.
Thanks for your review, Julie. We want our customers to have a quick and enjoyable booking experience.
Good experience! This was a fast hassle free experience. I found what I was looking for at a good price.
Thank you for your review, Abel. We want you to have the best experience possible booking with us!
Will recommend To friends and family. Reserving was fast and website was way easy to use
Thanks for your review, Sengkeo. We are happy you had a good experience using our website.
I thought it was Bally's website. Now i will have to pay another $100 or more at Bally's when i get there.
Neil, we're sorry for any confusion between us and the hotel where you are booking. Reservation Counter is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. Sometimes hotels have resort fees or other additional fees. We only charge your credit card for the room and the taxes and fees associated with that room. You may want to contact the hotel directly about additional fees as they collect those at check out. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Very easy to reserve a room and close to event venue
Thank you for your review, Keith. We are happy the booking process was easy!
Good Job! Thanks for the service! Not much more to say at this time!
Thank you for your review, Nathan. We are happy you had a good booking experience!
Great app for selecting a room, easy to use and fast
Thanks for your review, Helen. We are happy you had a good experience using our website.
Very easy to book. Very user friendly interface. Best of all, it was hassle free.
Thank you for your review, Adrienne. We are happy the booking process was easy!
We have been going to this hotel for several years. We called them up, like we always do, and got redrected somehow to "Reservation Counter". We wanted 3 nights and somehow got only two. We then called Reservation Counter back up and said we wanted 3 nights, could we add a day. They booked another room for 2 night ending 1 day later. We got charged for both. Following calls to Reservation Counter were NOT helpful.
Thanks for bringing this to our attention, Peter. I will share your feedback with our customer service manager so we can look into this. We apologize for any inconvenience. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
A lot of stuff on the web page was not explained and no mention of discounts
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Robert. We're sorry you did not receive the help you needed. Please feel free to contact our escalations team at support@reservationcounter.com if you need further assistance.