Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
It went very smoothly as I thought it should and did. Thank you!😊
Scheduling this was super easy. Thank you, looking forward to the stay
You're welcome! Thanks for booking with us, Judith. We are happy the booking process was easy!
Making a reservation was very easy. I recommend Turning Stone Casino Resort to anyone looking for a few night's getaway!
Thank you for your review, Teresa. We are happy the booking process was easy!
Easy made reservations. Had no problems. Thank you
Thank you for your review, Paula. We are happy you had a good experience!
The reservation process was easy to understand and to do.
Thank you for your review, Orbil. We are happy the booking process was easy!
Pretty Good - have stayed here previously & enjoyed our stay
Thanks for booking with us, Lyn. We hope you enjoy your stay!
Reserving a room was quick and trouble free. Good service all around.
Thanks for your review, Brandon. We want our customers to have a quick and enjoyable booking experience.
Reservation site is user friendly and flows very well.
Thank you for your review, Joanna. We are happy the booking process was easy!
The agent who assisted me was so kind and patient. I am a senior citizen and was a little confused while trying to book my reservation on-line. She stayed on the phone with me and walked me through, step by step! I hope you have other booking agents as kind, knowledgeable and helpful as she was to me. She is a real credit to your company!
Thanks for your review, Helene. We are happy one of our representatives was able to assist you and provide excellent service!
Very very easy I recommend this process. I'm looking forward to the stay
Thank you for your review, Frank. We are happy the booking process was easy!
Convenient and easy. An excellent resource offered by the Motel's website.
Thank you for your review, Sharyn. We are happy the booking process was easy!
Try it, you will find out it not stressful and get the best accommodations.
Thank you for your review, Carolyn. We are happy the booking process was easy!
Website provided the necessary information to book dates/room. Received confirmation immediately.
Thanks for your review, Denise! That’s great you received your confirmation in a timely manner!
Friendly and professional from everyone I talked to.
Thanks for booking with us, MariaLuz. We hope you enjoy your stay!
OK It took awhile because I did not have a password but I have been billed and printed out the receipt.
Thanks for booking with us, Philip.
Great place to stay in Linton, beds are comfy and hotel is very clean.
Thanks for booking with us, Julie!
Easy to get the reservation I wanted and I received my confirmation immediately.
Thanks for your review, Jacquelyn. We are happy our website was easy to use!
Didn't give me an option to reserve as a Wyndham member.
Thanks for your review, Patricia. You may want to speak with the hotel staff about your member number when you check-in. While our company provides the best available rates, we aren't involved with hotel reward programs. You may also contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Everything was easy. Thank you for making it this way.
You're welcome! Thanks for booking with us, Ronald!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
You're welcome! Thanks for booking with us, Claudette!