Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
It is a hotel booking service. The site was relatively easy to use, but no better or worse than other similar online booking services.
No hassle, no hassle, no hassle, no hassle, oh, did i mention... no hassle
Thanks for booking with us, Randy. We hope you enjoy your stay!
I accidentally made a reservation with the wrong hotel, through Reservation Counter. The supervisor refused to give me a refund. He told me he doesn't have to because their policy dictates that he doesn't have to. We argued a bit about being friendly and having a little customer service empathy. He told me he doesn't have to give a refund. He knew I selected the wrong hotel. He didn't care. I guess he did his job and got the $$ regardless. Poor, Poor service.
Nick, we're sorry about your experience. I will share your feedback with our customer service manager so we can look into your situation further. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
So far so good I will know when we get there if everything works out.
Thank you for your review, Robert. We are happy you had a good booking experience!
If I like doing it and I could get it done you know everyone else can do it.
Thanks for your review of the booking process, Allen.
Very easy to use the system and make the reservation.
Thank you for your review, Richard. We are happy the booking process was easy!
I was able to book my room.
I am not sure what king suite with whirlpool is booked as there appears to be 3 of them.
I was wanting the one that has separate areas.
Thanks for booking with us, Richard. We hope you enjoy your stay!
No problem; makes for a good experience. Nothing to feel negative about.
Thank you for your review, Gary. We are happy the booking process was easy!
Easy to use and simple to follow instructions. Looking forward to our visit.
Thanks for your review, William. We are happy you had a good experience using our website.
Very simple to use absolutely no problems.would use it again
Thanks for your review, Cathy. We are happy our website was easy to use!
Great! Love this place. When we drive to California from Washington we always like to stay at this Best Western.
Thanks for booking with us, Erin. We hope you enjoy your stay!
It was good. Seems as though the more people you have the more the room cost. I dont understand why there is two prices to choose from for your room. Naturally we're picking the lower price.
Thanks for booking with us, Steven!
Everything was great. Thank you! Everything was great. Thank you! Everything was great. Thank you!
You're welcome! Thanks for booking with us, Daniel!
Quick and easy - very simple. This is the way reservations should be.
Thank you for your review, Dennis. We hope all of our customers have a QUICK and EASY booking experience!
Agent was helpful. Positive experience. No issues.
Thanks for your review, Beverly. We are happy one of our representatives was able to assist you and provide excellent service!
Didn't expect the service fee. Other than that, all good.
Thanks for your review and feedback, Linda.
Great Experience so far. Easy to navigate your website.
Thank you for your review, Arthur. We want you to have the best experience possible booking with us!
The site was informative and easy to navigate. All my questions were answered in a timely manner.
Thanks for your review, James. We are happy our website was easy to use!
The process is easy, like it but until I show up and the room is reserved, I can't really review it.
Thanks for booking with us, Steven. We hope you enjoy your stay!
It was great, thank you, have a good day, I'm grateful for your website,
You're welcome! Thanks for booking with us, Veronica.
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your review, James. We are happy our website was easy to use!