Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Very easy to plan simply to complete on line went very fast and not problems
No so good if I am forced to do so much typing on the bumpy roads
Thanks for booking with us, Alexandra!
Great very easy to use website great pictures. Very helpful made my decision easy.
Thanks for your review, Dean. We are happy our website was easy to use!
Booked my reservation online. Easy was not a hassle at all
Thank you for your review, Yvette. We are happy the booking process was easy!
Quick and efficient! Finding room availability and room options was easy. Pricing was competitive.
Thank you for your review, Scott. We are happy you had a good experience!
Pricing seemed to differ from what was shown and rooms sold out should not be shown.
Thanks for your review, David. We appreciate your feedback.
I Googled Best Western in Hazlet because that is when I wanted to stay in location to places I will be going. The Reservation Counter was on the site and I used it. Everything went well except no place to enter your cell phone number so I called and a nice gentleman added it on a note on the reservation.
Thanks for booking with us, Eleanor. We hope you enjoy your stay!
Thumbs up with the speed and easiness of this reservation booking experience!
Thank you for your review, Dirk. We are happy the booking process was easy!
My stay with the Hotel had been double book. At the time of the reservation the receptionist was ask to verify that a reservation had not been already made with the Hotel because I had spoken with them multiple times about making this reservation. I was assured by Travelpass there had not been. Once I received my statement on my Credit Card, I seen I had been charged twice for my stay at the Hotel I immediately called Travelpass to rectify the charge I was told to give them 7 - 10 days to get the problem fixed. I called 12 days later and was told they had no recorded of the prior call and complaint, so I had to give they all the same information again. I then waited another 12 days for them to reponed that they were not going to refund my money because I double booked and didn't check in to both.
We're sorry about your experience, Dan. Thanks for bringing this to our attention. I will share your feedback with our customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Super easy to make the online reservation through the website.
Thanks for your review, Rob. We are happy our website was easy to use!
Great. Very good experience. I am in awe of their reservation system.
Thank you for your review, Thomas. We want you to have the best experience possible booking with us!
Easy to reserve. We request a room that is the most ocean front. Thank you. Our first trip here. We would come back every year
Thanks for booking with us, Edward. We hope you enjoy your stay!
Booking my room was easy and straightforward. Information regarding the hotel and its amenities was readily available.
Thank you for your review, Cynthia. We are happy the booking process was easy!
Making my reservation was easy...stress free. Looking forward to our stay
Thank you for your review, Chuck. We are happy the booking process was easy!
Good so far hope my stay will be great.
Haven't been there in a few years.
Thank you for your review, Jose. We are happy you had a good experience!
Fast and easy site to use. Quick response 👌 booking was easy self explanatory.
Thanks for your review, Robert. We are happy our website was easy to use!
Making reservations was easy. The room descriptions are adequate. Stayed at this locations before and staff is excellent. All accomodations were excelent
Thank you for your review, Michael. We are happy the booking process was easy!
I was fine with booking on the system. Easier than calling.
Thank you for your review, Michelle. We are happy you had a good booking experience!
The mechanics of booking were straightforward and prompt. However the total charges were nearly $50 per night more than the quoted room price. Due to separate charges for the reservation desk and hefty taxes. This was not apparent until after booking. And all not refundable on canceling.
Thanks for your review and feedback, Lawrence. Taxes and fees are provided by the hotel suppliers. They are included with the rate and can be a higher cost when you check-out. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
I was not expecting making a reservation was this seamless, quick.
Thanks for your review, Doree. We want our customers to have a quick and enjoyable booking experience.
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, James. We are happy the booking process was easy!