Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Very nice rooms and amenities! Would be great if there was a continental breakfast!
Easy to use...great hotels... clean rooms... great breakfast... nice staff...
Thanks for booking with us, Anthony. We hope you enjoy your stay!
It was quick and easy to book our hotel room and the price was even better then if we booked directly with the hotel!
Thanks for your review, Caroline. We want our customers to have the best rates possible.
Paid way too much for room supposedly priced at $277.00 a night. Nearly $800.00. Will never use this company again and will advise everyone I know not to as well. Terrible experience!
Thanks for your review and feedback, Linda. We're sorry about your experience. We want our customers to have the best experience possible when booking travel with us. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Does a fantastic job lodging for court. Close to everything.
Thanks for your review of the booking process, Daniel.
Easy format to reserve a overnight stay. Confirmation is super quick.
Thanks for your review, Ronald. We are happy the booking process was easy! That’s great you received your confirmation in a timely manner!
So far, booking has been easy. However; it seems the rooms look like they need updating.
Thank you for your review, Melanie. We hope all of our customers have a QUICK and EASY booking experience!
Efficient. Easy. Well done. Fast. Lots of info provided.
Thank you for your review, Paul. We are happy you had a good experience!
Comfortable at all, peace place, clean and good services, permanent security, politeness is wonderful. Thank I appreciate everything
Thanks for booking with us, Bernard!
My booking experience was easy and seamless. I have not used this tool before, but hope my hotel room and check in is what I expected.
Thank you for your review, Katelin. We hope all of our customers have a QUICK and EASY booking experience!
Fast and efficient, just needed a place to stay for a funeral that I need to attend.
Thanks for your review of the booking process, Sheryl.
Not used to reserving online, but this went smoothly!
Thanks for your review, Lawrence. We are happy you had a good experience booking online.
Ease in which my reservation was taken care of using the Reservation Counter.
Thank you for your review, Donovan. We are happy you had a good experience!
It was fine, easy to book the room, easy to pay. Don't like that I'm forced to fill out a survey.
Thank you for your review, Jeff. We are happy the booking process was easy!
It was a very smooth experience beginning to end, I will recommend to my friends in the future.
Thank you for your review, James. We are happy you had a good experience! Thanks for recommending us!
It was very good and easy to use when registering for a room will recommend for future use
Thank you for your review, Eduardo. We are happy the booking process was easy!
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Thanks for the 5-star rating, Darlene!
Work as it should and thats all I ask … truly really. This is more painful than the actual experience
Thanks for booking with us, Kelly. We appreciate your feedback.
Booking was very easy. Haven't made reservations in a very long time - was surprised how fast and easy the whole process was.
Thank you for your review, Ellen. We are happy the booking process was easy!
Very easy and quick. Thank you for this website. I will use it again>
Thanks for your review, Dwayne. We are happy you had a good experience using our website.
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for booking with us, Michael!