Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Good experience cannot say anything else.It was very easy booking.
Price is pretty high for 2 night is a fairly remote are of Wisconsin. Otherwise looking good.
Thanks for your review and feedback, Christopher.
I hope to have a great stay at an amazing looking place!
Thanks for booking with us, Tammy. We hope you enjoy your stay!
The sit was Easy to use fast efficient. No need to make any calls
Thanks for your review, Mary. We are happy our website was easy to use!
It was so easy and accurate booking online. Great rate excited to stay!
Thanks for your review, Robert. We are happy you had a good experience booking online. Enjoy your stay!
Easy and intuitive. Quick and to the point. No questions.
Thanks for your review of the booking process, Michael.
Excellent experience and service thank you for your services
You're welcome! Thanks for booking with us, Miguel!
Hope everything is this easy. I am looking forward to my stay
Thank you for your review, Marcell. We are happy the booking process was easy! Enjoy your stay!
I am a Hilton Honors Member. I wanted to make sure that is reflected. My member number is *******.
Thanks for your review, Tom. You may want to speak with the hotel staff about your member number when you check-in. While our company provides the best available rates, we aren't involved with hotel reward programs.
Very easy to book and you can't beat the price. I hope the hotel is as good.
Thanks for booking with us, Miguel. We hope you enjoy your stay!
Great hotel, good service with great amenities great location
Thanks for booking with us, Billy!
So far, so good. Will let you know more after stay. If everything goes as well as booking, the rating should be raised to 5 stars.
Thanks for booking with us, Gerald. We hope you enjoy your stay!
Experience was fine. First time I booked through site.
Thank you for your review, Kathryn. We are happy you had a good experience!
All good it was simple to use and easy to book the reservation
Thank you for your review, Gino. We are happy the booking process was easy!
Looking forward to our first stay at Lowe's by Live!
Thank you for your review, Toby. We want you to have the best experience possible booking with us! Enjoy your stay!
The website kept crashing at checkout but once that was cleared up it was overall ok.
Thank you for your review, Caroline. We're sorry you had some trouble with our website. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Easy to search and choose your room with initial price. In reserving the room a breakdown of cost.
Thank you for your review, Marvena. We are happy you had a good booking experience!
I like the old fashioned way of calling the actual hotel front desk and making a reservation that way.
Thanks for your review and feedback, Charles. We have live agents available 24/7! Please feel free to contact us at 800-434-0564.
You were very fast to tell us that the room was going to be expensive, but that was not a surprise under the circumstances.
Thanks for booking with us, David. We hope you enjoy your stay!
I spent a full hour trying to book a hotel on booking.com, but I changed my mind about how much I wanted to spend, and Booking made it impossible to charge my booking. So I went to the hotel website,which ttracked me to Reservation Counter, I was done in 5 minutes
Thanks for your review, David. We want our customers to have a quick and enjoyable booking experience. Thanks for choosing to book with us!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Annelies. We are happy the booking process was easy!