Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I did not know it was a third party site since I was on the hotel acutal website, they charged me a 15.99 booking fee that was not stated anywhere, I am in need of my receipt for my employer and no one is able to provide me with one.
It was good and simple to do, the response was fast and clear, thanks
Thanks for your review of the booking process, Kurt.
Fast And easy booking reservations online makes my life easier
Thanks for your review, Laura. We are happy you had a good experience booking online.
We have been wanting to come to this hotel for sometime. Have an anniversary coming up so thought it was meant to be. Easy process.
Thank you for your review, Theresa. We are happy the booking process was easy!
So easy to make the reservation clear and to the point Thank you
You're welcome! Thanks for booking with us, Daniel. We are happy you are satisfied with our booking process!
It was quick and easy. As a former hotel owner I appreciate the convenience of booking easily online
Thanks for your review, Cynthia. We are happy you had a good experience booking online.
Was offered a discount to join AARP when checking out. Why not give a discount to current members also?
Thanks for your review and feedback, Dorinda. Some hotel reservations have discounted rates. If a room has this special discount, then it will be shown in the room title. If the discount is not indicated, the provider no longer has that rate available.
Easy to use, good communication. No complaints from me
Thanks for your review, Dennis. We are happy our website was easy to use!
Ok so far...we shall see once there and checked in
Thanks for booking with us, Karen. We hope you enjoy your stay!
Fast and easy booking with this site. No issues at checkout
Thanks for your review, Yvonne. We are happy you had a good experience using our website.
It was fast and easy, It was the room and location I wanted and the price was fair.
Thanks for booking with us, Jerry. We hope you enjoy your stay!
It wasn't clear to me that there would be a charge for using the reservation counter. Just go to the hotel website and book, is my suggestion.
Thanks for your review and feedback, Yvonne. We charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Easy and clear booking. Quick response and confirmation email sent.
Thanks for your review, John! That’s great you received your confirmation in a timely manner!
I went to hotel's website and booked my reservation and your company grabbed my reservation request and booked it through your site and consequently charged me$15.99 as well. I wanted to book with the Country Inn and Suites by Radisson, Ocala, FL with the hotel's reservationist and not some grabber company!
Mary, we're sorry for any confusion between us and the hotel where you are booking. Reservation Counter is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. Please feel free to contact our escalations team at support@reservationcounter.com if you have questions or concerns. We are happy to answer any questions you may have about our company.
--Rachael, Review Manager
Quick and easy to do reservation. Can't wait for the getaway.
Thanks for your review, Richard. We love first-time customers! Enjoy your stay!
Easy booking experience through this site. This survey is annoying though, making people use a certain number of characters is a bit of a pain, LOL
Thanks for your review and feedback, Cindy. We are happy the booking process was easy!
Took only a few moments to read description of the hotel, room availability and price. Able to reserve a room quickly with option to cancel without penalty up to a week prior to reservation date.
Thank you for your review, Carolyn. We are happy you had a good booking experience!
Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good
Thanks for booking with us, Cecil!
The website is very easy to use and was quick and received my confirmation immediately.
Thanks for your review, Matt. We are happy you had a good experience booking online. That’s great you received your confirmation in a timely manner!
It is too soon to describe our experience while at hotel.
Thanks for booking with us, Marlin. We hope you enjoy your stay!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your review, Juliann. I will follow up with our escalations team regarding your receipt.
--Rachael, Review Manager