Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I was easily able to complete reservation process.
Straight forward and that covers it! Nothing more to add...
Thank you for taking the time to leave us a review, Roger. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Was looking for a suite with 2 queens and a sofa sleeper but not available.
Thank you for taking the time to review us and provide feedback, Barbara. Your insights are incredibly valuable and greatly appreciated.
Easy easy easy easy easy easy easy easy easy easy easy easy easy easy
Thank you for taking the time to leave us a review, Thomas. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
It was good, no issues during the booking process. Thanks for the survey.
Alexandria, thank you for taking the time to share your feedback regarding the booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Online reservations were made with zero difficulty.
Thank you for taking the time to leave us a review, Keith. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
The site has a very nice interface and is easy to use.
Thank you for taking the time to leave a review, Kathi. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Very easy making reservations. APlus Looking forward to my upcoming vacation. Thank you for being so prompt with my requests.
You're welcome! Thanks for your review, Vickie. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Everything was easy. My reservation confirmation was quickly received.
Thank you for leaving us a review, Geoffrey! That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
Website instructions very clear and was easy to use.
Thank you for taking the time to leave a review, William. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Choose not to respond. Wait until after staying. Wanting to see how room condition if room/cleanliness.
Thank you for taking the time to leave a review, Ronald. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Quick and easy transaction. The process was fast and easy.
Thank you for your review, Angela. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Super quick and easy to book online…highly recommended.
Thank you for taking the time to leave us a review, Josh. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Good easy but didn't realize that i was on your site and that i had to pay$15.99 fee
Jennifer, thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated.
The Customer service representative, Lori, researched to see that I was receiving the best price. I had to add one night to my reservation. We were cut off via phone and she called me back to complete everything.
Thank you for taking the time to leave us a review, Daisy. We are happy to hear that one of our representatives was able to assist you and provide excellent service. Your satisfaction is extremely important to us, and we love to receive positive confirmation that our team's efforts are making a significant impact. We look forward to serving you again in the future!
Quick and easy and accurate. I had no questions after getting the print out
Philip, thank you for taking the time to share your feedback regarding the booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Awesome! Great location! Great pool and clean rooms!
Thank you for taking the time to leave us a review, Jennifer. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Easy to book. Easy to enter reservation, I like to confirmation e-mails.
Thank you for taking the time to leave us a review, Richard. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
I hope the room is as good as the picture show. Making the reservation was simple and quick
Mark, thank you for taking the time to share your feedback regarding the booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Made reservation online and it was fine. There is nothing more to say about it
Thank you for taking the time to leave us a review, Debbie. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Robert, thank you for taking the time to share your feedback regarding the booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!