Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
It was easy to book and cheap rate as well! I'm so excited for my stay there.
Simple and easy process and no issues. Would book again and recommend.
Thank you for choosing to book with us, Shannon. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Why do I have to do this? I need 25 more characters.
Catherine, thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated.
Easy to use and quick confirmation made this experience very beneficial in my busy schedule
Thank you for leaving us a review, James! That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
The ease of the whole process on the website. Very pleasant experience.
Thank you for taking the time to leave us a review, Berma. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users, and we're glad to know we've succeeded in making your interaction satisfactory. Your feedback is greatly appreciated as it helps us continue to improve and serve you better.
Very difficult to navigate. Not a very good experience and not even sure what this is all about
Dorothy, thank you for taking the time to review us and provide feedback. We apologize for your experience with our website. We are always looking for ways to improve, so your insights are incredibly valuable and greatly appreciated. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Friendly staff
Clean and convenient
Quite and safe
Thanks for your review, Walter. We truly appreciate your business and are grateful that you decided to book with us.
It was easy and efficient making my reservation. I used what was given me on the internet to make my reservation.
Vicki, thank you for taking the time to share your feedback regarding the booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Easy and great place to stay, good breakfast and the staff is very helpful and friendly
Thank you for taking the time to leave us a review, Trina. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Ease of use, once I understood exactly what was included, describing the contents and what all is available
Thank you for taking the time to leave us a review, David! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
I have stayed there the last 3 years. Always friendly and great location
Thank you for choosing to book with us, Jack. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
It only took me 3 minutes to find and book a room!
Thank you for your review, Julia. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
I Needed to talk with a real person and had trouble getting information.
Thank you for your review and sharing your experience, Victor. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
COnfusing info regarding cancellation and non-refundable
Thank you for choosing to book with us, Christina. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Had the misfortune of booking with ReservationCounter.com. They will not explain the charges they billed to my CC.
Thank you for your review, Genevieve. As an online travel agency, we purchase our inventory from multiple hotel partners and suppliers. This inventory is purchased in bulk at a discounted rate, specifically for resale purposes. When this bulk purchase is made, the taxes and fees have already been added to the reservations by the hotel suppliers and are not itemized when we receive them. Your total price includes all the taxes and fees required to complete your reservation. We are not provided this information, so we are unable to share this with you. We apologize for the inconvenience. Please let us know if you have any further questions. You may contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Efficient easy and quick device thank you I would recommend this service
Thank you for taking the time to leave us a review, Nazlin! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
It was easy and quick, great website. Look forward to my stay
Thank you for taking the time to leave us a review, Kyle. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users, and we're glad to know we've succeeded in making your interaction satisfactory. Your feedback is greatly appreciated as it helps us continue to improve and serve you better.
Everything was easy to follow on line, finding the rooms and date to reserve
Thank you for taking the time to leave us a review, Kari. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Need to show more selections for beds. More descriptions of the location and rooms. Show nearby stores, grocery stores, eatery places.
Thank you for taking the time to review us and provide feedback, Almendel. Your insights are incredibly valuable and greatly appreciated.
Need to show more selections for beds
My experience was quick and confirmation was expedient and the information regarding the hotel was clear.
Thank you for taking the time to leave us a review, William! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave a review, Vincent. We are committed to ensuring that our customers receive the most competitive rates available. We continually strive to offer the best possible value for our customers and their booking needs.