Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
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Even more efficient then trying to reserve with the Resort web site
Dale, thank you for taking the time to share your feedback regarding the booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Easy, Fast and reliable service, and you get rewarded when you do it directly thru reserve desk
Gloria, thank you for taking the time to share your feedback regarding the booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Quick and painless EVERYTHING i WOULD EXPECT FROM A BOOKING SRVICE WAS COMPLETED QUICKLY AND EFFECIENTLY. HIGHLY RECOMMEND.
Thank you for taking the time to leave us a review, Billy! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
It was fast and easy for a senior citizen. Like the aquarius all the time.
Thank you for taking the time to leave us a review, Angela. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Yay! Congrats Laura and James congrats Laura and James!
Thanks for your review, Michael. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Easy way to book. I love Costco! I will definitely be using their travel services again.
Thank you for taking the time to leave us a review, Kristen. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
I had made reservations yesterday, non refundable yes I understood that. I sent the reservation to my husband and he quickly called me to say I had reserved the wrong dates. I called the customer service line within hours of making my reservation. The woman who answered coulnt help me a bit supposedly within their cancelation policy makes it to where you also cannot modify your current reservation. So so so disappointed we will be paying so much when its not even the correct dates and the hotel we booked doesnt even have a reservation in our name!
Update...they did get the dates changed but it took multiple days and we had to jump through many hoops to do so unsure weather that wad reservation counter or the hyatts issue. Over all they were very helpful remeding the issue.
Thanks for bringing this to our attention, Amanda. I will share your feedback with our customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Quick Reservation Counter was fast and efficient. Reservation Confirmation received within 3 minutes from conclusion of interaction
Lynell, thank you for taking the time to share your feedback regarding the booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
I am looking forward to staying at the Terrace after many years of coming to the Lake for conferences. The reservation services made this transaction easy.
Thank you for choosing to book with us, Jacqueline. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
I will make my comment after using the facility so kindly ensure a good place for me
Thank you for choosing to book with us, Festus. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Easy reservation process! And quick email dissemination.
Thank you for taking the time to leave us a review, Shanda. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Booked online reservation and it went fine. Chose a hotel by location where we planned on being that day in our trip.
Thank you for taking the time to leave us a review, Pat. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
I am planning to attend the Surrey International Writers' Conference for the first time. It is discouraging to know that rooms at the group rate were mostly booked at the end of the previous conference and not available at this early date and before conference registration has even opened. Perhaps the hotel should entertain having more rooms available at the conference rate knowing its popularity.
Patricia, thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated.
Customer friendly. Only one night this time but the service was exceptional as usual. I always enjoy the professional and quality care.
Actually, canceled my Days Inn reservation when I realized Hampton Inn/ Suites was in the same area...
Thank you local reservation for top accommodations at the last minute..
Thank you for choosing to book with us, Angelous. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Love this place, friendly staff and location is great.
Thank you for choosing to book with us, Ermedlinda. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Smooth and quick-the process was an easy one!
Good system 👍🏻
Thank you for your review, Helen. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Very easy process took less than five minutes, made the whole experience super simple.
Thank you for taking the time to leave a review, Carlton. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Counter, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
Very easy to navigate and process, prompting and response time are very good.
Thank you for taking the time to leave a review, Martyn. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Easy to book. Easy to see photos. Easy to find a good place that is clean.
Thank you for taking the time to leave us a review, Maelen. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users, and we're glad to know we've succeeded in making your interaction satisfactory. Your feedback is greatly appreciated as it helps us continue to improve and serve you better.
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your review, Nat. We truly appreciate your business and are grateful that you decided to book with us.