Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Check in over an hour this is crazy why taking so long
Quick and easy, looks like you guys try to help the customers
Thank you for taking the time to share your review with us, James. We truly appreciate your feedback and are delighted to hear that you are satisfied with Reservation Counter. We always strive to consistently deliver outstanding service and support to all our customers, and it's always rewarding to know when our efforts have positively impacted someone's experience. Thank you for choosing to book with us.
Booking was quick and easy to follow- I highly recommend
Thank you for your review, George. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
This was a very smooth painless transaction, thanks!
You're welcome! Thanks for your review, Michael. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
The website was easy to read and understand but the pricing was off from the time I selected my room to the time I completed my reservation. I was t happy about that part but the overall experience was good.
Thank you for taking the time to leave us a review, Andrea. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users, and we're glad to know we've succeeded in making your interaction satisfactory. Your feedback is greatly appreciated as it helps us continue to improve and serve you better.
Very easy to book reservations. The hardship team was very accommodating
Thank you for taking the time to leave us a review, Charles! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
No comment since I did this reservation on line. The web site worked well. User Friendly.
Thank you for taking the time to leave us a review, Al. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Reservation system works great. However, working with hotel direct was cheaper.
Mary, thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated.
Survey is a pain. No need for this much follow up prior to the actual stay
Robert, thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated.
Neat and nice. The website is great and clearly states what they have to offer. Love the option to have free parking, free breakfast, and wifi.
Thank you for taking the time to leave us a review, Nata. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users, and we're glad to know we've succeeded in making your interaction satisfactory. Your feedback is greatly appreciated as it helps us continue to improve and serve you better.
Not a good experience but this was because of a poor cell phone quality. Agent was helpful but the call needed to be dropped.
Thanks for your review, Andrew. We're sorry this happened to you. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
I was trying to sign up for your rewards program and have been unsuccessful in doing so after 3 days of trying. It does not recognize the password I chose and I have been unsuccessful in changing it. So I just made the reservation without it.
Thank you for your review and sharing your experience, Careen. We're sorry you had some trouble with your account. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
The reservation process was fine - I don't like being forced to write a review
Micky, thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated.
It would not let me pick the type of rooms separately
Jodi, thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated.
This was the easiest booking that I have ever done online.
Thank you for taking the time to leave us a review, Valorie. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Easy form to fill out. Didnt realize this was reservation counter. Thought it was directly with hotel.
Thanks for your review, Michele. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Web site has good information, lots of photos, good map, answers my questions. Only hope the room is as nice as the site shows.
Thank you for taking the time to leave us a review, Nathan. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users, and we're glad to know we've succeeded in making your interaction satisfactory. Your feedback is greatly appreciated as it helps us continue to improve and serve you better.
Quick, efficient and clear. Smoother than most similar sites.
David, thank you for taking the time to share your feedback regarding the booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
GREAT! So quick and easy and I had absolutely no trouble at all. Everything went smoothly. Thank you!
Thank you for taking the time to leave us a review, Sanam. You deserve to have the best booking experience possible with us! We truly appreciate your comments and want to ensure that every aspect of your booking process is smooth, enjoyable, and meets your expectations.
The registration was easy. I have not stayed there yet
Thank you for choosing to book with us, Raymond. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review and sharing your experience. We apologize for any inconvenience. If like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager