Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Easy to book my hotel for Disney experiences for July at a good price for 2 adults
Thought I was booking with resort- not a booking service that charged me
Mary, we're sorry for any confusion between us and the hotel where you are booking. Reservation Counter is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. Thanks for booking with us. If you’d like more help with your reservation, you may also contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
I had to call the reservation desk customer service desk to confirm that my credit card was accepted.
Diane, thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated.
Outstanding service best so far to me. Quick fast service.
Thank you for taking the time to leave us a review, Antonio! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Many options to accommodate reason for stay and the booking process was very easy
Thank you for taking the time to leave us a review, Heather. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
I was able to book my stay seamless without any problems.
Monarco, thank you for taking the time to share your feedback regarding the booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Fast and Efficient Service. Correct information used.
David, thank you for taking the time to share your feedback regarding the booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Site was easy to use. The hotel had lots of room options to choose from.
Thank you for taking the time to leave a review, James. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Ease in making a reservation. Pricing and description of the different rooms
Thank you for taking the time to leave us a review, Benesby. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Very easy to navigate online. Thorough and fast. Thank you.
Thank you for taking the time to leave us a review, Susan. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Very easy sight to navigate and reasonable rates with Roper Christmas in the same hotel
Thank you for taking the time to leave us a review, Penny. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users, and we're glad to know we've succeeded in making your interaction satisfactory. Your feedback is greatly appreciated as it helps us continue to improve and serve you better.
Easy booking from start to finish and great location in downtown Vancouver
Thank you for taking the time to leave a review, Bill. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Counter, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
Thank you for all the assistance in getting this done.
You're welcome! Thanks for your review, William. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
With FFA Convention in town with 12,000 state wide students & family members, & not many available affordable places, found good location priced right!
Thank you for choosing to book with us, Jack. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Easy and convenient checkout. Site worked extremely well.
Thank you for taking the time to leave us a review, Andy. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users, and we're glad to know we've succeeded in making your interaction satisfactory. Your feedback is greatly appreciated as it helps us continue to improve and serve you better.
Great service, and prices. Very good. Please use this service.
Thank you for taking the time to leave us a review, Stephen! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
It was $130 more costly to book directly through the hotel website. I hope to receive a quality room.
Lora, thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated.
Prices went up as I looked at my choices where to stay.
Thanks for your review, Marliu. Our rates are constantly changing and can be lower or higher depending on when the room is booked. We can assure you that you are receiving the best rate available when you make the reservation. If you have any questions, please feel free to contact our escalations team at support@reservationcounter.com.
Quick, efficient, room avail. Didn't appreciate the extra service fee of $15.99 in addition to the taxes and fees charges.
Bonnie, thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated.
Very easy to process a reservation, to choose a room
Thank you for taking the time to leave us a review, Julie. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for choosing to book with us, Dawn. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!