Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Worked just fine. No problems with the site. Thank you
The rooms were filling up fast but I was able to get one. I had to call back a couple of times to make sure I got the details correct. I wasn't totally happy with the operators, but maybe they were having an off day.
Rosemary, thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated.
Fast and easy checkout. Excellent pictures of the property and rooms.
Thank you for taking the time to leave us a review, Zeeshan. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users, and we're glad to know we've succeeded in making your interaction satisfactory. Your feedback is greatly appreciated as it helps us continue to improve and serve you better.
I have used the product in the past and it was ok.
Thank you for taking the time to leave a review, Joel. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Counter, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
It was easy to get navigate through the website. I plan to use it for future accommodation
Thank you for taking the time to leave us a review, Lisa. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Was easy booking room for the days I needed.
My grandson and I are staying for archery.
Thank you for taking the time to leave a review, Mary. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Choices I was given were easy to understand, and made the reservations a simple process.
Thank you for your review, Jeff. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
It was very good. Easy booking my room. Got confirmation right after.
Thank you for leaving us a review, Randy! That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
Found the hotel I wanted, the price seemed good so I reserved the room. Never stayed here before or been in this area. Looking forward to my stay
Thank you for choosing to book with us, Carol. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
The online process was trouble free and thorough. I am confident that I will be satisfied with my stay.
Thank you for taking the time to leave us a review, Joe. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
It was Very user friendly and straight to the point.
Thank you for your review, Frances. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Got on line and in minutes made reservation. Was not offered unwanted offers before or after making reservations. Simple is good.
Thank you for taking the time to leave us a review, Michael. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
It was quick and easy, and I am not happy about having to type so many words just to submit this
Roxanne, thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated.
Give good working with you. Looking forward to my stay
Thank you for choosing to book with us, Jason. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
My wife made my reservation for my stay so I could be able to go to my cousins funeral services on Friday May 10th.
Thanks for your review, Richard. We truly appreciate your business and are grateful that you decided to book with us.
Quick and easy. Affordable rates. My dates were available
Thank you for taking the time to leave us a review, Karen! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Could have been better. I tried to tell the person I also had AARP and AAA & I believe I have rewards with Radisson!
Sydney, thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated.
Upon check out I was told the amount would be $120.00. I showed them my confirmation which was total price of $85.90. I was told they have issues all the time with online reservations. I am still waiting for clarification from them on my charges because the Peppermill has not credited my check in deposit cost of $220.00.
Thanks for bringing this to our attention, Terry. I will share your feedback with our customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Thanks for helping me book. Wish it was for a better reason
You're welcome! Thanks for your review, Will. We truly appreciate your business and are grateful that you decided to book with us.
Movement was a little hard to travel through what I was trying to get done on website.
Arlis, thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated.
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
You're welcome! Thanks for your review, Douglas. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!