Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Fast and easy. I have used this before and it's always good.
You're welcome! Thanks for your review, David. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Quick and easy.
We have yet to stay at the Essex so an intelligent response is impossible
Thank you for your review, David. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Very user friendly booking system. I will likely be using this again.
Thank you for taking the time to leave a review, Piper. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Fine. I do not like dealing with third party vendors. I would have rather booked directly through the hotel.
Joe, thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated.
Was referred by the hotel website and met expectations.
Thank you for taking the time to leave us a review, Allen! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
It was good. Website is easy to fill the required information.
Thank you for taking the time to leave us a review, Lourdes! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Making a reservation online was easy and the response was returned quickly.
Thank you for taking the time to leave us a review, Martha. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
I didn't realized I was booking thru a 3rd party. The following didn't work: TV, ice machine in 3rd floor, the tea water was cold. The fire alarm when off during our stay. I asked for a receipt and I was told no cause I booked thru 3rd party. I was charged $10. Extra for a parking fee and a $15 for process fee. They couldn't help me because I booked thru a 3rd party!
Virginia, we're sorry to read what happened when you arrived at the hotel. Please feel free to contact our escalations team at support@reservationcounter.com if you need assistance.
It was very easy to do. We got a confirmation almost immediately.
Thank you for leaving us a review, Holly! That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
Everything was very easy in order to make this booking. No problems at all.
Thank you for taking the time to leave us a review, Jacquelines! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
I was able to get an early check in time which was exactly what we needed.
Thank you for taking the time to leave us a review, Brian! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
I thought I was on the hotel website to book directly. I did not know about Reservation Counter. I did not realize I would be charged $15.99 for not taking the survey at the beginning of the booking for Reservation Counter.
Thanks for your review and feedback, Kathy. We charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
So far it has been an easy process to book online.
I want to change my checkout day to 1 day earlier but I'm not being allowed to even though I purchased the trip protection plan.
This is a total scam
Thanks for bringing this to our attention, Richard. I will share your feedback with our customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Great always clean and service with things needed always pleasant
Thanks for your review, Major. We truly appreciate your business and are grateful that you decided to book with us.
The cancellation of the San Jose Sharks Foundation event was, in my opinion, not clear enough.
I was still able to pay for tickets for this event, at the last minute.
While my friends and are were not inconvenienced too much (we still went out to dinner at a local Morgan Hill place), the tickets we received for the future date, did not say the event was cancelled.
Karen, thank you for taking the time to leave a review. Your insights are incredibly valuable and greatly appreciated. Please let us know if you have any feedback about your hotel booking experience. You may contact our escalations team at support@reservationcounter.com if you need assistance.
--Rachael, Review Manager
Clicked wrong web site. Doing search for casino reservations and got on your site by mistake.
Thanks for your review, Herbert. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Was not told about extra charge per night at property ( resort fee)
Thanks for your review, George. Sometimes hotels have resort fees or other additional fees. We only charge your credit card for the room and the taxes and fees associated with that room. We apologize this was not disclosed to you when you made your reservation. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
Outstanding service to do business with highly recommend them. You will not be disappointed
Thank you for your kind words, Scott. We genuinely appreciate hearing from our customers, as your feedback is helpful to us. It’s always a pleasure to receive positive feedback, and we are thrilled to know that you took the time to share your thoughts with us.
It was simple and quick, uncomplicated with choices available.
Thank you for your review, Roberta. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for leaving us a review, Julie! That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!