Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We stay here whenever we come to Hot Springs! Staff always very friendly
Easy to use and gain info for our trip. Thank you.
You're welcome! Thanks for your review, Amanda. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Quick and easy. Got exactly what I was looking for. Will use again
Thank you for your review, Debbie. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
In making our reservation, I inadvertently scheduled for 1 night instead of 2. So I called the front desk and scheduled the 2nd night with a different reservation #. It was quite easy and the folks
were very helpful.
Thank you for taking the time to share your review with us, Richard. We truly appreciate your feedback and are delighted to hear that you are satisfied with Reservation Counter. We always strive to consistently deliver outstanding service and support to all our customers, and it's always rewarding to know when our efforts have positively impacted someone's experience. Thank you for choosing to book with us.
Great service, I searched for the best service and found this site. Your process made it effortless for me to check in.
Peter, thank you for taking the time to share your feedback regarding the booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
This is the first time coming here and feel that this was a great experience.
Thank you for leaving a review, Richard! We love our first-time customers and truly appreciate your feedback. It's great to know that your experience with us was positive, and we look forward to your next booking!
Fairly straightforward but wanted to rent 2 different types of rooms and had to make 2 reservations.
Mike, thank you for taking the time to share your feedback regarding the booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Ease of the options was great. Room selection was fine.
Carrie, thank you for taking the time to share your feedback regarding the booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Everything was great right up until the moment I was asked to enter at least 50 characters to describe my experience. Whoever came up with this idea needs to be doing something else.
Steven, thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated.
Excellent service and positive customer relations.
Thank you for taking the time to share your review with us, Spence. We truly appreciate your feedback and are delighted to hear that you are satisfied with Reservation Counter. We always strive to consistently deliver outstanding service and support to all our customers, and it's always rewarding to know when our efforts have positively impacted someone's experience. Thank you for choosing to book with us.
We have stayed before.
Top floor room if available, please.
Can't believe a $20 service charge was added to our invoice! Very deceptive and unsettling!
Jerry, thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated.
Very quick and helpful. Easy personnel to work with.
Troy, thank you for taking the time to share your feedback regarding the booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
The website was easy to figure out which made making the reservation easy to make.
Thank you for taking the time to leave a review, Susan. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Made reservation online; but failed to designate handicapped accessible accommodations. Reservation counter could not change or tell me how.
Thanks for your review and feedback, Dennis. If you would like special room accommodations, please feel free to contact us at support@reservationcounter.com with your request. You also may contact the hotel directly.
Very easy to make reservations on your site did not need to have any side help. Thanks for the quality of your site.
Thank you for taking the time to leave us a review, Jeffery. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users, and we're glad to know we've succeeded in making your interaction satisfactory. Your feedback is greatly appreciated as it helps us continue to improve and serve you better.
Just OK dealing with computer generated personality!
Thank you for taking the time to review us and provide feedback, Mary. Your insights are incredibly valuable and greatly appreciated.
Easy and able to look at all hotels and rates very easy
Thank you for taking the time to leave us a review, Vivian. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Easy website to navigate and easy to book a reservation.
Thank you for taking the time to leave a review, Sabrina. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
I went online to make a hotel reservation and I was walked through the process step by step. Was helpful and easy.
Thank you for taking the time to leave us a review, George. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Great never have had a problem stay there every year
Thank you for choosing to book with us, Daniel. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for choosing to book with us, Brad. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!