Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Easy to use with no hidden items, very uncomplicated
Fast and easy to do it online and avoid hassle later.
Thank you for taking the time to leave us a review, Rogelio. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
This was very easy to book. Confirmation sent very quick.
Thank you for leaving us a review, Brenda! That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
Found rooms I needed and reserved online - was quick and simple. Thanks you!
Thank you for taking the time to leave us a review, Cindy. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Great service. It was very easy to book my room. Will book again.
Thank you for taking the time to leave us a review, Jason! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Painless and thorough. Did not take much time at all.
Jim, thank you for taking the time to share your feedback regarding the booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Fast and Easy, no problems. Site web page(s) easy to follow and complete.
Thank you for taking the time to leave a review, Michael. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Easy to register and confirm reservations. Hopefully room will really be available once I get there
Thank you for taking the time to leave us a review, Deryl! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us.
Hi and thanks for making it easy yo book the room - we appreciate it
Thank you for taking the time to leave us a review, Louis. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Easy site to make reservations no problem's very straightforward site. I will use in the future
Thank you for taking the time to leave us a review, Larry. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users, and we're glad to know we've succeeded in making your interaction satisfactory. Your feedback is greatly appreciated as it helps us continue to improve and serve you better.
Easy to use and user friendly!
Have friends that recommend.
Thank you for taking the time to leave a review, Norma. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
So far so good, easy to use. Worked out well, pleased with services.
James, thank you for taking the time to share your feedback regarding the booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
I wanted a direct phone contact for the hotel and your booking confirmation did not provide it. I then had to do further searches to find the phone number independently on intnet.
David, thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated. We apologize for any inconvenience this may have caused you. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Easy to navigate and find dates and details about room..
Thank you for taking the time to leave a review, Kimberly. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Very easy and user friendly. Was fast and efficient. Very professional and nice to deal with.
Thank you for taking the time to leave us a review, Kevin. You deserve to have the best booking experience possible with us! We truly appreciate your comments and want to ensure that every aspect of your booking process is smooth, enjoyable, and meets your expectations.
Great service as always. Web sight is easy to navigate, although had to call to make dinner reservations, but understand it's probably better to do it that way.
Thank you for taking the time to leave a review, Jeff. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Good it was quick and easy. I was given the best rates.
Thank you for taking the time to leave a review, Gracie. We are committed to ensuring that our customers receive the most competitive rates available. We continually strive to offer the best possible value for our customers and their booking needs.
Easy to navigate and book. No issues and looking forward to my stay.
Thank you for taking the time to leave a review, Arnie. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience. Enjoy your stay!
Quick and easy. Clear cut and to the point with no confusing information or
Directions.
Thomas, thank you for taking the time to share your feedback regarding the booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Easy to understand reservation platform. Quick response via text and email upon reservation completion.
Thank you for taking the time to leave us a review, Peggy. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users, and we're glad to know we've succeeded in making your interaction satisfactory. Your feedback is greatly appreciated as it helps us continue to improve and serve you better.
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Mike, thank you for taking the time to share your feedback regarding the booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!