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Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Had all the information I needed to book my room and the site was easy to navigate. Received an email confirmation immediately after.
Shocked when a CC charge showed up. Not aware your a third party and had that been disclosed may have found different site to book event.
Alton, thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated. Reservation Counter is an online travel agency, and we book reservations for over 200,000 hotels worldwide. Our goal is to provide our customers with the best rates possible and a pleasant booking experience. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
It was easy to book and I was on the computer in a meeting so i could not call
Thank you for taking the time to leave us a review, Roland. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Good day! I appreciate the ease of making a reservation! Thank you!
You're welcome! Thanks for your review. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
I haven't stayed there yet but it looks like it will be great if
Thank you for choosing to book with us, Casandra. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Thank you but this survey is boring. Why does this keep going?
Thank you for taking the time to review us and provide feedback, Glenna. Your insights are incredibly valuable and greatly appreciated.
Easy and fast to work with. Ask me again Saturday after my stay.
Thank you for your review, Randy. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us! Enjoy your stay!
Reserving was easy and fast. I like things to be clear
Thank you for taking the time to leave us a review, Janet. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Reserving was easy and fast. I like things to be clearb
Had trouble paying. Said card number invalid. Triple checked the number - still invalid. Started over and entered same card number again - took it, but dropped me out again. Third time (same card nr.) a charm!
Thank you for your review, James. We’re sorry you had difficulty with your credit card. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
No problems, easy booking. Hotel looks beautiful, can't wait!
Thank you for choosing to book with us, Lindsay. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Move pretty smooth and so far everything looking good, thank you
You're welcome! Thanks for your review, Michael. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Appreciate your help. Enjoy that your hotel is close to the transportation center. Very comfy and relaxing before a trip.
Thank you for choosing to book with us, Eric. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
No place to put requirements so just have to hope to get them when I get there.
Thank you for taking the time to leave us a review, Emily. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Very good, clean interface, not too many intrusive ads
Thank you for taking the time to leave us a review, Jake. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
It was easy, user friendly and convenient. I recommend using it.
Thank you for taking the time to leave a review, Robert. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
The booking availability was limited with the room selection. This could be a issue moving forward for me to referred people.
Ricardo, thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated.
Reservations easy to complete and the rate was attractive.
Thank you for your review, Dennis. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Looked at several hotels, googled reservation for Double tree.
Thank you for taking the time to leave us a review, Patricia. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Website was easy to navigate and the communication was great in terms of follow up.
Thank you for taking the time to leave a review, Katie. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Easy to do to complete my reservation. I would use again
Thank you for taking the time to leave us a review, Njeri. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for leaving us a review, Sally! That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!