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Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Great place to stay near the medical center while in Houston
Thank you for choosing to book with us, William. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
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Thank you for taking the time to leave a review, Linda. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
It was quick and easy to book. I was quite satisfied with the process.
Thank you for taking the time to leave us a review, Lorainne! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Enjoyed the quickness of the process. The only thing I don't enjoy is doing surveys.
Thank you for your review, Carol. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Thank you for your review, Bo. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
The online reservation was easy. You can select the type of room you are requesting for the date. This should not require a minimum number of characters.
Thank you for taking the time to leave us a review, Barbar. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Delivering exceptional service, you not only foster customer loyalty but also drive customer acquisition through positive word-of-mouth
Thank you for taking the time to share your review with us, Anwar. We truly appreciate your feedback and are delighted to hear that you are satisfied with Reservation Counter. We always strive to consistently deliver outstanding service and support to all our customers, and it's always rewarding to know when our efforts have positively impacted someone's experience. Thank you for choosing to book with us.
User friendly site with complete functionality to reserve
Thank you for taking the time to leave us a review, Del. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Great easy to walk through process to book my stay
Michael, thank you for taking the time to share your feedback regarding the booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
So good so good so good so good so good so good so good so good
Thank you for taking the time to leave us a review, Joseph! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Reservation for Corporate training went smoothly and quickly.
Thank you for taking the time to leave us a review, K'tricia. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Always great, every time I book, it's perfect...Great Job!
Thank you for taking the time to leave us a review, Richard. You deserve to have the best booking experience possible with us! We truly appreciate your comments and want to ensure that every aspect of your booking process is smooth, enjoyable, and meets your expectations.
No problems while navigating through the web pages
Thank you for taking the time to leave a review, Rick. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Site was easy to use. Received confirmation in a timely manner
Thank you for leaving us a review, Susan! That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
Easy Process, using the site was straight forward.
Thank you for taking the time to leave us a review, Jason. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Easy to navigate and find my wat around on the website
Thank you for taking the time to leave a review, Jacquie. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
We were able to find the hotel we wanted and find the rooms with the prices with their availability. It was then easy to book our room
Thank you for taking the time to leave us a review, Sharon. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
We have not stayed yet, just booked the room, will provide a review after our stay
Thank you for choosing to book with us, Lori. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Everything went very smooth-booked it-got reservation confirmation-over and done in 5-10 minutes!
Thank you for taking the time to leave us a review, Bill. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your review and feedback, Danetta. We apologize for your experience. We charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.