Rentalcars.com

They took the money and didn't confirm the car till I contact with them after 24 hours. No offer of an alternative, they asked me to call the local number, in Thailand doesn't exist. I should have called at my expenses in UK. They never contact me after many complains. Meanwhile the prices of rental were going up as the time of pick up was close. After 5 working days no refund after I canceled the booking.
The first guy at the customer service was supponent, the second one at least helped me to cancel the booking. Stay away is not worth it.

In iceland my personal car failed. We were in real trouble... I rented a vehicle from rentalcars.com thinking we were going to leave iceland. The time was at 12:15 p.m. the rental was for the following morning at the airport. As it turned out we determined stay, so at 1:30 p.m. the same day I went online to cancel the transaction (rental) JUST ONE HOUR AFTER THE RENTAL OCCURED... Nope! The rental could not be cancelled and I got charged... can you imagine... only one hour after the booking they refused yo cancel... and I was in trouble...

WHAT SCAMMERS... PLEASE!

I thought I was reserving a car for September 2019, but they took my money the next day. Last month (June) they send me an Email telling me that there was a problem with the insurance. They said they can't contact me on my phone and they can not fix the problem unless they talk with me. I told them to cancel all my reservation and reimburse my money so I can make a new reservation, but today is the day that I have no money reimbursed and no more Emails from customer support. I did not make any mistake with the reservation, they did it and now they don't want to refund my money.

When we arrived to pick up our car, the office was closed. The only solution was to cancel our booking and get a refund.
We had to travel to a whole different city to find a car and paid a lot of extra money to save our holiday because of this $#*!-up by Rentalcars.com.

And after all this, they are refusing to give me my refund.
Avoid at all costs!

Prior to booking it reads no cancellation fees. You can cancel up to time of rental. I cancel and they take my full booking amount stating no refund. Tried calling and live chat and hung up on. Called Dollar rental where my car is booked and they don't have my booking. Now they have my money and my card details and I can't get in touch with anyone. Their name is just a trading name, they are booking.com and when you call they are Priceline. So many names and so many false claims on their website. They are actively looking to steal your money and are definitely not about finding you a fair rental. There is no customer service at all. I can't reach anyone. I have reported them to the better business bureau and you should too.

I used it for a car rental. Big mistake. The price was too high, which I did not realize until I used the app again to reserve another car and what was displayed was different than the final screen, which contained the final amount. It was thrice the price. I tried to cancel it right away and although it was less than an hour after the booking the app wanted to charge me almost $200 dollars to cancel. I was fortunate in that I was able to contact a human being at Rentalcars.com and that person refunded the entire rental amount.

In addition, the first rental I booked using the app I was quoted $264, way too high, and the rental car agency charged an additional $300. My first mistake was to think a four day rental was worth $264 and secondly to rent from Budget Rental Car. Their fees and options are a pure "rip off." Never will I use Budget or the Rentalcars.com app. I am finished!

I hired a car and went to collect it and was told that I need to be driving for over a year. I have been driving on a provisional for almost 5 years and on a full license for 7 months. I went to pick up the car and they told me I cannot have it. I asked how o can get a refund they told me I need to phone the number. I called and gave been on hold several times for 15 to 20 minutes and i am calling from Portugal... I was told today finally after almost 20 minutes on hold that I will not be given any form of refund! That is £186! But to mention that I have spent 120 to and from the airport and an stranded for 12 days without transport! Absolutely shocking service! Basically there was not negotiating not even half the fees! I was simply told no!

We rented a car through rentalcar.com this July and have prepaid all rental fees CDN 897.03 to them. When we picked up the car at Fox LAX, the POS declined my majar credit card directly without requiring PIN to make a $150 deposit. The staff, Mario told us that we needed to pay a new booking to get a car then contact rentalcar. Com to cancel the booking to get the refund and he would make a note about this occurence. After 20 days waiting for the investigation, rentalcar. Com made an excuse to refuse the refund. We paid twice for a rental car. We were ripped-off CDN 897.03 by rental. Com.
Stay away from rentalcar. Com.

I rented a car in Montego Bay, Jamaica through Rentalcars.com. They confirmed a low rate and that was it. My flight was late on that day and I attempted to cancel the reservation and they received the cancellation. When I arrived in Montego Bay, I contacted them and was informed that the rental charge was double what was quoted - so I did not pick up the car as this was clearly a bait-and-switch operation. Three days later they said they could not cancel the reservation and were billing me for the entire week. I have since disputed this transaction with my credit card company. Do not do business with this company - they are not reputable and indulge in a bait-and-switch operation

Flight delayed by 30 mins. When we arrived to pick up car, they had gave away our prepaid car. Call centre refused to help. Only channel via form. After submitting claim we received automatic reply saying sorry and good luck next time. We have lost £850 and rentalcars.com is refusing to return our money. BUYERS BEWARE DONT USE THIS VENDOR!

I would avoid this service as it is not trustworthy. I payed for a one day car rental as my car broke down on the weekend and they took my payment without giving me a car and now they do not want to give me a refund!

They don't actually give the option to cancel so you don't get refunded. I tried to call them at 1:30PM and apparently they don't work at that time. They said "no hidden fees" and when I got to the company the price more than doubled. Total scam!

I have booked a car online before I travelled I caught a taxi from the airport to go and pick up the car when I arrived I was told that my reservation was cancelled due for no availability of cars I was not informed I was not told and there was another guy there who has been conned like me, and then they offer have another car but you have to pay extra it is very unprofessional hire place strongly stay away from this stupid people.
I do I give them five stars screwing people around nothing else they ruined my day they make their prices cheap and once you get there they say no car available but yo can pay extra money and have different cars.
Strongly advise just go straight to the professional car rental places places and be done with that don't rent a car with this rentalcar crap website.

This company doesn't even deserve 1 star. Our flight got re-routed and we were late picking up our car. We tried calling as soon as we found out we were going to be late and couldn't get a hold of anyone, so we sent an email, which no one responded to. When we got there, our car was still available, but they wouldn't let us take it since we were late. After speaking to several different people in their customer service department, they said we could file for a partial refund after our trip, which we did. The response to the claim we opened basically said "We're sorry you had a bad experience" and then the claim was closed. I tried calling in again to follow up, but they are now telling us that there is nothing they can do since the claim is already closed.