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I thought I was reserving a car for September 2019, but they took my money the next day. Last month (June) they send me an Email telling me that there was a problem with the insurance. They said they can't contact me on my phone and they can not fix the problem unless they talk with me. I told them to cancel all my reservation and reimburse my money so I can make a new reservation, but today is the day that I have no money reimbursed and no more Emails from customer support. I did not make any mistake with the reservation, they did it and now they don't want to refund my money.
Tip for consumers:
Be careful because you may think you are just reserving a car for the future, but they will take your money and if there is a problem you will lose your money because the customer service is inexistent.
Products used:
I try to rent a car with insurance in Spain.
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