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They took the money and didn't confirm the car till I contact with them after 24 hours. No offer of an alternative, they asked me to call the local number, in Thailand doesn't exist. I should have called at my expenses in UK. They never contact me after many complains. Meanwhile the prices of rental were going up as the time of pick up was close. After 5 working days no refund after I canceled the booking.
The first guy at the customer service was supponent, the second one at least helped me to cancel the booking. Stay away is not worth it.
Elena P.'s review of Rentalcars.com earned 2 Very Helpful votes
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