Rentalcars.comReviews 1,141

WARNING - FRAUDSTERS OR IMPOSTERS

I have made two bookings in Phuket with them, both fully paid, both cancelled by them in a few days. I have received my money back for the first booking they cancelled, but not for the second one.

They have wasted two weeks of my time, during which the prices have skyrocketed and the offerings have vanished. Thanks to their incompetence (or was it fraud to pump up the prices?) I have lost both money and booking.

Looks like they employ all the possible sleazy business practices where they hide behind dozens of legal documents to muddy up their liability for stripping you of your cash. You think you have a contract with them once you have paid their quote? Oh, no. They can cancel your booking at any time without any reasonable explanation and send you another quote with a higher amount. And so on till you are charged 10 grand for Toyota Yaris.

Avoid them by all means possible!

Order ref. No. *******

Rentalcars.com (agency) Booking Reference = *******

Car Rental company (ENTERPRISE / ALAMO) Booking Reference = *******039

My reservation was cancelled by the ENTERPRISE company for some technical reasons at the time of car pick-up. They have immediately cancelled the reservation on the system. Car rental company DO NOT receive any money from the agency Rentalcars.com until the car is picked-up, therefore the money are held "hostage" in the pocket of the agency Rentalcars.com.

After the cancellation of the car, I was told to contact the agency for the reinbursement but rentalcars.com after 45 days still DID NOT return my money. I also provided them with official documents from ENTERPRISE to prove the cancellation, but still they don't take any action.

I have an open request, official, in the agency website for refund, and yet they never reply. I have contacted the bank to dispute the transaction because I lost my faith.

This people are just THIEVES, stay away, do not use their services. Use the website rentalcars.com to find your best car, but then visit the rental car company directly and use your credit card directly with them (even if you pay a little more).

By doing so, any reimbursement from the car rental will return to your credit card directly. No brokers or agency in between that can do everything they want unpunished by the law.

I reserved a car the 1st of December 2022 And was sent an email by them telling me that the car was no longer available and too choose another one. When I got to the airport in Costa Rica I found out that now I had 2 cars rented to my name, Even though I only had accepted and got the voucher for one of them. Now they owe me $675. They get -10 stars from me

I booked a car through rentalcars.com then phoned ahead to ensure the car was available. Was told by car hire location that all of their cars were booked and nothing was available. Got in touch with rentalcars.com before pickup time to let them know that it was not possible to pick up car and requested refund. I have since contacted them twice, first time (since day of hire) they had no refund request on my record and now they have raised a case. Not sure what the hold up is as a week later I haven't received a refund or any communication.

We rented a car through rentalcar.com this July and have prepaid all rental fees CDN 897.03 to them. When we picked up the car at Fox LAX, the POS declined my majar credit card directly without requiring PIN to make a $150 deposit. The staff, Mario told us that we needed to pay a new booking to get a car then contact rentalcar. Com to cancel the booking to get the refund and he would make a note about this occurence. After 20 days waiting for the investigation, rentalcar. Com made an excuse to refuse the refund. We paid twice for a rental car. We were ripped-off CDN 897.03 by rental. Com.
Stay away from rentalcar. Com.

I went to Vegas on a trip and had booked online. The choosen car rental place was Fox rental through Rentalcars.com. I booked and paid for everything online. Upon my arrival I found out that Fox no longer took Visa Debit cards and I didn't bring any credit cards with me. Long story short Rentalcars.com refused to refund me my money even though I never received a rental vehicle at all. So they're keeping money without providing services or goods.

Rentacars.com rented me a car in Korea, but did not inform me until two days before my flight from the U.S. that I had to obtain an International Driver's Permit (IDP). I've rented cars in Europe many times without this requirement. It wasn't until Rentalcars.com sent me a voucher two days before my flight that I would need an IDP. I tried in vain to get one online, but was informed that the rental car company would only accept a hard copy IDP. In any event, I tried to obtain the car at the airport but the rental agency refused to give me a car. Rentalcars.com has refused to give me a refund, and kept my $241 rental fee. They charged the $241 as a "cancellation fee," but at the time I tried to rent the car there was a lot full of similar cars. Rentalcars.com is an unworthy company and no one should attempt to rent a car from them.

Unfortunatelly, this has been the worst experience I ever had so far in my life from a service company. I booked a car with rentalcars and while the full amount for the whole rental period has been charged, when I cancelled the booking (within the window od 48 hours) the customer rep told be that they where unable to locate my booking. I had to go back and forth looping around and repeating my self in every single correspondance (exchanged more than 30 e-mails) for them to manage to raise a ticket with their finance department for a refund. They have asked for and I provided the bank transaction recept for the amount charged. Still after one month they haven't refunded the amount and they told me that they cannot commit on a time frame and I have to be paient! I have informed them that if they dont settle the refund within a week's time ie end of November 2022, I will file a coplaint with the consumer protection authorities and will see each other in court.

I booked a car hire that was confirmed. Small car for 2 days £50.
But when I got to Bucharest it turned out they weren't even in the airport. They send a shuttle to take you to them only to be told at their office the booking is not good and £50 quid is too cheap, I need to pay £190 instead.
Scamming tourists is common in Romania but This company should vet their partners but obviously they don't.

I booked a car with rentalcars.com in Mexico and only had a debit card but the rental company required a credit card. We then went on to try and change the primary driver on our booking to someone who had brought their credit card. The rental company mas by mex(also stay away from them) was not that helpful but were willing to accept a debit card if we paid an extra US$1000. Rentalcars.com then told us that they could not change the booking and would only refund me if i made another booking on their site. I had 8 people in my party and we needed a van. Rentalcars.com did not have a van available. I then explained this to the them and the representative told me to cancel the booking and I would get my refund. I then canceled the booking and never got my refund. When I tried to enquire about my refund, they back tracked and said they would not refund me anymore. I lost almost $800 for a car I didn't even end up getting. This was the worst rental car experience I have ever had and will not be working with this website again.

RentalCars.com took a booking for the closing time of their vendor, with no warning that a major brand on-airport firm was not going to be open if I was even a minute late.

Arrived at the rentals building as soon as the minorly delayed flight allowed, and they had all gone home in spite of having my flight number.

The one-star is because RentalCars.com have refused to refund a trip that was not taken largely through their fault. Rip-off artists, avoid.

I was charged twice for a rental car by rentalcars.com and Sixt rental cars where i picked the car up from. Both companies charged me, and both refused to refund me the money. Rentalcars.com ensured me they would get my money back over the phone, but was required to submit forms and proof via there customer service page. After a month of providing all the rental documents, emails, etc. they dropped the case and said they cannot provide any refund and case is now closed. They will not respond to any of my emails or request. I am not sure if this happens frequently between this third party and their rental partners, but rentalcars.com will not help you resolve these issues. I would avoid using these third party rental services in the future and just rent directly from the car rental entities themselves.

Poor customer service and misleading company. I will be placing rentalcars.com on the banned vendor list for my company as this was a company work trip this occurred to avoid further complications in the future.

Do not rent from this company; they will nickel and dime you and charge you for things entirely out of your control. How am I supposed to contact a rental agency to let them know I'm running late while I'm in the middle of the air on an international flight that was delayed? And how can they NOT tell that I will be late when they HAVE my flight information? I was charged a "cancellation fee" because I showed up 12 hours late to pick up a car I had ALREADY PAID FOR, and the company HAD MY FLIGHT INFO TO KNOW I WOULD BE LATE. The company rented the car I had paid for to someone else and offered no recourse or refund, or even a partial refund. Rentalcars.com did the same and simply charged me for the full rental despite my having to go to another company to pay for a car. The company is pure trash, do NOT rent from them.

The take mony from your card two times but no booking no car the steel your mony and the are not friendly no the Phone associaal

The worst car rental company: not very serious and professional, without attention to the customer. I'm very disappointed.

I booked a hertz cart trough rentalcars.com. After finding out i couldnt get the car due to not having an international drivers permit, i asked for a refund, they said there was a cancellation fee for the FULL AMOUNT, even though hertz cancellation fee is for 95 euros only...
So these brokers dont have to pay hertz and they dont refund your money back either, lol.
I lost 500 euros because of this.
After talking to their customer service, they proposed an alternate "solution", to book a new car for 3 days, pay those 3 days and then they would give me my money back for the old reservation, lmao.
Shady shady business, do not rent trough them, rent directly with the car rental company, dont use brokers.
See all the other reviews similar to mine, if something goes wrong with your booking, your money is gone for ever.

No car given because I didn't have a physical credit card (Apple Pay not accepted). Called the and told me they wouldn't refund a penny very un politely. No car no money. Very unprofessional thieves

We lost all day during our trip in Catania because of rentalcars online booking system.
They working with agency that require credit card, but when we booked a car via rentalcars.com few days before our trip they didn't ask for credit card.We paid with electronic visa.We lost all day and around 150€ to hear from customer support that this is our fault to not knowing something that is required from Goldcar agency but not mention from rentalcars during our reservation.
The check for that type of card is necessary because rentalcars don't work with agency that allows you to pay with electronic card or Revolut.
Finally we took a car from adduma agency that working with all kind of cards!
We will never use rentalcars again!

Worst booking site ever! I bought the collision insurance for the rental but the company (Routes) doesn't accept their insurance rendering me unable to rent the car. I had to scramble to use another car rental service. I then called rental cars.com and all they would refund me was the collision insurance and I lost the rest of my money for the 3 day rental. Customer service call was useless she kept reading off of a scripted card. Don't lose your money rent with someone more trustworthy