Rentalcars.comReviews 1,141

Winter Tyres!
Booked online, it said winter tyres included. At the airport in Geneva, no winter tyres. Instead they charged me 80 Euros to rent some snow socks which are about as useful as a chocolate fire guard. It is a requirement by law in France to have winter tyres fitted, why are they sending their customers in to the mountains with summer tyres. Tried to get a refund and a answer from them, they don't care one bit, complete scammers. Do not trust this company, they are substandard and fraudulent.

Rented a car paid 287.40 when I reserved it.
Was told I would need to pay 137 additional at pick up. Had a 651 dollar hold placed on card then charged 451 after the hold.
Total paid for 4 days was 738.57 complete bull. Don't trust them

If I could give zero stars I would. We booked a car for pick up at the airport in Queretero, Mexico. Due to poor weather, our flight was delayed by two hours. When we arrived at the rental office there was no agent. We tried calling the number provided several times with no answer. When we called the desk the next morning we were told they had no car for us. When we tried to get our money back they told us, unapologetically, that they could not refund our money because we were late. Even when we tried to explain that our flight was delayed, that they had our flight number and could have verified this, and that no one was present at the office to serve us, they repeated that they couldn't refund our money because we were late. They then said it's the airlines' fault and we should contact them for damages. Unbelievable!

I made a booking on the 23rd December 2022 with carrental.com for a 9 seater car, for £600 for 5 days with insurance and had confirmation of the booking. The booking was made for picking my in-laws and family members up from London and traveling down to Devon to meet the mother who has sadly now passed away.

The booking was for the 28th December 2022. They emailed me on the 27th December 2022, 12 hours before picking the car up that this car wasn't available and if I called them they would be able to offer me an alternative solution, so I called and talked to a lady called michelle. She found the same car for the same dates but i had to pick it up from heathrow instead of shepherds bush which wasn't the end of the world. She then said we can't amend the booking but we can cancel the one you have and make a new booking, although the new amount was £1700 she assured me and sent me an email confirming that l would be able to get a refund for the difference and they would honour original price when the booking was complete. Bear in mind a train would have cost me £750 round trip so if l had to pay £1700 without getting this back the option would have been train 100% percent. With only 12 hours to find something else, losing my bargaining power with any other company l made the booking thinking I would get my money back.
After the booking l opened a case with evidence of the email that the lady sent me saying I would get my money back and they would honour the difference in price. Now on two occasions the case manager has closed the case saying l made a new booking and they gave me my money back for the old one so they don't see it as a problem but they offered me a 10% voucher for my trouble. Not only did l take this as an insult it was very difficult to talk to a customer service team member without being told to just open another case or the case has been resolved. I've called maybe 7/8 times and I'm not getting anywhere.
L still havent had the difference in price back and it's not looking likely. I would advise not to use this company as you'll either be left out of pocket or without a car the day before you need it!

Awful... don't use! They charge you immediately for a rental car, then it's very hard to make changes. Located outside the US, so this makes it even more difficult. I booked a car online for my husband and I for a trip, they wouldn't talk to me on the phone to make a slight change (pickup time change from 10am to 12noon) because my husband had to give them "permission" to make the change. I had booking number, confirmation number, credit card number, address, and all pertinent info, but they still would not make the change. AWFUL!

They charged me for insurance that I did not request and they rented me a car that was not available when I arrived at the rental office. The employees at the Hertz office recommended that I never use Rentalcars.com again because they take advantage of people and it is 30% more expensive than doing it directly with the company that owns the cars.

Ich kann diese Fa. In Österreich absolut nicht empfehlen. Es konnte mir nicht erklärt werden, warum greenmotion kein Bargeld als Kaution, weder Debit-Card noch Prepaid-Card akzeptieren. Darüber hinaus ist die Kaution von 800 € beinahe das dreifache als bei allen anderen Vermietern, wo es überhaupt nie ein Problem gab. An diesem Tag habe ich 4 Stunden Fahrzeit insgesamt zum Flughafen verloren. Bezahlen durfte ich mit meiner Prepaid-Karte jedoch sehr wohl. Ich bin absolut enttäuscht.

We had booked a car through Rentalcars.com for our trip to Aruba. The vehicle was booked through Avis. Unfortunately due to weather and delays, we did not arrive until 2 days late. I called the Avis agency on the morning of the second and they told me they could not hold my vehicle for that length of time, and that there was no vehicle available to us. We booked with a different agency when we arrived.
I reached out to Rentalcars.com for a refund since we did not receive the vehicle. They replied that they would not provide a refund since according to them, Avis said there was a vehicle available to us, despite the agent telling me otherwise. I feel that I should be entitled to the refund of my money since I did not receive any vehicle. I would discourage anyone from using Rentalcars.com in the future.

Rental cars.com accepted our booking online. Our plane was slightly delayed by 20 minutes. Rental car company desk was closed when we arrived. Spent 8 hours in airport on New Years Eve with 3 children. We will never use this company again. Customer service was appalling.

The Sixt staff was gone when we arrived for our island vacation at 4 PM for a 3 PM reservation. Our flight was delayed, they had our flight number.

I've never experienced such terrible customer service and lack of empathy for the customer. On the phone and via chat no was was willing to help resolve other than to pick up the car the next morning which was not option for our vacation.

Truly despicable customer service, I felt like a burden instead of a customer. Avoid at all costs!

The Enid Enterprise is very non professional. I had rented a car overnight and needed a pickup at 8am. I call in and was told it might be 30 minutes to pick me up. I then get a call back and he said there was not a car and maybe if I waited a few hours one might come in. He did have a pickup truck, and when I said would it cost the same as my original car? He said no! What a ripoff Enterpise used to be so professional. He kept saying, but you only made the reservation overnight. Right, that is what your business says can be done. Mason and Enterprise needs to do a lot better. Leona Bush

We had to cancel our reservation for a rental car in Cape Town. Could not do so online, as their site made this impossible. We tried to call but could not get through to anyone. Finally managed to get someone on chat, who ensured that a 80% refund would be possible. However, no refund was made. When we emailed them, they said that they had given us the wrong information, and could not refund. Beware of this business - go straight to the car rental companies' websites themselves - you will get much better rates and better service.

I have just learned how sleazy this company is. They are unscrupulous and unethical in my opinion. I say so because: If you have to cancel a booking shortly after you have made it (9 hours), due to your trip being canceled (visa issue), You obviously have to cancel the pickup of the vehicle as you have committed to picking it up as per the booking. My booking was done at about 8pm the evening for a pickup the next day at 1pm at Johannesburg OR Tambo airport. Say an 18-hour window. My flight was canceled at about 2am the morning and I have responded on the website to cancel the booking. I had to; no other choice. Now the shock! rentalcars.com charge you 20% for canceling and they argue you have agreed to it? The rental company (Avis, Europcar, Thrifty's, etc) can't keep a vehicle ready for you and you don't pick it up. The rentalcars.com website only offers one option: cancel with an excessive fee of 20%. You don't know this before using rentalcars.com. So how do you cancel but don't agree to the outrageous 20%? They add a statement to the cancellation that you accept their fee. They don't offer any choice! Totally unscrupulous! Obviously, you don't accept it! But on the other side, you must cancel to prevent fees from rental company (Avis, Europcar, Hertz, etc) for not picking up? Rentalcars.com know it and abuse the situation to make easy money.

I hired a car from this company from the 12th December to 14th December as I had to return to the UK for a funeral. I booked through Rental cars. My flight was an hour late and when I got on the bus to take me to the car hire place I received an email timed at 7mins earlier, telling me that as the flight was late as a goodwill gesture I can pick the car up in the morning. So how on earth was I going to get home? I live in a rural area. So I had to rent another car. When I eventually arrived home I emailed Green motion to tell them I wouldn't be picking up the car in the morning. Today I noticed that it was deducted from my bank account. I contacted Rental Cars who tell me that as I didn't telephone their help desk I wasn't due a refund. I am 72 years old, totally stressed trying to think of how I was going to get home but should have remembered that I should contact Rental cars help desk rather than Greenmotion Car Rental. When I sent them the copy of the email cancelling I was told it had to be 48hrs notice. Although I was put in a seriously dangerous position of trying to make my way home. Please, please, anyone considering using Green motion or Rental cars DON'T THINK ABOUT IT. Oh they said they are giving me the insurance money back.

I will never use this company they are thieves and take your money the customer service is terrible I have never been talked to the way I was by this company they kept our money and tried to get me to book another car with them and pay for it but said they would not be refunding our money I will be in contact with corporate and my attorney for the money we lost the only reason they got one star is because there is no option for negative stars

I traveled to Philippines back in October. I made a reservation through online and I got the voucher. They gave me the office address to meet up and get the car. But I see no office, but different agencies side by side. Turns out that, they still have no business clearance that's why they are not available. I even called their office, but the number doesn't exist. I emailed their main office, they replied a few for follow ups and I waited for 2months. Finally just now, they replied that I will not receive a re-fund because I didn't show up, and did not contact them within 48 hours. But I did, and they said that I can't file a ticket until my ticket will end it's duration which is I reserved for a week and it's starting from October 9 to October 16. I am very sad that such service exists and they still go on with their business. I hope they will go bankrupt.

Worst rental car experince ever.
I booked a car throught rentalcars.com for a trip in Atlanta. Routers was a rent company.
Very unprofessional service. First car given the control panel was not working and nobody could help with it. They provided a second car and I drove off. In this car lock, phone charger and control panel was not working.
When I returned this car, they promised that manager will contact me. Nope. It did not happen.
I belive that Rentalcars should check the associated services and take responsibility.

Never have I ever been this angry. I assumed on return from my holiday trip to Europe that the additional full price of my upgraded car (they didn't have the one I selected from their website) at the Dublin airport was a simple error. I had paid for a car in advance. I assumed that payment came off of the price of the car I received. It didn't. I paid full price for that car as well. Arriving in Dublin from an overnight flight, perhaps my thinking was foggy and I didn't check it closely enough. It was also in Euros and my payment was in my country's currency. Rentalcars.com is saying I was supposed to call them if my car was not available per my confirmation. I cannot find ANYTHING in that confirmation that states I was to call them first. I also didn't notice this until reviewing my Visa statement on my return home. My bad, but I was on it soon enough (well within 30 days).