RegusReviews 357

Avoid Regus at All Costs – Forced to Pay for Services I No Longer Use! My experience with Regus has been disappointing and frustrating. After my contract expired in January 2025, I requested to terminate my agreement, but I am now being forced to continue paying until January 2026 for a service I no longer require. I've already moved my business to a new provider, and yet they refuse to allow me to terminate, demanding payment for a service that is no longer being provided. This kind of behavior is disgraceful, and I would advise other businesses to proceed with caution when considering Regus. Caution Note:
Regus may have standard terms regarding contract renewals and termination, these terms must still comply with Singapore's Consumer Protection (Fair Trading) Act (CPFTA), which prohibits unfair practicesand unfair contract terms that disadvantage the consumer. According to Section 4 of the CPFTA, terms that impose unreasonable obligations on a consumer, such as being required to pay for services no longer used, are prohibited. Regus is a U.S.-based company, it is also bound by U.S. consumer protection laws, specifically the Federal Trade Commission (FTC) Act, which under Section 5 prohibits businesses from engaging in unfair or deceptive practices. Forcing me to continue payments for services no longer rendered or required, particularly after consumers have changed providers, would fall under such practices. Additionally, under the Uniform Commercial Code (UCC), Section 2-302 (unconscionability), contract terms that are deemed unreasonable and unjust may be deemed unenforceable, If you've had a similar experience, please join me in boycotting Regus.
Boycott Regus!
Boycott Regus!
Boycott Regus!

I'm the director of Black Horse Care Limited and had an office at Regus Jhumat House, Barking – Office 210. My agreement ended months ago, and to this day, Regus has failed to refund my £2,536.20 deposit. This issue relates to Account Number: *******. Timeline of Events: Agreement ended – refund was due within 30 days under Regus's own policy. After being ignored, I posted a review. Only then did someone contact me and claim the refund was processed on 1 July. No money arrived. Then they admitted the refund failed, and promised it would be reprocessed in their 21 July payment run. It's now [22nd July 2025] and I still have no refund, no update, and no accountability. 🚩 This is more than poor service — it's negligent and borderline fraudulent. Regus made false claims about payment status. Failed twice to return funds they contractually owe. Repeated delays and silence unless chased publicly. No urgency from billing or management despite clear breach. I am now preparing to take legal action and file complaints with Trading Standards, FCA, and relevant business watchdogs. WARNING: Avoid Regus. If you value your time, money, or sanity — do not trust them with your deposit. This company has shown me nothing but delay, dishonesty, and poor internal systems. Regus: this is your final chance to resolve this before formal action.

I inquired about an office space. Over the next 3 days I got 7 phone calls and 11 emails from different people from different companies wanting to sell me a space but no one could tell me about the spaces or answer basic questions. Slimy af. I'd pay good money to NOT work with company. Bunch of preschoolers.

I would advise everyone looking to do business with this company to run. DO NOT, I REPEAT DO NOT, do business with this company. I signed up and canceled on the same day because I noticed they charged my card with unauthorized charges that I did not approve. They also added services that they did not disclose upfront when signing up. I sent a ridiculous amount of emails and reviewed their terms and conditions, which they claim they are holding me to. Nowhere in their terms does it say you are not able to cancel your agreement. Also, due to the unauthorized charges, I refused to do business with them. I never stepped foot in any of their locations, yet they are sending me a bill for $1,516.61 and threatening legal action. Mind you, this is only for two months! This company is a SCAM through and through. Trust me, I am going to do everything in my power to expose them to the masses because they are now harassing me in my emails for money, I do not owe them. They prey on small businesses and bleed them dry, and they are a large conglomerate. If you are considering doing business with this company RUN in the opposite direction! This corporate SCAM machine is designed to exploit small business owners with hidden fees, deceptive contracts, and relentless billing tactics. They are not transparent as they claim to be. After reviewing Regus's own terms and conditions I found they were in breach of their own agreement. I notified them and requested termination under those terms. Instead of honoring this, they've responded with a series of gaslighting emails, doubling down on the charges and refusing to cancel; even falsely accusing 'locked in for 24 months' I am just happy that I was able to have my credit card company block them from charging my card. I will continue to speak about this unscrupulous SCAM of a company and do everything in my power to make sure they stop doing this to small business's. Regus is a corporate predator that targets small business owners, especially those just starting out hoping that they won't have the legal or financial resources to fight back. Most of these reviews are of people trying to cancel their contracts even after their contract end date. I have gotten several threatening emails, but I fight back and I will tell anybody that will listen that Regus is a SCAM!

I signed up for their mailing address service only to find out that it cannot be used to register a company in Estonia. Why - I have no idea. All that I needed for the registration is a mailing address. But anyway. I then contacted them and asked to cancel the account, since it won't be useful to me. They initially responded, then stopped responding and marked the case as resolved. I assumed this meant they at least canceled the account (forget the refund I asked for). Guess what. 2 weeks later I get a $127 charge from them. This is not even close to the $20/mo service I signed up for originally. Wtf?!

Third class service.
Why we take such service instead of own setup, for peace of mind, but this bull$#*! useless support is unable to restore internet for 2 days. I just want to leave this $#*! place but their agreement has no exit, My advice to everyone is Stay away of Regus.

They tried to force me to go through with a contract that was not as quoted (dates or amount), hoping I wouldn't notice the difference. When I showed up in person, after being told I could do everything virtually, I was given the run around and told my keys were not available. Yet, they wanted me to pay. Thank God, I read the contract over again and realized the move-in cost was not as discussed, so I did not proceed with the office space. A week later, I was receiving a bill even though I opted out and paid nothing, gave no card information and received no keys. I expressed with the front desk I would not be moving forward with the rate as is. They ignored me and continue to try to bill me for a space I never even got to use. I would suggest choosing a different office space vendor. Their practices and system are antiquated, and the process is too time consuming...it's just not worth the time or money. The hugest issue is, if you do have a customer service issue or concern, the way they treat you is extremely unacceptable. One of the more "We Work" types of offices is better for a seamless experience. You will regret it if you sign with them and ever encounter an issue. There is no department to handle your issue, and you are directed all over the place for any type of assistance. Whatever you do, don't sign anything until you see the amount on the contract match what you were told. I caught it, but I am sure many people don't. I was told I could opt out and when I did, it was ignored and they proceeded anyway. I am not sure how they did this being we never exchanged anything. I opted out in person and in writing and was ignored. They kept messaging me as though I had moved in - LOL. Never again. I will be creating a social media post about what office spaces to avoid. People shouldn't be forced to play these games. If the customer is not happy with the contract and/or it is not finalized, then they should stop the process and resolve it or delete the account. No other real estate space or property owner forces a space upon you with no payment or keys/access to the space provided. Very backward. I'd rather not have to encounter this type of process in the future. I don't have time for it.

Regus has been a source of ongoing frustration due to unresolved issues, poor communication, and billing errors. Despite written confirmation that restoration fees would be waived, I was charged. Parking fees were suddenly billed in advance without prior notice, causing unnecessary confusion.

Repeated requests for updated invoices have been ignored, forcing me to rely on incorrect billing. My deposit has been withheld even after settling my balance, with no clear timeline for its return. Despite valid grounds for termination due to contract breaches, Regus refuses to cancel my agreement, continuing to charge me unfairly.

Customer service has been unresponsive, with promises of resolution consistently delayed. This experience has caused significant stress and financial inconvenience.

I strongly advise avoiding Regus if you value professionalism, transparency, and reliable service. Their handling of these issues has been deeply disappointing.

Hi, this is the most horrible company I ever had to deal Vith. I just recently seen email of cancelation or renewal the service with Regus. No, I don`t want service with this company anymore. I canceled and I been told that now I have a service till 2026.Hell NO. This is atrocious. They just charged me for 2 months of service. They are blocked permanently not another dime. Horrible communication, complicated way of contact them. All this stress for a physical address. They need to be brought to justice. Looks like I`m not the only one who feels like that.

I've been renting rooms on an ad hoc basis with Regus for more than five years. I paid their bills promptly as the payment is automatically charged to my credit card. There are issues with their account department and online system in billings, or duplicating the fees. Need to monitor the bills very closely. The previous staff were helpful in fixing the problems.
Recently the markham office changed its manager, and she is not helpful solving my online booking problems (which is another big issue with their system). I sent her office emails, no one cared to respond until I called four days later. My account is blocked for no reasons, and the manager kept telling me to go to Help online. As we all know those Help online is not HELPFUL as the answers are robotic. I cannot get in touch with anyone to fix the issue as of now.
Another issue is their copying machine. It takes at least 7-8 seconds to print one black and white copy, and much longer to print one coloured copy, Any convenience store can print faster than that and with good quality.
I do not recommend Regus.

Never use Regus
Lets start with the fact that I requested my deposit be returned in mid August I am yet to receive it despite almost daily correspondence.
Now here is a summary of what it costs to exit a 60-70 sq foot 1 person office in Croydon - monthly rent £417.6
1. Invoice for Office Clean (£75)
I was asked to pay £75 for an office clean scheduled for October 1st, just after I vacated my office at Interchange House on September 30th. I paid this amount. I then received an invoice for £649.20
This invoice - for a complete office refit was unexpected given I had just paid to have the office cleaned. I am challenging this invoice because:
The office was not clean when I moved in. I have requested photos of the office's condition upon my arrival. They are unable to provide this because the person who signed me on is no longer there
I was not informed that I needed to take pictures before moving in.
The office had several marks, a grubby carpet and was not in a pristine condition.
The cost seems exorbitant for an office of approximately 70 sq ft.
I requested a refund of the £75 for the clean, as it seems unnecessary to clean and then refit the office immediately. I also request a detailed breakdown of the refit costs and evidence that the office was in "as new" condition when I moved in.
I am yet to receive any meaningful responses from customer services or the building team who to be fair to them seem frustrated and embarrassed by the situation.
To add insult to considerable frustration and anger I did receive 2 emails (see attached image) "from" Sandra Melody head of Customer Services asking if I was satisfied. The WeWork experience despite their faults is far superior at least they respond to customer queries. How do you deal with a non resposive corporate juggernaut? I don't know what to do next

I signed up with Regus expecting a $59 monthly fee, only to discover that there was an additional $9 charge just to receive mail—a key service I needed. I immediately tried to cancel on the same day, speaking with several representatives and even sending an email to their help desk, but they still wouldn't let me cancel.

Now I'm stuck in a 24-month contract that doesn't meet my business needs. Removing the $9 fee means I won't have mail service at this location, which defeats the purpose of having the virtual office. Most reputable companies wouldn't hold customers to a contract if they requested to cancel on the same day due to undisclosed fees.

For those considering Regus, it's important to be aware of their hidden fees and their inflexible policies. If transparency and good customer service are important to you, Regus may not be the best choice.

Horrible, horrible experience with Regus recently! I availed of a monthly co-working membership last Sep. 24,2024 and on the same date my credit card got charged with pro-rated membership fees for month of September, initial "activation fee", and an advanced charge for the month of October 2024. The total amount for the three invoices equals ‎8,090.88 PHP‎.

On Sep 30th, 2024, I decided that I no longer need the monthly co-working membership for the long-term, so I cancelled it through the app. The cancellation/termination went through and the end date of the contract is shown to be at 10/31/2024. Now, understand that at this point, I have fully paid for September (pro-rated), activation fee, and October 2024 in advance.

Lo and behold, the following day, Oct 1,2024, Regus CHARGED MY CARD again for those same invoices. They charged me the Sep. 2024 pro-rated membership fee, activation fee, and the month of October 2024! They did charge me a second time for the same invoices! Another 8,090.88 PHP‎!

I sent all the proof of the double charges including my credit card notifications and payments that has been sent to them. I even sent them screenshots of my account through the Regus app, account #*******. The overpayment of ‎-8,090.88 PHP‎ is reflected on my account!

I kept following up with their customer service, and it's been two (2) weeks now. They keep passing me around and to this day, they have NOT refunded my payment. All they have are email support agents that talk like robots and with canned statements and do NOTHING to resolve the issue.

They are so disgusting and horrible, to think that this was THEIR mistake and yet they make me constantly follow up with them. They should be PROMPT to make this right, and yet they have NOT done anything to rectify the mistake and refund the money to my credit card. This is a simple reverse transaction and yet they can't do it promptly! They make clients jump through hoops before returning the overpayment.

If I were you, RUN from this company. Don't walk. RUN FAST and never deal with a shady company like this EVER again!

Edit 12/8/24
Got a call from someone who is helping me sort everything below, my retainer is being processed and I got one month's rent back since I was not using the office space. Very happy about this since it was completely unexpected.

Absolutely horrible experience renting a co working space at Regus in Wigan, UK.
I was promised a lot of colleagues, literally no one else was there during my first few weeks.
Was promised coffee and tea included in my bills, they were later added on and I got them refunded after a lot of hustle with former manager.

I wanted to rent monthly but was told I could only rent 3 months during the starting up meeting.
So signed up for a 3 month contract, I then resigned from my work so did not use the office space at all the last 2 months, but I was more than fine finishing my contract. Then there was a fee added to cleaning my unused office space, which no one told me about, whilst knowing I cleaned it down and then never used it again.

When returning my key fob I was told my retainer would be processed since I confirmed not using the space any longer. I still have not received my retainer, and Regus are claiming they have refunded it. In a phone call with the current manager in Wigan, they claim to have refunded it, but does not know my details? I have not received any money, and the communication is absolutely dreadful from their side.

It's been more than 30 days since my contract ended - no refund - I manually requested it from my account - they now claim its been refunded - when I said that I never received any money they now claim it will take an additional 30 days. No one answers emails.

I filed in an agreement thinking I would go see the office and choose a size but they told me I already signed because I filled in my name. I fought and got a larger office. I paid the rent via check and the very next day they debited my card on file for the same amount. I have been fighting with them since July 30th to get my money back. I am not rich I am a disabled veteran trying to restart a small buisness. I get nothing but excuses as if I am the one that did something wrong. All I ask for is my money back I was double debited I want my money back but it's excuses and no access to humans.

I have never ever been through anything like this in my life and as a disabled person they should be ashamed of themselves. I don't have $1600 to play with I need my money back. They are already billing me for next month and have not returned my money. If I owed them money it would be a different story. They took 1646 from me and I want my money back. I looked through my account and saw my retainer is not corrected so that had me upset. Regus is supposed to support small businesses I am sure that's their bread and butter. I feel like I've been robbed and when I speak up about it every single day I feel bullied. I just want my money back I am suffering without my money, why do I have to fight for it?

After speaking with several sales associates, I signed up for shared office space during tax season. When I reached out on day one how to get a key fob I found out that they had set standard hours that were not the hours I had asked for. I immediately tried to cancel my account as this would not work for me. That was in February and I have been reaching out to them and emailing them and it is now June. I get charged every month even though I've never used their service, they will not honor a cancellation and they do not have a way to call or email their billing department directly.

I left them a terrible review and they reached out within 2 days. I retracted my review. They offered to cancel my service. Give me billing credit which does me zero good as tax season is over. When I tried to respond back to them the email comes back as no reply. And today I received another bill. Run do not use this company. Give WeWorks a try. They were awesome!

Buyers, beware of Regus. I was a customer of theirs for several years at their Lake Norman location in Cornelius, NC. They provided mail services for our company until on April 1,2024 they sent an invoice for mail services for the new month where the cost went up from approximately $65/ month to approximately $105/month. This was done with NO NOTICE! When I promptly gave my notice of ending our agreement i in 30 days, I discovered that they were charging me to pay another month beyond the 39 days and refused to offer any refund. BEWARE OF DOING BUSINESS WITH REGUS! The local staff are GREAT, but the corporate company is not. - Randy Wall, manager BBC Consulting

The local receptionists are nice. But Regus is run by software, and it has been impossible to get a decisionmaker on the phone, or even reach one by email. The software has been aggressive when raising rent, often proposing about a 40% increase upon renewal.

Internet and telephone has been out routinely for DAYS now despite the best efforts of the local staff. This has been occurring now for several weeks with no resolution by Regus. I can't even reach another Regus employee beyond the local staff to complain or discuss resolution of the cause.

Regus takes your money gladly, misleads you into a membership, and has the worst communication I have ever had with any business. I have never once used their facility and they continue to charge me every month. Last time I checked, when a business takes your money but does not provide a service or a product it is thievery. I cannot believe they are still in business with their manipulative tactics.