Regus

I leased a small office at Regus mid December 2019 for the rate of $520.00/ month. The move in cost was the prorated amount for December or approximately $269.00, plus payment for the next month of January or 808.29, and one month's deposit or retainer of $520 for a total up front cost of $1366. 84.

This was quite a number just to move in to a $520.00 office space (10ft x 12ft)

But wait, there's more!

Just 3 weeks later, (remember I have already paid for a month and half) I received another invoice for $1095. 35 for February's rent, kitchen amenities for Dec. And ANOTHER $520 RETAINER.

So here I am, I rented an office space for $520/mo and in three weeks time I am billed for $2,462.19.

After multiple requests for clarification, someone finally told me that since I was month to month instead of a long term lease that they required the second month's deposit. This was not brought to my attention when I signed up.

Meanwhile, I had a virtual office in another Regus location where I was being charged roughly $65.00/mo and when I signed up for the physical office I was told that the virtual office contract would be automatically terminated... it wasn't and they continued to charge my credit card for 3 months, even after multiple requests from me to get this situation resolved.

At this point, my frustration drove me to cancel and I was informed that not only will I have to pay in full for next month (no prorating) but that I will be charged $200-$300 dollars for "Cleaning etc" just for moving out.

Transparency and customer service are non existent in this company from my point of view, and just the fact that this website exists lends credence to my assumptions.

So I've been waiting for my retainer fee now that the lease agreement has been updated as this has been a back and forth game since May 2021 that they were trying to keep charging me for an office that I moved out of. I requested my retainer fee back on July 24th and moved out July 31st. Now they say it takes 30 days to process (which no one understands that being that it only took like 2 weeks for them to take money out of my account without my knowledge). After their staff stated that they would take the fee out of my retainer fee. They also added a late fee to that. The fee was for a little over $267 and the late fee was about $39 and they took that out my account on Saturday(yesterday) but they could never talk to me about when I'll get my money. It's always oh it will be another 24-48hr for us to review your account. It's been about 3-4 24-48hrs and little miss Sandra that sends those copy and paste messages hardly responds to your emails. She did the first time and then after that nothing. Don't say if there's any issues just to reach out if you really don't mean that. This situation has been sooooooo stressful. In these times that we are in; no one has time for this blood sucking company to be playing with their money and definitely not their time. I'm about to assume that they would like for us to get so stressed out that we will get tired and forget about it so they could just keep them money. I'm sure people have definitely done so. However, the same way they wanted their money and took it. I want my money as well. Even though it's such an over charge for that closet of an office space that I had that I didn't even have anything in that office to be fixed worth $267. Maybe like 3 small areas to add a little touch up paint and that's it because I was sure not to add holes or anything in their walls and I didn't add much in there because it wasn't much space to do that with. They really are a whole disaster!

I started service with Regus in Silver Spring, MD. It was a nice building in a nice neighborhood. I pay for their service by monthly bank deductions. Bottom line, they overcharged me from day one, so there were 28 months of being overcharged. I really just figured this out. How I figured it out was by realizing they also debited out account twice, on April 13 of 2022 they debited $532.31 and again on July 8 of 2022 they debited another $705.64, for NO REASON. They somehow thought I had "mail forwarding" service and so they went back and just debited our account back to the beginning for this service. This is the same service that they were overbilling us for $20 for 28 months and debiting our account for the monthly bill and the overcharge every month. In total they had STOLEN (and I mean that literally because they won't even acknowledge it) $1777. Thats correct, One THOUSAND, seven HUNDRED, and seventy seven dollars. Now first, they want to "credit your account." NO, put the money back in our bank account. We have been fighting this for months and have only been refunded $561. BEWARE- THEIR CUSTOMER SERVICE IS IN ANOTHER COUNTRY. YOU CAN ONLY SEND EMAILS AND OPEN SERVICE TICKETS. THEY WILL NOT CALL YOU BACK FOR ANY REASON AND ONLY SEND EMAILS AT 4:00AM OUR TIME. I did find a number for their corporate office in TX *******100) but good luck getting someone there. I will get them, it's what I do for a living. I am seriously considering a class action so if anyone else if having problems with them, please notify us. *******@Proclaims.info. The latest emails says they cannot give credits for disputing charges before a certain date. We aren't disputing any charges, we are disputing taking money from our account erroneously. At this point, I am only going through this process to gather info for our banks fraud department and the upcoming action. In honesty, I should have checked reviews first. You have to wonder when a company has only 1 star and the reviews to prove it. Stay Away and save yourself headaches. Don't know how they will stay in business like this.

Do not hire your office space from Regus- worst customer service
Millions of UNHAPPY consumer
Overall rating a big 0

Un SAV incompétent à un point qui dépasse votre imagination.
Des prélèvements en trop du fait d'erreurs de leur logiciel de facturation, un SAV qui ferme le ticket d'aide à chaque fois qu'il répond 1 fois (une trentaine de ticket ouvert pour obtenir les remboursements).
Ils font tout pour qu'il n'y ait absolument aucun suivi du ticket.
(rebelotte aujourd'hui 01/02/2024, encore prélevé en trop car une erreur du fait de leur carence.)
Déplorable.

Third class service.
Why we take such service instead of own setup, for peace of mind, but this bull$#*! useless support is unable to restore internet for 2 days. I just want to leave this $#*! place but their agreement has no exit, My advice to everyone is Stay away of Regus.