Here’s what consumers have asked with answers from Regus staff and previous consumers.
It is a scam. A legit company has a cancellation and refund policy that makes sense, a customer service team that responds and is able to resolve issues and, most importantly, does not mess up their billing and collections that hurt their clients.
You can call, but they don't know what's going on and have little to no authority to fix the issue.
Do not do business with this company. There is a whole thread miles long about how they steal from their clients. https://www.sitejabber.com/reviews/regus.com
Do not do business with this company. They are real scum bags. Read this thread and my post on what to do to defend yourself https://www.sitejabber.com/reviews/regus.com
They are based in UK. Their owner lives in Monaco to avoid UK tax. He must be paying the royalty a share and another to all political and legal crooks. Mobster tech companies from UK are much worse than Russian and Chinese crooks.
If you are looking for virtual office, try earthclassmail. They are simple and efficient. More importantly, they don't have fine print contracts.