Regus

I signed up for a month of rental to telework. The contact was very helpful during procurement process. During this process I asked specifically if there were additional fees or charges upon cancellation of the lease. The sales staff said that there was not. When i got hit for a ~250 dollar cleaning/facilities fee. I reached out to this sales staff member for 3 weeks asking for assistance and I got no reply. Yesterday the fee was charged on my credit card. Additional grievances but to a much lesser degree are promised complimentary coffee and 70/70 internet service neither of which has panned out.

Regus offers flexible, high-quality and relatively inexpensive office space. I highly recommend Regus for your professional work. The offices are comfortable, The office staff are accommodating, always reaching out to help us out. I have had no regrets having my office here and am committed to staying with them.

Patricia, the center manager at Regus Hidden River location in Tampa Florida has been the most helpful person I have ever dealt with in this company. I have worked on two different continents in large cities and she is the most positive and helpful person I have encountered. She is a star and I wanted to highlight this because whilst I am the first person to point out my discontent with a situation, I think it is equally to point out when someone does a good job. She exceeds my expectations on a daily basis.
Thank you for providing someone who you can be proud of.

I have an office on yonge street in Toronto and paid first and last now have to pay more money. And the front doors are locked at 3.30pm. All my packages are sent back. Business has failed before it starts. And now can't have a microwave in the office due to the building management. This was not told to me by the first guy in management. Poor Management. Want to cut my losses as they want more money. Just like an apartment you pay first and last not 4 months in advance. Was to be $644 now it's over $790 something is wrong.
My opinion wish i never came to toronto. Today now the 15th and just saw the management took out money from my Credit Card without my OK. This is called Fraud now.

I am a CPA and have been in business for over 25 years. Regus has THE worst customer service, billing and payment application I have ever seen. We made an electronic payment in July of 2021 that was never applied and we have been charged late charges since. I have called customer service, sent number emails and gone through our legal team to try to resolve, but Regus has not resolved the situation. I reached out to the manager of the building we occupy and was told someone from Customer Service would respond... crickets. I'm beyond frustrated and would not recommend Regus to anyone.

Buyers, beware of Regus. I was a customer of theirs for several years at their Lake Norman location in Cornelius, NC. They provided mail services for our company until on April 1,2024 they sent an invoice for mail services for the new month where the cost went up from approximately $65/ month to approximately $105/month. This was done with NO NOTICE! When I promptly gave my notice of ending our agreement i in 30 days, I discovered that they were charging me to pay another month beyond the 39 days and refused to offer any refund. BEWARE OF DOING BUSINESS WITH REGUS! The local staff are GREAT, but the corporate company is not. - Randy Wall, manager BBC Consulting

Due to unforeseen circumstances, I had to cancel a reservation. Although the cancellation was done with 24+ hours notice, I was charged for the space (per Regus policy). I asked for a refund or even a credit toward a future reservation, as I will be booking a lot of office space in the same area, but no interest from Regus. They would rather take my $400 now, versus $2,500+ over the next few weeks. I just need someone to partner with; these folks are not interested. Moving to a different provider for the rest of my reservations.

Full of empty promises, false information, agressive customer "service". If you bring up anything negative, they attack you and make working impossible. Really like bullying kids at school. Avoid them at least in Belgium.

Go anywhere but here. Worst company I've ever dealt with. Filed fraud with our CC because they didn't hold up their part of the deal. Got a call today saying I am month behind on an invoice with them. We filed fraud, cancelled the account obviously, how do we owe anything...RUN!

Can't identify the account...LMFAO. You guys are a joke. Anyone want to file a class action lawsuit against this company let me know

Words can't express how disappointed I am with being treated like absolute crap by Regus. I can now see how they left the door wide open for WeWork to come into their market (word of warning to any other companies looking to treat their clients badly). I haven't spoken to one former or current Regus customer who was happy. In fact it was the only positive experience whilst using Regus to bond with fellow users over how terribly we were being treated. Bills coming out of nowhere and then completely ignored when you try to query. It's a terrible service. The reception team added additional accounts to my bill, without my consent. I'm assuming this was to try and hit a sales target. They also bribed me with a free meeting room for a day to get a high review. Their culture is completely toxic. I'm can't stress enough to people to avoid at all costs!

They auto renew your contracts without your permission. When u disagree (of course 99% of ppl would) they threaten u with lawyer and debt collection. Ive been their customers for the past 3 years, paid everything in full. Not only they refuse to return my deposits they also threaten me with lawsuit

This place are the worst of the worst. Expensive, have no integrity, and they use contracts to legally scam you by adding all kinds of unreasonable price and demands hid behind small print. Do not use this scam company at all costs

Note: soon, regus rep will reply to this post with template answer, try to go off topic and tell lies. Dont believe them they are massive frauds. Otherwise why would so many victims protest about this company? This company is a massive scam

Facility was nice but expensive at over $10 per foot per month. Center management was excellent and tenant-centric. Regus policies are pathetic. Charges for land lines when only using a cell phone. Exit fees - I placed 12 pin-sized holes to hang professional certificate, diplomas and some art. It cost $459 to "repair" that which is simply price-gouging since they have the tenant captive. I notified them on 3/4/2023 that I would vacate on 4/30/2023 and requested my retainer balance at that time. It is now 5/31/2023 and no return of the retainer. You can Zelle money to people immediately or ACH in one day. Regus is disreputable but in my case is the only game in town.

Regus headquarters (Helpdesk); Regus Seattle Smith Tower, and many more centers are a total scam so please be aware. Do not lease office space from these terrible people. There are many other options out there. Regus has consistently been unprofessional and non-existent in several issues I've had with them the past year and in the past with other centers. My worse experience was with Seattle Smith Tower. You'd never have imagined a business could have been this disorganized, petty and non responsive to customer service or needs. I notice through my email tracking system that they (Regus helpdesk) continually open my emails, some multiple times, without ever responding. I have issues I'm trying to resolve with 2 different offices and they continue to not help. They only care about their sales process of hitting quotas in signing new clients to office space.

Awful - suggest avoiding at all costs!

The office spaces are small but provide a service. The walls are thin and you can hear people in adjoining offices clearly, this distracts and could cause issues with confidentiality agreements depending on the nature of business. Staff are pleasant but completely ineffective if issues arise and simply lie to you in the hope you will go away!

I moved the business out of these offices in January for the above reasons (giving notice at the end of December as per our contract). It is now the end of March and we are still owed over £400. I have been given multiple excuses and promises, all broken. I am having to take legal action against them to get the money back. PLEASE AVOID!

You simply cannot trust them. Their policy seems to be to squeeze every bit of money from every client. In our case this included not honouring agreed terms that we have in writing. We sent lawyers letters, they just replied saying we won't change our stance. They didn't use solicitors never replied to questions, so we just walked out. They deserve to go bust, which has already happened with a chapter 11 filing in the USA. Their CEO has just been lambasted in the Times for trying to destroy businesses. Trustpilot shows that this year Regus UK has had 451 one star reviews that's 92% of all reviews in the last 12 months. Stay away from them.

Do not do business with this company! I signed up less than 30 days ago, and it's been nothing but problems, being charged hundreds of dollars in fees for no reason and when I tried cancelling I was told I'm locked in for two years! I have never experienced such horrible customer service! I've had virtual office spaces before and have never encountered one that couldn't be cancelled in a reasonable amount of time! They are thieves and scammers!