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I have an office on yonge street in Toronto and paid first and last now have to pay more money. And the front doors are locked at 3.30pm. All my packages are sent back. Business has failed before it starts. And now can't have a microwave in the office due to the building management. This was not told to me by the first guy in management. Poor Management. Want to cut my losses as they want more money. Just like an apartment you pay first and last not 4 months in advance. Was to be $644 now it's over $790 something is wrong.
My opinion wish i never came to toronto. Today now the 15th and just saw the management took out money from my Credit Card without my OK. This is called Fraud now.
Tip for consumers:
Staff are nice but wish i was told the truth from the start. Never received paper for renting the office.
Only signed for keys after.
Sir Robert Pere Noel R.'s review of Regus earned 2 Very Helpful votes
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Empty.
Internet and telephone has been out routinely for DAYS now despite the best efforts of the local...
Hi Robert,
I am sorry to hear of your dissatisfaction.
The centre does not close at 3:30pm; the main entrance is shut at 3:30pm but after this time there is a security guard available to let in guests and receive packages. All current customers are aware of this and it is explained to all new ones before an agreement is signed. I am sorry if you were unaware of it.
The local manager contacted you about the packages and has requested information regarding the delivery company who signed for the package, and any confirmations you received from the mail carrier. If you haven’t already done so, please do reply so he can investigate.
Microwaves are not permitted in this location for health and safety and smell reasons.
This is not a residential building and does not work as such. We invoice a month in advance and not “first and last”. You signed an agreement for $644.34 per month before tax which is $728.10 after tax. This is specified on your invoices.
You have been invoiced the retainer, the activation fee and the office from 1 August to 30 September (not “4 months in advance”).
The local manager has already been in touch and is happy to answer any further questions you have.
Kind regards,
Michelle Spire
Assistant Global Customer Service at Regus