Regus

I called today because I would like to cancel my agreement, the options were not clear, and I ended up speaking with someone from the sales department, who was really rude and disrespectful.

Be very careful of them. I was supposed to move in an office but due to the failing health of my mom, I couldnt. This was shared with them and the guy said okay. I was of the impression that it was all good. Until they sent me a bill of over 11 thousand dollars. I never stepped foot in the building, I never picked up keys, I never even saw the office. Yet they feel as if it is in their right to do that to hard working people just trying to get by day to day expenses.

This company issued an account suspension letter to me only 5 days after I opened my account and made a payment. I have since tried to contact a human being to have my account closed for good. It has been 11 straight days and counting. I'm already losing sleep over this petty company and over only $69.00 a month they charge me. However, ending the existence of such a bunch of losers is greater than me and is worth fighting for.

They bill 45 days before due date and charge late fees plus suspend accounts before payment is due even after payment is made prior to due date. Their support team speak like programmed robots.
*******@Regus: You may issue an invoice for the lease due on the December 1,2021 today for example and it will not be late until December 2,2021.
We paid the January 1,2021 lease on December 23,2020 and we were charged a late fee and our account suspended on January 11,2021 even though you received the payment on 23/12/2020.
Your support team were not helpful and talk like programmed robots repeating the same thing over and over. This will end up in court..

Regus has been a source of ongoing frustration due to unresolved issues, poor communication, and billing errors. Despite written confirmation that restoration fees would be waived, I was charged. Parking fees were suddenly billed in advance without prior notice, causing unnecessary confusion.

Repeated requests for updated invoices have been ignored, forcing me to rely on incorrect billing. My deposit has been withheld even after settling my balance, with no clear timeline for its return. Despite valid grounds for termination due to contract breaches, Regus refuses to cancel my agreement, continuing to charge me unfairly.

Customer service has been unresponsive, with promises of resolution consistently delayed. This experience has caused significant stress and financial inconvenience.

I strongly advise avoiding Regus if you value professionalism, transparency, and reliable service. Their handling of these issues has been deeply disappointing.

With Regus you get promises (broken), pressure to sign and pay quickly. Told to book days/times that in reality can be sold out from under you. You show up potentially with client, no where to meet only embarrassment. Regus grows on your dime, keeps you on hold 30 minutes if you call, refuses to escalate problems, everyone is "in a meeting," and there's no exec offices to reach out to. Sketchy, scam-like, abysmal customer service. Sales reps do not really listen or understand your business needs though they will tell you that they do. Regus charges anyway if you cancel monthgs out, even if you've not received services or started at your agreed upon month/day. Yet supposedly they are in high demand and that's why front desk people field numerous complaints about services they never received. Stay far away if you wish to grow your business in a respectable, solid way without chaos, disappointment and money lost.

Leased a co-woring space back in January. At first, they sell you the sky and all these promises. After one month we had enough. We did not get 24 hours access as mentioned. No conference rooms were available. We asked that due to this problems, that we initially was told "no problem" we decided to cancel. They gave us so much issues to reimburse our initial deposit. It tool 6 months and a conversation of us filling legal action to get our money back. This company should do a audit and review their staff and rules. Stop lying to prospective renters. Stay away. There are better options out there...

There seems to be so much confusion around their billing. I really don't understand and I have been with many other companies. Regus decides to do things very different and confusing compared to others. I've had lots of problems with overbilling, not receiving refunds, constantly having to verify my account. It's a real head ache.

You will REGRET paying rent and all the additional fees at any location with this company. They contract with buildings they have no control over. We had loud, and major construction for months that disturbed my business. The elevators were broken several times. The bathrooms started being used by other companies and weren't cleaned. They acquired a coffee machine that you have to pay additional fees on. Over all, you pay 100% and more hidden fees but their answer is "I can't answer that," or "we can't do anything about that." Less important is that my neighbor's business had employees that fought so hard in the hallway (in Burr Ridge, nevertheless), that on 2 occasions, my appointments were just ruined. When I shared my concerns, the notorious reply was: "can't do anything about that." Please, rent somewhere else. If I can help one person NOT choose Regus, this review was worth it.

This company hates its customers, and treats them with destain. You don't need enemies if you have Regus, they will threaten you "suspend services at the drop of a hat. I would not recommend thia company.

This company is probably the most dishonest i have seen...
Totally unprofessional and dishonest... did i say dishonest already?, they tried numerous times to grab money from my credit card without authorization and justification.
Money that i do not owe them... as a matter of fact they still have a full month retainer fee
That they owe me...
Good thing i had my credit card under surveillance and they were blocked from doing anything...
Anyway, shortly they will receive a formal notice and i will go of my way to tarnish their name...
A very sad company that should be out of business

I have been overbilled in error upwards of $3000 and cannot get responsiveness from the top levels. Still waiting... I have been asking for over a week to have this rectified and crickets from the help desk and every other avenue leads me back to dealing with my community in office team. The in-office Regus team is fantastic, however they are attached to the unresponsiveness and red tape of the people above them who might actually be able to do something if they cared to. It is a horrible robot system for customer service or having things rectified. I will never use Regus again.

Regus was great until around 2018. Prior to 2018, the local staff and corporate people were helpful, kind, efficient, and knowledgeable. After 2018, there seems to have been a lot of turnaround in local staff. Now, Regus is currently being run by people with neither the competence nor the ability to run a business. They routinely and consistently make errors in billing invoices, overcharge for items I have not purchased, and lose mail at times. I would not recommend Regus, but if you have no other option, be sure to micromanage everything they do, otherwise, your business will suffer, guaranteed.

We were quoted three different prices by two different people. Regus local staff created two accounts and were either completely unwilling or uninterested in fixing them. At one point we had paid five months ahead in rent but we kept receiving threatening emails that our account was post due. Local staff either could not or would not help resolve the issue. After two months of failed onboarding, we tried to cancel our contract and neither the local or national office would entertain the idea.

If you want a hassle-free virtual office, go somewhere else.

What company doesn't allow for some flexibility under the current COVID-19 situation? Regus is one of them. Our lease renewed automatically on Feb 28. When March came around and we decided to no longer continue with Regus as part of cutbacks, we were told that there is no early termination clauses. That we have no option but to pay basically for an entire full year. We were ready to pay some kind of termination fee, but they are not interested in such discussion. Greed management.

Regus website crashed upon checkout. I didn't receive an email confirmation and assumed the transaction failed. I signed up with another provider. Eventually I was charged by Regus. I immediately requested a refund but they denied responsibility and refused.

They took no responsibility of their website failure.
They charged me over $200 having provided ZERO services.
They simply pointed to their corporate policy for why they wouldn't issue me a refund.

Based on my experience, Regus is NOT a customer-focused company. If you're looking for support for your business, I suggest looking elsewhere.

Be careful with their sneaky contract before signing. Read the House rules. I got stuck with a two year contract because I didn't know they would increase the rent annually even with a long-term contract. What's the point for me to sign two years if the ren will increase anyway. The sales person doesn't tell you all these when they try to get you in. In addition, Make sure to notify them three months before the contract ends if you don't want to renewal. Otherwise you would be stucked with paying extra month. They nickel and dime you with everything you use, they sneakily includes tax on the monthly rent for using their "free" amenities. Worst rental company I ever had so far, live and learn!

I have a virtual office contract and am billed monthly at the same price noted in the contact. Almost every single month, they try and bill me more than the agreed upon rate, hoping I don't notice, and I have to spend time going back and forth getting this resolved. It's never a quick fix. If they don't resolve it before the billing due date, I am charged a late fee which I then have to spend more time back and forth waiting for them to credit my account for the late fee before I can pay the correct amount. All I want is to be billed correctly so I can pay on time. They can't seem to do this.

Their system is constantly screwing up.

After 6 years of very satisfying service I will never again do business with Regus or any IWG company. I always rent space February through April. This year I missed the deadline for ending my agreement by 10 hours. Regus refuses to help me correct the oversight. It insists on enforcing the contract to the letter.
I do not care about the extra $371.94 but l do care about the flagrant disrespect that Regus has for it's customers.

Regus / Now Spaces has caused my business to lose time and money. Do not sign up with Regus or Spaces if your business handles important mail that is difficult to replace when they will certainly lose it. The customer service is awful. The reception staff is unprofessional and rude. A class action should be filed by all the members of Mayfair Coconut Grove against Spaces / Regus for the gross misconduct and negligence in handling the mail after they shut down the 3390 Mary Street office in Coconut Grove with less than 1 week's notice to the members.