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Regus has been my primary office for the past 6 months. They plan to increase rent by 40% after a 6 month lease. They don't care about the customer/tenant - they want to fill their pockets by raising fees/percentages at will and without notice. I'd highly recommend to look elsewhere for temp or small office space as this company will reel you in with competitive pricing upfront and then 'Nickle-and-Dime' you throughout your entire experience.
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Topher S.'s review of Regus earned 10 Very Helpful votes
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Internet and telephone has been out routinely for DAYS now despite the best efforts of the local...
Hi Topher, thank you for taking the time to write and letting us know your concerns.
We take renewals very seriously and ensure that the process, which is very simple, is communicated to customers upfront.
Prior to any renewal, our customers receive courtesy email reminders. These emails include detailed information on prices, terms and the option of ending the agreement if you no longer require our services.
This was sent to the email address we have on file, which you can review and amend at any time by logging in to your account online (myregus.com).
We apologise if for any reason you didn’t receive these reminders. This could be due to your account details needing to be updated. Please log on to your online account and check that your phone number and email address are correct. It is also worth checking that our emails are not landing in your spam folder.
Once your agreement with us has been renewed, we’ll confirm it via email and still allow you to make amendments to your renewal term.
You can check these emails in the Account > Documents section of your online account.
If anything isn’t to your satisfaction, please contact your Community Manager within 1-2 business days, or myself at sandra.melody@regus.com to discuss further options.
Best regards,
Sandra Melody
Head of Customer Services