ReglazeMyGlasses

I sent in a pair of glasses months ago to be made as Varifocal Lenses, I was told I need an up to date prescription to get the lenses made which is fair, despite sending this in, no one called me for over two weeks. I then finally had one of the two pairs sent to me. I called again to chase it and was told the next pair would be sent within a week. When they finally came, I could not see through them properly. I called to chase this and spoke to Kate who said I had to send in a selfie, despite doing this, again no one has called me, this is now the 5th time I have called them. After speaking to Kate again I told her it is not on that I have to keep chasing them for a bad job they did when they were so quick to take payment, her response was to laugh at me which I found rude and insulting. Months later and I have paid £145 for glasses I cannot see out of, go elsewhere if you can is my honest review unless you like chasing people, then this company is for you!

Thought this would be genuine offer if recommended by MoneySavingExpert. Awful service.No response after a week - had to chase them up then the surprise of the invoice - price quoted way above price list, together with threat that you may not receive your frames back unless you pay the £4 supplement for recorded delivery which had been stated as free return postage and, still waiting for return of my frames. ReglazeMyglasses have really let me down. I really didnt expect this from the best consumer site on the internet IN THE WORLD! Very disappointed and deceived. I normally would have my glasses back glazed with free postage by now from Ciliary Blue who are not price inflating conmen. Sorry MSE this is a big fail and a very real come-on scam. Wasted a lot of my time and effort and reglazeMyglasses have taken the consumer to be a gullible fool. Steer clear of this bogus offer. I would be really curious to know how many people have been convinced into paying more than they intended.

I recently ordered a new pair of lenses for my eyeglasses. I ordered a thinner version than my current pair. When the eyeglasses arrived they were much thicker than my current pair. In addition, the actual price was much higher than the original quote (this was after they had my eyeglasses) and included tricky items like paying an exorbitant fee for postage, an exorbitant fee for cleaning and a tricky scratchproof package that you must purchase in order to get a thin lens upgrade. As mentioned above, adding the injury to insult was that the lenses were thicker in the end and I paid almost the same price as when I bought the frame and lenses from new.

I decided to use Reglaze My Glasses as I purchased some frames online and my local optician was proving quite expensive re: providing lenses, particularly Eyezen lenses. I researched various companies but went with this one due to their consistently good reviews and the option to purchase Eyezen lenses at a more reasonable price. I noted they also offered their own Eyezen equivalent called 'Smart View' which after careful consideration I decided to purchase and l am very pleased! I use digital devices for approx. 5 hours or more a day and I've noticed my eyes feel less fatigued with these lenses; its been an excellent purchase for my eyes and my pocket! I will definitely use this company for any lenses I require in the future and I highly recommend their efficient, cost effective, professional service.

I was fed up with paying a shed load of cash to high street big name opticians for my varifocals... So I decided to try ReglazeMyGlasses.
My quote for new lenses and a frame MOT was excellent, and with Black Friday discount was a no brainer.
E mails back and forth were very promptly replied to, and I give customer service 5 stars.
This team of people really care that you are happy and get a top job. I mailed a selfie to them for extra measurements that were needed. All very painless.
I hunted and found a lightly used pair of Ray-ban club round, on EBAY for £35. They arrived in great condition, so with fingers crossed I sent them off in the neat cardboard pack sent to me by ReglazeMyGlasses.
I very quickly received a polite email telling me that they had arrived and were being dealt with. A few days later, not a long wait at all, another email arrived to advise me thanks for my custom, and that my glasses were on the way to me via a well known carrier.
Arriving promptly, I opened the well packed package with trepidation... and a couple of sweets that had been included fell out! Merry Christmas! That was a good start that got better.
The glasses were spotless, and crystal clear. Everything better than bang on. I was really pleased. Upgraded lenses, extra discount, and good honest quality service. You cannot ask for more than that.
So, as an all round experience ReglazeMyGlasses gets my vote, and I will definitely give them repeat business with my next reglaze. NIGEL FROM NORWICH NORFOLK

2nd time I've had my glasses re-glazed by Lensology and Once again outstanding customer service no matter how many times I telephoned the Lensology team, asked questions etc etc
They were again outstanding, polite and very efficient with their customer service!

I am very pleased again with Lensology and I would recommend them to everybody who wants their glasses reglazed!

Their prices are cost effective and very affordable and they cater for every bodies needs whatever it may be!
Once again I repeat their customer service team are outstanding

I will never deviate and will continue use their service

Amar Majid HND BEng (Hons) GMICE

Sent off glasses for quote 7 weeks ago, requesting no extras only basic single vision lenses, received a quote with extras. Contacted via email and phone to request they return my glasses as I could get cheaper locally. Was informed the glasses would be returned that day. Since then I have telephoned on 4 occasions as they have not been returned, on each occasion I have been told they will returned immediately. Also have emailed on 4 occasions, have been told they will be posted back to me.

I have now telephoned yet again as they have not been returned and asked to speak to a manager, as the person named Louie who I have dealt with on each occasion clearly is unable to help. He informed that I would receive a call back from a manager later in the day,. NO CALL.

Clearly this firm is one to be avoided. And I too contacted them upon recommendation from MSE website.so was very disappointed with my experience.

I continue to try to get the return of glasses and will be contacting Consumer direct...

After being stung by a high Street retailer for new glasses after being told they couldn't reglaze my specs I decided to give ReglazeMyGlasses a go. 2 days after submitting interest on the site a package with a box arrived to send my glasses to them Freepost, clear instructions on how to send and requirements eg prescription name etc again a couple of days later a detailed quote sent and within 48 hours and at a fraction of the cost of the high Street retailer my specs are back with me cleaned, new nose pads and lenses with 12 months guarantee on scratch coating. Highly recommend and will definitely will be using again when I need to change lenses. DONT GO ANYWHERE ELSE!