ReglazeMyGlasses

I found 're glaze my glasses on line, and thought their prices were very good, I could afford to have both pairs done one set with driving lenses which are brilliant and another pair for normal use come with anti glare nonscratch lenses as standard, very friendly helpful team who message at every step and very speedy turn around I received both sets within 5 days in fact I think I got them in 3 days! Fantastic! And will use again when required

Over the years I have had quite a few pairs of glasses reglazed, mainly readers - they just reglazed my hexagonal pair from 1972 with light pink lenses and strong prescription. They look like new (small charge for new nose pads etc) & now literally looking at life through rose tinted glasses! They make it so easy & there's always a human to answer queries.

My glasses have just arrived today and honestly I couldn't be happier, top job! My frames were glazed and then sent out on the same day that they arrived. I'm super impressed with how quickly and efficiently that you have dealt with my order. Also I really appreciate the care that you take keeping me updated at all times during the process. Faultless service, good value and would recommend to anyone.

Thanks to all the team for a brilliant service.

Brilliant company. What they claim on site to deliver in cost, timing as well as quality is exactly what you get. If your existing frames are still good enough in quality to have re-glazed then this is the ONLY way to go. It was over 50% cheaper for me than for exactly the same requirement from Specsavers. The time frame for the work by both was exactly the same.

Excellent service. Fast responses and great advice. Easy process and guided all the way would highly recommend and completely happy with both pairs of glasses couldn't ask for more

Using Reglaze my Glasses means I can have loads of pairs of glasses! I buy frames in the sales, usually unusual sunglasses and have them reglazed.

I've lost count of the times people ask to try my glasses on. Everyone always wants to know where I get them from.

Its quick, its easy and they always do such a great job.

Love it!

Reglaze of spare sunglasses to a new prescription. Easy communication via email, and received returned spectacles within 2 weeks of posting. Very good quality reglaze.

I forwarded my prescription and was contacted by a lady named "Kate" who gave me her recommendation of which lenses would best suit my requirements. I contacted "Kate" again and asked if it would be worth spending extra money on thinner lenses? Her reply was not to spend the additional money as in her opinion the lenses she had advised would be suitable. Very good honest advice, the lenses were perfect for my requirements.

I was told that it would take 10 days to reglaze my glasses and sure enough, it did. I found the service professional, transparent and excellent value for money. I changed my mind about the sort of lenses I wanted but this was no problem and they went ahead and accommodated the changes. And to top it all, they included two chocolates in the return package! I would certainly recommend.

I sent a pair of designer glasses to be reglazed and another pair for them to use for the prescription. The glasses were not sent within 14 days as promised, but after I contacted them I received a delivery date after a total of three weeks. I waited in for the delivery between 11-12am on the Monday, but received an email saying the glasses had been delivered to my neighbour in the flat next to mine at 11.31am. No one pressed my doorbell and the flat next to mine is empty. The glasses had obviously been delivered to the wrong address. I contacted Lensology and Neil contact DPD, the courier. He told me they had not been very helpful and he seemed flustered and unable to deal with the situation, saying he would do his best but could not promise anything as the delivery driver was absolutely insisting that he had delivered the package - worth nearly £500 - to the correct address. Neil promised to follow up my complaint but seemed at the mercy of the courier - I presume DPD does not offer a free delivery service and therefore Lensology should be able to get on the phone and sort it out satisfactorily. I phoned Lensology again when I did not hear back and encountered flustered and unhelpful responses and it seemed no one was going to do anything about my missing glasses and repeated the driver's story that he had delivered the glasses to my neighbour. After Neil had promised to phone me with another update, I called again and it was clear that the female staff member I spoke to considered me to be the problem, not my missing glasses. Neil was not at his desk, despite having promised to call me that morning (Thursday) with an update, which he had not done. I called DPD myself that afternoon and spoke to Dominic. He revealed that the enquiry into the signature on the delivery note had been closed that morning, as the depot was insisting that the driver had delivered the glasses to the correct address. The closure of the case by DPD was information Lensology would have received that morning and yet no one phoned me as they had promised. However, Dominic believed my version of events and contacted the depot, where he found an employee who noticed an error on the delivery records and promised he would do his best to help re-open the case, as it was clear the glasses had not been delivered to a neighbour, but to an address much farther down the road, according to driver GPS records. After I put the phone down, I checked my email and found Neil had sent me an email repeating everything I had discovered, as if he had discovered it himself. The package had been delivered to an address 13 doors away from my home and the delivery driver was now claiming he had handed the parcel to a builder on site who had "immediately" put it through my door. This was obviously not correct as the glasses were not at my address. I went to the address where Dominic suspected the glasses were and contacted the flat which supposedly had received my glasses in error: they had received a parcel themselves that day, but not mine. The GPS at the depot showed the driver had only stopped outside this address and not mine, so the glasses had to be there, somewhere else, or possibly were still at the depot. There was no builder on site when I visited, there was no response from the flat number corresponding to mine - and there were no letterboxes in the individual flats there, as they had lockers in the lobby, not letterboxes. The case was re-opened by DPD - and I queried how the driver had managed to get in contact with the alleged builder on site to discover he had taken my parcel and posted it through letterbox immediately after he handed it over to him, as this was new and convenient information Neil had advised me of in his email - unless the driver knew the builder, or had his mobile phone number, or had returned and spoken to him, or was telepathic, or had not offered this information on the Monday for some reason. Presumably the alleged builder signed the delivery sheet on Monday and that was that. But Lensology and DPD have failed repeatedly to answer this question and it is not deemed essential by Lensology to find out where my glasses were, only that they had been located and delivered. I had been told by Dominic at DPD that retrieving my glasses would be the decision of the driver who had mis-delivered them - on the Thursday he was apparently already on his way back to the depot, so it would have to be on the Friday this happened, if it happened at all. I heard nothing until Friday night, when I received an SMS saying my glasses would be delivered on Monday, one week late. Despite repeatedly asking were the glasses were found and who retrieved them, Lensology repeatedly tells me they consider this unimportant and the mistake occurred as the result of an "incompetent" driver. DPD has not responded to my queries or complaints. Everyone seems to be avoiding revealing exactly what happened to my glasses, including why they were handed over to a builder in a block of flats 13 doors away from where I live. These are expensive and necessary medical items and neither Lensology nor DPD seems to take this on board. The fact the parcel was worth nearly £500 also seemed to be of no significance, either. Neil eventually refunded me £20 while I waited for the case to be resolved. My glasses arrived on the Monday in a box containing four Celebration chocolates, which apparently Lensology sends to all its customers. I wasn't celebrating, however. I complained to Neil and asked again where the glasses had been found, but again he declined to respond, saying they did not consider it relevant and he hoped we would be able to move on from the matter. I do consider it relevant, however, because if I had not phoned DPD myself, neither Neil, nor his colleagues, nor his client manager at DPD seemed to care where my glasses were - and were quite happy to close the case on the word of a driver who had clearly not delivered the glasses to me and did not have my signature on the delivery form. Neil had promised on the Monday that if the glasses were not found I would "not be left in the lurch", but there was no plan of action suggested. Everything was just glossed over. They really couldn't care less - and the staff who answer the phones have an immature approach and do not appear willing to take on any customer service duties that involve problem solving, preferring to treat you as if you are the problem and trying to get you off the line as quickly as possible. They crumble under close questioning, I find, and become defensive - and DPD customer services actually has a pre-recorded message from the CEO asking customers to be nice to their operators, just in case you decide to phone and are at the end of your tether. I am reporting Lensology and DPD to Trading Standards - and possibly the Advertising Standards Authority, given the plaudits they award themselves in their marketing. The glasses were supposed to have a grey gradient (level 2), anti-reflection and anti-glare, as my existing glasses did. They are hopeless in strong sunlight and the lenses feel thin and fragile. I went back to my optician who will reglaze for £178 - Lensology charged me £81 for reglazing one pair. Frankly, the saving was not worth it as I nearly lost two pairs of frames - including one with a prescription lens in - worth £200 each. Lensology recently had a change of name - if you read the pattern of reviews over time on this thread, it becomes clear that things with the former incarnation Reglaze My Glasses had not been going well for a while. There are some word perfect reviews and maybe some people have had a happy outcome, but when it goes wrong, it goes badly wrong - and unless you have the tenacity to take them on, you will, I suspect, be left high and dry, as some previous customers seem to have found. Any company which provides or delivers medical appliances, which prescription glasses are, needs to ensure the service they offer is up to the job at every level. I could not recommend with company on the evidence of this experience. I threw the chocolates away it's just a pointless gesture really, when all you want is your glasses. I resent giving them one star, actually, but sitejabber demands it as a minimum.

Great service & Great price!

I purchased some new glasses and wanted a supplier who could fit thin, light lenses at a decent price.

Having read the reviews, I was expecting the service to be good, but I have been thoroughly impressed! I've been dealing with Neil and he is a real credit to the company. I had an issue with one of the lenses (not their fault), and Neil responded quickly and went into detail why the issue occured, and what they would do to resolve it.

Their communication has been nothing short of outstanding and if their lenses are anywhere near as good as their service, I'll be happy for years to come!

This company treats 'some' customers inhumanely.
They have made my life a living hell for the past 3 months. I need my glasses for everyday use and cannot afford a replacement. Due to what they have done i have been having constant headaches from struggling to see.
1st) they posted by glasses to the wrong place. Then after 2 months of time wasting they agree to replace my glasses. It takes another few weeks before the replacement is ready.
2nd) After what is now a 3 month delay they send my glasses by 3rd class post! This was made worse by the fact that i am away from the UK and warned them that the local postal service is terrible and that the glasses would most likely go missing if they don't send it by courier. It has been 3 weeks since my glasses was 'sent'. It hasn't gotten to me and they continue to ignore my emails.
I would advice you to avoid dealing with these deeply unfair people.

Used this company upon the recommendation of a friend, so glad I did as I saved myself a fortune!

Brilliant Stuff

I got glasses from them in January and they have gone back twice to be rectified emails and phone calls with Louie and Neil loads of promises when they do get around to replying to you but most of the time they just ignore you nearly 4 months now and they still have my glasses which Louie promised would be with me a week ago but their promises are just fob offs

Fast Service, 7 day turn-around with my payment being the delaying factor. Wonderful Telephone conversation with Kate at ReglazeMyGlasses, felt like chatting with a friend about glasses, rather than sales/support staff. Very Happy with the pairs that have been "serviced", have already sent more in for updating.

I was very pleased with the process and the price. I would definitely use again. My glasses were returned very quickly.

I sent 3 pairs to this company, 1 very expensive Mont Blanc, I Gant and 1 for pupil distance. After learning the order was returned to an old address and waiting an extra week, I, ve just received 1 pair back. Phone number is being answered with an auto message advising their busy. A total mess! I wouldn't recommend at all. There are other opticians out there doing the same job.

They are so good I'd sent a pair of chanel frames that needed my prescription lens going in and lens size adjustment made smaller. They did not charge extra for the adjustments and for the best lens and loads of extras £36 all in and with recorded delivery they are so good I recommend you will not be disappointed and what a quick turnaround 24hrs and glasses back and done I'm such a happy customer

I ordered two pairs of my glasses to be re~ glazed, The customer service & communication was second to none. Free box sent to me & when I received them back sweeties in side & my lovely new glasses. Very impressed will use you again.
Thank you Angie Sims

Glasses no good blurred vision long and short
Would like refund waste of £250
Tried to get in contact with you no reply

Very fast turnaround, excellent quality. So great to use old prescription frames for standard reading glasses that actually fit my head!

Wonderful prompt service. Excellent value for money and really enjoyed the sweeties in the glasses box! Have had 2 pairs reglazed and will be sending another 2 pairs. Total cost for 4 pairs is still way cheaper than one pair in a well known high st chemist! Have told everyone how great you are:-)

Sent prescription and my frames in May, by the end of June, after chasing on 6 occasions, finally received them back. Struggled with vision for 5 months but as it was a new prescription, thought that was the reason. Eventually had the lenses tested at Vision Express. Surprise, surprise, the lenses made are not the same as the prescription sent! Have now called reglazemyglasses on 4 occasions, have spoken to Louie who said that Kate will call me back. Still waiting... Apparently she will call once the auditors have left - sounds worrying doesn't it. I doubt I'll get a refund or the problem rectified but have written this review, just like the other dozen below, just to warn others to keep away and use another company. Note, reviews have been dreadful since 2016 and were great in 2013. Has there been a change of management? Incidentally, there are only 2 people working in the office, Louie and Kate so it's no wonder that nothing gets done. Buyer beware!