Jasmine H.

I sent in a pair of glasses months ago to be made as Varifocal Lenses, I was told I need an up to date prescription to get the lenses made which is fair, despite sending this in, no one called me for over two weeks. I then finally had one of the two pairs sent to me. I called again to chase it and was told the next pair would be sent within a week. When they finally came, I could not see through them properly. I called to chase this and spoke to Kate who said I had to send in a selfie, despite doing this, again no one has called me, this is now the 5th time I have called them. After speaking to Kate again I told her it is not on that I have to keep chasing them for a bad job they did when they were so quick to take payment, her response was to laugh at me which I found rude and insulting. Months later and I have paid £145 for glasses I cannot see out of, go elsewhere if you can is my honest review unless you like chasing people, then this company is for you!