Redbubble charged me for a product I never received, and are now giving me the runaround in getting a full refund for my order. Not the first time I've had issues. I'm having to take screenshots of my bank account in order for them to realize their mistake. I don't have an order number for my SECOND purchase (the one they charged me for... the one I never received... almost 300 dollars in product)
Account suspended even though all designs were my own and I believe that I broke no guidelines. Account may or may not be reviewed and my payments due will not be paid. So they keep your money and suspend your account without reason given or promise to review why the account was suspended. Keep clear as an artist, you will make them money and lose out yourself.
Ordered a printed tapestry. On arrival it was not printed properly, the image being cropped on one edge. Replacement sent, same problem. Second replacement, still the same problem. Then they admit that the can't actually make the item correctly. Astounding. Despite this the item is still advertised on their site.
Shan't bother using them again and have informed the the company using their services of their incompetence.
Hi there,
We're truly sorry for the inconvenience this caused. The quality of of our products is extremely important to us and we'll be reporting this to the right teams for further investigation.
If you have any other questions or concerns, please let us know.
Here is RedBubble's posted customer service availability:
"If you have questions about anything Redbubble - from where is your order, to exchanging your fresh threads, all the way to uploading an image as an artist, head on over to our Help Centre. This is where you'll find all the answers you need, you'll even be able to speak to one of our friendly support heroes!"
As a consumer, I most certainly do not find "all the answers you need." Even though your site advertises we can speak to an agent, there is no option to talk to a live person, only to e-mail a support request. Where are the "friendly support heroes" I can speak to now?
My daughter ordered 2 shirts from you for the first time and not really knowing what the sizes were like, ended up with1 that was a bit on the small side. Your customer service/exchange team was great - they were very helpful in the exchange process and suggested that we keep the shirt that was too small and sent us one of the right size at no cost! Very impressed with the customer interaction and looking forward to buying more clothing from you in the future! Thank you!
RedBubble is so easy to use and has soooo many options to choose from. When I needed a color change on a phone case, the designer changed it for me in less than 8 hours. My case looks Amazing, too! I will always order from RedBubble from now on!^_^
After receiving an incorrect size item, I expected a refund, instead received a credit. Nothing of interest, ended up using a portion of credit for a t-shirt ordered (every one can use a t-shirt to clean garage or?), after a LONG delay, I finally received the t-shirt. The print is poor, the material thin enough I think I could read the newspaper through it. Probably will use for a cleaning rag. I'll forego the bal. Of credit, there's nothing I would order. Quality of each item ordered was poor at best. Grossly overpriced for quality.
I have placed my first (and last) order to their site. Checkout, paid in full with credit card, they took my money immediately from my account. I got suspicios when I have seen no email coming with a summary of my order. Enter in My account section on their website, check the order and surprise: "Payment Failed". Really? They just took my 300 USD. Contacted their support which said that it was a technical issue and will be refunded after some days... Of course this will not happen. Just lost 300 USD...
Hi Catalina,
Thanks for the feedback about your Redbubble experience.
Very sorry to hear about this possible order issue! Our reps are online and ready to assist you using our Live Chat widget. Follow the link below so we can investigate the issue further:
http://rdbl.co/1yhhllS
Looking forward to sorting this out!
The quality is atrocious. I sent in a black and white image to be made into a sticker and it looks like there is color on the edges. Print quality bad. And why did they send my two little stickers separately? Weird company. I want a refund. I'm trying out stickermule. They seem to have better customer service.
I order from here all the time. Have had two minor issues with incorrect orders and both times support has issued refund or replacement with 24 hours with support response being within a couple of hours for the first response.
You get a human response too.
Awesome site with awesome peeps.
Ordered three T-Shirts from RedBubble. While the service is decently fast, the print quality is quite low, disappointing for the price. It looks somewhat worn when it is brand new. Will not buy here again, sadly.
Hi Daniel,
Thank you for bringing this to our attention! We'll have someone from our Customer Experience team touch base with you via email shortly to help straighten this out.
Looking forward to making things right!
They always are great about replacing items that just weren't up to par, but when they're stuff its good, it's really good! `Also very timely for responding to returns/exchange requests which saved my butt for a a gift I bought once!
Ordered an item for a birthday present. Package arrive 1 week later than scheduled by them. When it arrived instead of the art ordered there was a piece of cardboard. Customer service said they would send a new one free of charge. When asked about when I will get refunded they backtracked and said you either get the replacement or refund with no replacement. I asked for it to be overnighted and they said they could not. Total scam. Don't purchase anything.
Hi Eddie,
We're very sorry for the inconvenience caused here.
It looks like your order has been completely refunded on May 11th to make up for the trouble with your order.
Our apologies again and please let us know if there's anything else we can do to help.
They put up merchandise on their website, but refuses to sell them.
Saw an instagram ad about plain t-shirts, ordered three only to be told a few days later that my order was cancelled. The reason? They don't sell plain t-shirts. Why would you put them up on your website if you have no plans on selling them? Why can you guys not sell something that is as simple as plain t-shirts?
They didn't even offer me a refund at first, only store credit. After requesting a full refund, they said it might take up to one month! Normally it wouldn't take more than a week for a credit card refund. After they read my review on the other website, I was then told the original refund was never processed! Scam? I think so.
A refund has been made, but still, I wouldn't shop with them again.
Hi there,
Thank you for the feedback.
Redbubble is a marketplace where independent artists upload and sell their work to customers all over bringing more creativity into the world. All artists maintain ownership of any work that is uploaded. Because we do not sell plain garments, the work was flagged and your order could not process. Again, we’re very sorry for any inconvenience this caused. Rest assured your order has been completely refunded.
If you have any other questions, please let us know.
Yoyoyo
So as a young person, I'm constantly on the lookout for things that are genuinely unique and interesting: art for my wall, my shirts, my computer, etc...
This is the site to find awesome art and make it a part of your life.
When delivered, not everything looks exactly like when you're ordering (like a sticker might not be the same vibrant colors as the preview in purchase) but this is to be expected when you're buying personalized, not mass produced products.
Customer service is fantastic and quick and so is delivery.
Ordered a mug. It came broken in pieces. The packaging was horrible. They did manage to reply back to me quickly and the order went out quickly. I guess I don't understand why they wouldn't upgrade the shipping. I didn't ask for an upgrade because when I have ordered from other companies they always send it as fast as possible, especially when mentioned that it was a gift. Will not receive it for another 4 to 7 days. I do not expect it to come in any better shape unless it was packaged differently.
Hi Keri,
Thanks again for leaving your feedback.
We're so sorry to hear that mug arrived in pieces. While we can send a replacement your way as soon as possible, we cannot make any changes to the shipping method. We truly appreciate your input and we'll be sure this message gets passed along to the right teams.
If you have any other questions or comments, please let us know.
Refund was provided following this review. Will never deal with this company again._____________
Ordered a product and paid extra for express delivery. According to my account, the product has never been made or shipped. When I cancelled the order they will not provide a refund, only a voucher for future use. What use is a voucher for a company I never want to deal with again.
In retrospect, there would be nothing to stop them from posting items that don't exist and offering vouchers when they never arrive. Hopefully that's not the case.
I purchased a sweatshirt as a gift. The selection and print colors I had picked looked good in the picture, but when I received it, it was so dark, it's barely legible. I know that things are always a gamble online however it was rather expensive and now non returnable. I was just disappointed with the quality of the product.
Hi There,
Thank you for leaving us your feedback.
We're so sorry that sweatshirt didn't turn out quite how you had expected! Worry not, we're keen to make things right and one of our Customer Experience Reps will be in touch soon to sort out a swift solution for you.
If you have any other questions or comments, do let us know!
Warmest wishes,
Redbubble
The quality of the material was not as promised, and the image was off center, crooked, and mis colored. I was eventually given a voucher, but expected to pay taxes a second time. Charge the printer for the mistake, not the customer.
I also learned the 'reviews' on their website are hand picked to shine the company in good light. And they have reviews on Facebook turned off.
Hi Brian,
Thanks for providing your feedback.
We're very sorry those garments didn't turn out how you had expected. To make it up to you, someone from our team has sent through a refund for the full amount of the voucher issued.
Our apologies again for the inconvenience caused here. Please let us know if there's anything else we can help you with.
My order was delayed due to the holidays and possibly lost by the delivery company. I went to Redbubble on the online chat and told them my situation and they immediately (less than 5 minutes) understood and sent a replacement of the exact same product and it was delivered on time. Overall excellent product and very happy how Redbubble turned a possibly negative situation into a positive one.
Answer: They seem fake to me. I received such horrible service that its hard to believe this is the same Redbubble. Maybe they improved alot since OR maybe they are paying their own marketing people to post fake positive reviews. We will never know. I would say its not worth the risk. Go with another seller.
Answer: They're your typical plastic case. My sister has a case and it's lasted her s good year
Answer: Hi Julian, Thank you for asking about our sizing. Our dimensions are considered "slim fit", and are internationally based sizes. Thus, our sizing chart looks at the chest and front body range in both centimeters and inches. Here's a link to our sizing chart and feel free to reach out to our awesome support team if you have any other questions or concerns - http://rdbl.co/1tEmq7B. Thank you for your interest in Redbubble and we hope to see you on the site in the future!
Answer: Hi Judie, We're sorry to hear that! Please reach out to us through this link here: https://help.redbubble.com/hc/en-us/articles/203024315 We're looking forward to straightening this out for you!
Answer: Hi there, Thanks for writing in! If you follow the care instructions included with every t-shirt order, the design and your tee should look and feel brand new for years to come. Please let us know if you have any other questions!
Redbubble has a rating of 2.3 stars from 2,128 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Redbubble most frequently mention phone number, delivery date and credit card. Redbubble ranks 40th among Marketplace sites.
Hi Megan,
Thanks for providing your feedback.
So sorry about the inconvenience this might have caused. It looks like one of our Customer Experience Reps has gotten back in touch with you via email with more information regarding your order.
If you have any questions or comments, please let us know.
Warmest wishes,
Redbubble