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Ordered a mug. It came broken in pieces. The packaging was horrible. They did manage to reply back to me quickly and the order went out quickly. I guess I don't understand why they wouldn't upgrade the shipping. I didn't ask for an upgrade because when I have ordered from other companies they always send it as fast as possible, especially when mentioned that it was a gift. Will not receive it for another 4 to 7 days. I do not expect it to come in any better shape unless it was packaged differently.
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No real support for artists as account was closed without a detailed explanation. My designs are...
Hi Keri,
Thanks again for leaving your feedback.
We're so sorry to hear that mug arrived in pieces. While we can send a replacement your way as soon as possible, we cannot make any changes to the shipping method. We truly appreciate your input and we'll be sure this message gets passed along to the right teams.
If you have any other questions or comments, please let us know.