After having my account locked, content continuously removed, content STOLEN by other users, I will give you this little bit of advice. Stay the F away. If you respect your artwork and want to sell, find somewhere that doesn't have shady terms of service and continually harass new accounts. I will also be filing under BB.
We have been ordering from Redbubble for many years. Had been very happy. Have noticed that once they moved to America, the service for us in Australia has been getting worse and the quality also.
Very disappointed with the last order of $3000 worth of Tote bags. They are of a very different material to what we used to get. The canvass used to be strong and well sewn. These ones are badly sewn, the writing cut off in corners, the picture not clear and the stitching comes apart. The worst is that we sent 6 emails, tried to find a phone number, the one we found had an answer service, nobody called back. We found way of chatting to them still hoping to get a response and just robot replies. Very, very disappointed. Have got 2 big boxes and want to send them back and get the money back. Do not buy anything of them! This is really the worst customer service we can imaging.
Hi Katharina,
We're so sorry to hear those tote bags didn't work out.
We can confirm that someone from our team has refunded the order in the full amount to the original method of payment.
Our apologies again for the inconvenience and please let us know if there is anything else we can help you with.
Ordered a t-shirt in ££'s and wondered why t took so long to arrive. When it did, it was from the US and I got slapped with an £11.30 customs charge. Almost as much as the actual t-shirt I ordered. I admit I didn't read all the small print, but when you order in ££'s you assume it's coming from the UK. Can't review the quality of the t-shirt as I rejected it at the sorting office and am awaiting a full refund.
TOTAL SCAM. Avoid this site and avoid patronizing this company. Don't be surprised if your credit card is breached as a result. Hit my card, NEVER produced any merchandise, will not return e-mails. Sorry I ever used them in the first place. If I had to do it all over again...
Keep getting error messages associated with my address not being valid or whatnot (even though I LIVE there) and that it's not associated with my credit card. However, it is where I receive my statements, so this is obviously not true. Basically, got no help whatsoever from anyone in the help department when trying to place the order. I was just told repeatedly that it is my bank's fault. Obviously not the case. I was not even able to purchase anything. Super unhelpful.
Hi K. B.,
Thanks for the feedback.
We're very sorry to hear you're having some troubles placing your order. This may happen for a number of reasons including an incomplete or incorrect billing address. For more assistance, have a look at this article here for trouble shooting tips:
https://help.redbubble.com/hc/en-us/articles/201350829
If you're experiencing the same error or have any other difficulties with the checkout process, please don't hesitate to let us know so we can investigate further.
Warmest wishes,
Redbubble
Ordered a small throw pillow on 9/6, supposed to receive it 9/14. On 9/9, I received a shipping email and new arrival date of 9/16. Today, I still haven't received it and can no longer track it as it's not with UPS anymore as originally shipped. Trying to contact redbubble cust serv is a frustrating joke. Plus, I paid $10 for shipping! $10 for shipping and no item 10 days later!
Hi Jennifer,
Thank you for contacting Redbubble Support. We are so sorry to see that there was an issue with your order. Also, we see that you have contacted us via our help center. We would love to investigate this issue further and strongly suggest getting back in touch with agent Maryann.
We look forward to working with you on this order issue.
Overall a good site with a very friendly community, but an extremely frustrating process in trying to get paid. It takes many back-and-forth emails, proof of your sales (though it's right on THEIR site), and a lot of excuses before you actually receive payment.
I ordered a T-Shirt as a gift. Unfortunately it was too big and so I wrote redbubble and asked for an exchange. I received a very friendly reply immediately. Today, only 3 days later, I received the new T-Shirt! On top, I don't need to send the other one back! I'm very satisfied and thankful for your uncomplicated way with handling exchanges!
I have a delivery issue with this site too. The only way you can contact someone is through e-mail. I can get a response but I still have no idea where my shipment is. I understand that I didn't meet the Christmas deadline but I also told them in this day and age it does not take 10 days to receive a purchase. I am in the process of cancelling this order if the shipment status is not updated today. If the company does not have the staff to handle the magnitude of requests, it should state that purchases will be delayed. I will not order from them again. I ordered a custom toy for my daughter on Sunday 12/20 and it was still delivered by Tuesday 12/22 before Christmas. Custom Ink is a way better company
I've ordered so many times from RedBubble and everything I've ever gotten has always been good quality; shirts, sweatshirts, stickers, notebooks & especially their tough phone cases, I swear by their durability I've drop my phone quite often. Sometimes they're cute and send you a tiny colouring book and pencil crayons or a cool sticker too.
I order several items from Redbubble and was excited to see them arrive so I could decorate my dorm. This site has a lot of unique and interesting items that wow customers. I am disappointed in the deliver service though. I have 3 items that have still not been delivered and are 4 days late. Although, I am not happy about this the customer service on the site has been great. I emailed a lady about my problem and she was very personable and kind. Which is something I did not expect from any customer service program. But, to my amazement she told me what happened and if I had any further issues to contact her.
Well after ordering a tee shirt online it arrives within 4 days and looks great. One problem was it was way too small. So I contacted Redbubble and within 2 hours the issue was resolved and a new tee shirt was made. They said the old tee shirt could go to a friend or a charity. We will be donating it to Greyhound Adoptions W. A. who help many rescued Greyhounds get new homes. Many thanks Redbubble for such great service.
I was very excited about gifts I ordered. Never arrived. UPS blames Post Office. Post Office blames UPS. Redbubble does nothing. Won't send new order. Doesn't overnight. Complete wast of time. Better to go with proven entities who know how to ship.
Hi Mary,
Thanks for taking the time to share your feedback.
We're very sorry for the inconvenience this has caused. We can confirm that a refund was processed on December 17th for the trouble.
If there's anything else we can help you with, please let us know.
Warmest wishes,
Redbubble
I'm Italian, I ordered a "I survived the Red Wedding" T-shirt. The product corresponded to the description, it arrived in good conditions.
The only problem is the delay: it took 25 days to arrive, but on the Redbubble site it was specified that in certain countries (mine was between them) mail can undergo some "logistical delays that are outside of Redbubble's control".
Basically I'm satisfied of the service.
Bought a large scarf. Printing is bright and beautiful, fabric is ok (if a little. "slippery ", but that's my taste). The cut and hemming are very bad: scarf isn't even square, and the hemming is coarse and wavy. The whole gives a 40$ scarf the scalloped look of a 2$ dollar store piece. I'm disappointed.
I wrote to them by replying to my shipping confirmation email. They quickly replied back, offering a reprint, refund or voucher and asking for a picture, please. I photographed the scarf and chose a reprint, which I'm now waiting for. I'm happy with the service I've received.
Hi Marie,
Thanks for the feedback.
Very sorry to hear the scarf was un-evenly cut! Not to worry, someone from our team has responded to your request via email to offer further assistance.
If you still have questions or concerns, please let us know.
Warm regards,
Redbubble
I submitted my review for RedBubble last week and I still think it's as great now as it was then!
Awesome prices, incredible service, and too much fun stuff! I could easily spend all my money here. :)
Stickers not laminated. Like matt paper almost.
Some stickers looked like an inkjet low on ink. Requested replacements and still one had lines looking like low on ink. Even worse than the first one I thought was bad.
Need better staff checking quality before shipping
Hi Doug,
Thanks for the feedback.
We're so sorry about the poor quality stickers. When you have a moment, please direct message us your email address and order number. Once this information comes through, we can look into this a bit further.
Thanks again and looking forward to sorting this out!
I am glad that I bought my product in your web site. When pick the wrong size and requested a new one I was given to me with out any charge and with free delivery. This made me happy and makes me want to continue buying from redbubble.
Later Edit: They refunded me all the money spent on the site. It is really a shame the orders did not arrive tho. The half of the first order that reached me was really nice and pretty good quality.
Customer support is pretty receptive which is a big plus.
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Avoid if the shipping in your area has no tracking!
My story:
Order 1 - 4 cases, 2 of them arrived, 2 did not arrive at all
Order 2 - received a voucher as a refund for the 2 cases from order 1 and used it to buy other 3 cases (paid a little extra 7 euro) - this order also did not arrive at all
Order 3 - a replacement order for order 2 - also did not arrive at all
Contacted support and they issued a refund for the 7 euro from order 2 because I used the refund voucher from order 1 on order 2. Which is stupid because none of those orders reached me.
So, in the end I lost most of the money spent and waited 2 months for nothing.
I bought a few items in July and no parcels were delivered and we're at the end of October. After asking numerous times for the signed delivery notes, they have been silent. The only recommendation for prospective buyers is...STAY AWAY.
Overview
Redbubble has a rating of 2.3 stars from 2,128 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Redbubble most frequently mention phone number, delivery date and credit card. Redbubble ranks 42nd among Marketplace sites.
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Hi There,
Thank you for the feedback.
We take issues like this very seriously here at Redbubble. If you believe one of those users is violating your rights, please email our content team at dmca@redbubble.com. The content team will look into it and see if there is any additional information available.
Thank you again.
Warm regards,
Redbubble