RedBoxReviews 188

Rented 3 movies on 10/16. Returned them on the 19th. Total bill which I got a receipt for was for $17.49. They took it upon themselves to place 2 different transaction holds on my account. Said it was due to authorization. I don't authorize redbox to take anything except what I owed. Now I'm being told that they have collected their $17.49 and I should receive the rest of what they took within 3 to 5 business days. They are contradicting and thieves. Will never use red box again.

SCAM ALERT! Redbox is unable to protect you while logged into your account. While adding a new method of payment I was phished by a site called Tundum.co.(After research they are flagged as a SCAM) Now again... not searching the web but logged into my personal account with Redbox. Contacted Customer Service Supervisor, even screen shot photos via Customer Service Chat. A COMPLETE WASTE OF TIME! Their answer was "We are not affiliated with them, contact them". Your Personal Info and Credit Card Info "IS NOT SAFE" with Redbox!

Redbox is charging me almost 30 bucks. I called them and they said that all that's being charged is 24.36 cents. But then I asked them about all the fees that I'm still being charged for. Such as 0.26 cents twice and then 2.06 cents again and they already took out a big chunk of money from me but I'm still gonna be charged the 24.36. This is bull crap and if I keep getting charged I'm sueing.

Have rented 4 movies in the past three weeks on my TV from Redbox and every movie would play but had no sound. Went directly to Amazon, found the same movie and had sound. I have called Redbox everytime and their customer service stinks as in they cannot address my issue. I'm finished with Redbox!

So I recently decided to try out the redbok kiosk to rent the DVD the Marksman. Gave me the option of renting for 1.99 cents or buy it for 3.99. Decided just to rent it. Well apparently I had stuck it in the glove department and forgot about. Long story short I get a charge on my card for 31.00 freaking dollars from red box. I was heated and at the end this I only got credited 10 dollars. For the 21 dollars they charged me I could've bought 5 DVD of the marksmanship. And they still wanted me to return the movie in order for me to get the 10 refunded. Last and only time I ever go there. So stay away from redbox

Redbox is certainly one of the very few companies that have wonderful customer service. For many years now, any time I call them for any reason, they take care of me. They really value their customers. Redbox deserves to be prosperous! They understand customer service is everything!
Thanks a million Redbox
*Namaste*

Worst customer service both on the phone and chat window. They alienated me completely instead of refunding a mistake they made. Talked over me, interrupted, argumentative, petty, became rude, asked me to make more phone calls after waiting for supervisor for 35 min she said she was actually the supervisor. Yeah the ones that are so unprofessional they coulnd't stay employed in a laundromat if they tried. Shame on you redbox.
1. Over the phone they explained that I had NOT returned the DVD and hence was charged the fines. Obviously i would not be calling them for refunds if i still had the DVD which we had long returned over a week ago. I recorded the entire 1.5 hour conversation.

2. Over chat window the redbox customer service wrote to me the charges were assessed by my Mastercard and it was MY cards fault for those charges and that redbox had nothing to do with it. Redbox said i need to call my bank to release the hold THE BANK had put on, that redbox was innocent and had nothing to do with those chages and it was a Mastercard issue with my bank. Not coming from redbox.

3. the next chat window claimed that i had agreed to these charges and that I signed off on them with my SIGNATURE. That the charges were assessed as a hold and that redbox applies them to make sure they get paid. And that it was explained on the screen before I signed and that I had apparently signed off on those charges. (which is a lie also)

EACH OF THE CUSTOMER SERVICE windows contradicting the other. - this company is marode and look at the reviews! One star or 1.5 holy crap how are they still in biz? Class actions law suits pending galore. People, just run, Run!

Customer service hung up on me. Told me to deal with by looking at my account, I am like that's what I am doing. The disk was unplayable.

I signed up online and my account name was changed, I was signed up to 2 different websites, and when I tried to log on, the website said my password was wrong but my transaction went through and I was charged. Also, on that day, a dollar was charged to a cable company, and today a fraudulent attempt was made that the bank caught and stopped. I think my card was stolen from there.

If there was a rating lower than one star I would rate this experience. I usually do not write bad ratings but I took the time to do so to prevent anyone else from getting scammed.
I rented two movies and I personally turned it in the next day in the 711 Red Box with out experiencing any error from the machine. Just today I notice a posted transaction from Redbox for 67.32
I spoke to customer service and they claimed that I did not return the movies and will not do a refund. I do not recommend anyone to use them, you will get scammed.

RedBox claimed that a disc wasn't returned, and that it is not showing in their record on their kiosk and that the technician didn't report it. So despite having talked to customer service via livechat, their call center, and Facebook Messenger, they will not reverse the charge because my experience was not a "valid claim." I stood at the kiosk and browsed titles after it thanked me, and no indication that it didn't accept my return. I'm extremely disappointed with the brand itself and with the customer service. They can afford a $32 error on their end much more than I can. What an embarrassment of a company. Extremely dissatisfied.

I like redbox to rent movies... But they rip you off! They over charge you watch your bank accounts. They have over charged me many times and i always have to call them. I rented a movie and it was returned i even got the email saying that it was returned. So a few weeks later they take out 33.00 from my bank account i call them and I'm like what's going on? They said i never returned a movie i was so surprised i had to argue with the agent and i kept telling her i have the email saying it was returned i told her i would send it to them... She said she would return 31.00 back i told her that's not what you took out. She then said she had to charge me for the movie when i already paid for it and i had the email. She didn't want me to send it to them and they only refunded me 31.00, i could not believe it i was so upset. There also has been times when i had a coupon they send you i use it but they take out the full amount not the amount that was charged. They rip people off i can imagine how much money they make ripping off people. I like renting the movie's from them just be careful and watch what they actually take out!

They are THIEVES! I was charged triple then what the renting price was. They send u emails with free promos that don't even exist. I know there scams already. They will send u an email that u will get a free movie for one night. So u go pick a movie put the bs promo they send u. Then the promo u enter they can never find it in the system because its been. So now u picked a movie u really want to watch but u can't because the promo was bull$#*!t. So u have to pull out ur credit card and pay for it. I caught on to ur scam REDBOX! NEVER AGAIN WILL I USE UR BULL$#*!T RED BOX! PEOPLE PAY ATTENTION TO HOW MUCH THEY REALLY CHARGE U! THIEVES

I just want to say that Redbox is doing a great job, Considering all the competition today with streaming services you still provide affordable NEW movies at a reasonable price.

I will always remain a customer and I hope Redbox has a successful future. I appreciate your new representatives on chat they are providing excellent customer service. Customers I recommend using chat for quick and professional resolution.

Sincerely
Sharon Godwin

Redbox charged me 6 times in one day... they took a purchase of $3.82 (two terrible movies) and then proceeded to charge me 3 more times of the same amount... then to top it off they charged another. 63 cents for no reason... all within an 8 hour period... called redbox's hotline and was not helped in no way shape or form... tried a conference call with my bank and redbox but... redbox hung up. I've spent almost 2.5 hours on this today... redbox is terrible. And I wouldn't go out of my way to make this comment of I didn't think it was worth it...