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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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I used the text option to discuss my purchase. The rep was amazing and answered all my questions. Great service!
Superb experience ( and I have to use so many words but don't need to)
I spoke with Don and the service was absolutely great, ordered Monday 9:15 am was at my house Tuesday evening, easy to install in 30-40 min, and built in the USA! Highly recommend calling don!
Just got on chat to ask some questions about the site as I was trying to order. Victor responded and was very professional and polite. He helped me sort things out and guided me through the process. I made my purchase, He took care of everything while making things painless.
Needed a new cover for the back of my truck. Didn't remember where I got it I knew it was a gator roll up. After a few seconds she knew I got it from them and when I bought it. Didn't know the serial numbery an she waited on the line till I went to get it. I didn't need the rails just the cover she ha it in just a minute.
Very easy and quick.
Rudy had awesome customer service. He was patient, kind and found what I needed. 👍🏼
My sales associate Nicholas Giannola was very helpful and responded quickly to my questions and emails. I would recommend this sale associate to anyone looking to purchase accessories from Real Truck.
I called because I needed to replace the ring & pinion in my truck and could not remember which ones I had purchased before. The tech not only found what I purchased before but took my new order right over the awesome people.
Excellent customer service and support
The people are easy to work with and stayed online even when our conversation got temporarily disrupted due to circumstances on my end. Kudos to the sales team for helping me identify the correct repair part.
Order your ionic series 51 black running boards. They were to be shipped in 1 to 2 day, After one week I called you, I was on hold for 1 hour before I got a person. They checked and there was a six plus week delay in shipping. I asked for you to sent the brite running boards which you had in stock. I got switched from dept. to dept., with no results Next day talked to a person named Mimi, she got thing in order. The cost difference between the black and brite is about $5.00. End story whitch is a long story between returns and reordering I lost about $20.00 plus. This comes down to you stated, running boards would be shipped in 1 to 2 days. Back orders do happen, you should have help a customer a lot better then you did. Not happy about this runaround I went through. I my be doing my shopping elsewhere. Thanks for getting this of my chest.
I needed a step for my pickup Amp-*******-1a. It has been hard to find lately, I got on the chat with a real truck representative, he found the step and sent me a payment link The process took just minutes and the step shipped out the next day. It arrived 4 days later and I installed it easily. I will definitely be a return customer.
Could not ask for a nicer person to deal with. Answered all my questions and even checked with others to ensure proper fit.
I had logged on to chat about a question I had regarding the fit of the liners to my particular model Nissan. The lady on the other end of the chat was extremely helpful and even ordered the liners for me while we were online together. Easiest shopping I've ever done!
Very good, salesman was very knowledgeable about my needs and took all my information about my truck then found the cover I needed
Sheddrick was great to work with over the phone! Assured me to call him directly if I have any issues with delivery or installation.
Upon receiving my mats I noticed one of the emblems on the passenger mat was missing. I emailed them and have yet to hear from them.p
Ordered one day and rear mat came the next day and the front mats the next day. Good service and great mats, this makes my 5th set.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members