On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
03/18/25 Great experience with Andrew the customer service representative. He assured me that the cover would fit my 2025 Tacoma Xtracab. I should get it within 4 days and hope it will fit. They have a guarantee it will fit or return it for free with a money back guarantee.
I placed my order via phone with agent. I received a confirmation email. Waited, waited, waited for order. I then received a survey request, never having received anything. I called a customer service number, was transferred two or three times and finally got a representative who told me my order hadn't gone through because of lack of payment. My name was misspelled on the order and i assume that is the reason. The correction was made, order reprocessed with confirmation of payment.
The item I wanted was a little pricey, but the sales rep was personable, pleasant, and seemed to want to work with me. She did some research and found what I think was just what I was looking for. I'll know when it arrives. Anyway, she couldn't match the price of a somewhat similar item, but she did at least get me 10%. All in all, a good experience and easy to order.
I was trying to find new mats and cargo liner for my new 2025 Nissan Rogue. Rep, was tremendously helpful.
Talked to a representative about a tonneau cover and matt for the truck. I loved the one I previously bought and told him what i wanted. He led me in the right direction and i purchased both
I very much enjoyed my experience with my service representative.
He was very knowledgeable, helpful, kind, and a pleasure to speak with.
I genuinely haven't had a customer service agent who was as good as she was. She was patient but better than that is she got the answers she didn't know right then and there and took her time walking me through multiple options. Thank you!
I purchased an item after being told it was in stock. Then when the email came back about waiting on manufacturer update. I responded back questioning why they said it was in stock. And I was supposed to receive them this week. No response back
Thanks to knowledgeable sales staff, great prices and quick shipping
Truck cover arrived fast, as expected. It was easy and quick to install.
It was good. The price matched the dealer cost for me. Although it looks like it went on sale later the same day. Shame on me for not waiting and explains why they were happy to give me the discounted price. I'm still happy with the product. They are the best in my opinion. Had the X4 revolver on the last GMC for 7 yrs. Performed excellently!
Did not care for the new style clamps that hold the rails to the truck bed. They did not hold the rails tight to bed tight or square. Angled down and that made latches word to attach.
The panels look well made and pleasing to the eye.
Very helpful to help me find and order the correct bracket on some amp power steps.
Don Hardy is a true assett to Real Truck. He made our first buying experience from Real Truck a true pleasure. We look forward to buying from Real Truck in the future.
Vann Underwood
Great cover and very fast delivery. Tx. Only took about an hr or so to install
I've got a 2015 F150 crewcab. I had questions about the rear ladder bar fitting into the "new" style, tiny pocket stakes. Sherry worked through my questions and I purchased two and they are on their way.
Easy to work with very nice gave me many options and explained the differences between bed covers
Answer: Sorry to hear that, Things happen. Nothing is 100%. Unless it's a persistent or frequent issue, cut them a break. Possibly yours may have been an rare unfortunate happening.
Answer: I got my order with in 3 or 4 days, Better check with them.
Answer: I didn't get a refund I bought a new set, they discounted the new set as a favor.
Answer: I didn't get a refund I bought a new set, they discounted the new set as a favor.