RealTruckReviews 8,442

Everything was going great until I received the cover. Upon opening I discovered that the rails were missing, BAK quickly filed a claim for my order, however, they did say the rails need to be "Built" so I will need to wait for a week or so to get the parts...

One was not made correctly and a bit warped which made installing more difficult. Where the edges had been trimmed on one it wasn't like the others and it wouldn't allow the clip to hold it properly.

Difficulty setting rails because of lack of detail in the instructions. Half of the latches needed adjustment probably because of the rails

It was very pleasant. Service rep was very helpful and polite and noligable. Will buy more in the future. Should receive my order today which is very quick. Can't wait to install them.

The BAK Flip product for my 2004 Toyota Tundra looks like the perfect product to enhance my truck and keep my tools safe, secure and weathertight...Thank you RealTruck for putting out a quality product line...

The sales agent was was very personable and patient. The agent provided the pros and cons of the item which proved to me that the agent was not just interested in making the sale. Kuddos for a job well done. The ability to text is a very convenient.

Was a good experience salesman was very helpful and nice. Assisted me with another item I needed by asking

Great!
Just asking about a product. You answered my question. ……….:::::;;;;;;;;;;;;. Nothing more to say.

I ordered accessories for my new truck and had questions about the running boards. The customer service rep was excellent and guided me to make a good decision without spending a lot of money. The products arrived the next day in great shape. I'll be shopping with them again.

Excellent customer service!
The representative was able to find the product, gave me a military discount and shipped the product to me free of charge,

I waited 2 months for my bedcover after being told I would have it before Christmas. I have 20 emails and countless phone calls trying to get the cover. As of today I'm told I will have to wait 12 to 16 weeks for the cargo manager. Out of all of your people I've had to deal with only 2 could make anything happen. Steve Betts was the best. David Reed also helped. Take a look at all the emails and and maybe tidy up your company.

Great service and very helpful in product selection for meeting my needs.

Experience was great with everyone I dealt with. Everyone was very helpful to me to make my final decision on the product I purchased.

Dealership sales staff were professional & went out of their way to be helpful

The fact that you get to chat with a real person that gets you, should make you want to order with Realtruck.com

Multiple e-mails that I felt needed follow up! Telephone contact by me responded by Real Truck slowly. Orders I made not processed by real Truck or lost!

I was able to interact with a sales professional in a timely manner. They answered all my questions thoroughly and I felt comfortable making my purchase. The entire process was explained well and the sales rep ensured that the item i wanted would work on my vehicle. Thank you for a pleasant experience.

The sales representative was helpful and very kind. Appreciated his knowledge and patience.

I called to order a new motor and customer service realized my problem was a warranty issue. After some additional conversations (via email), my issue was covered by warranty. I received my motor and was able to fix the problem. My power steps work like when they were new.