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RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Crystal, the person I talked to, was helpful and personable. English was her first language, which is always a good thing when working on the phone.
Good produce and price. Easy to order. Friendly staff.
Hi Thomas, thank you for taking the time to provide a comment on your experience!
My representative was very helpful in getting the right exhaust system for my truck, and she also tried to get me as much info on the specs as possible.
Hello Jose, thank you for taking the time to share your experience.
After the purchase of my new truck, I wanted a tonneau cover. After searching several websites I happened upon RealTruck sales. The website was easy to use, and responses from the salesperson on the chat function was fast and accurate. I received the tonneau cover within days. I am very pleased with this entire transaction.
Hi Keller, I am happy to hear about your pleasant experience!
Tech was very knowledgeable of the products and what would fit
Hello Brice, thank you for your feedback!
Quick shipping, and customer service was great. Will use Real Truck in the future.
Hi Pete, thank you for providing comment on your experience!
I have ordered a dah cover for my 2021 GMC ( dash cover), I was told it would be 8 weeks. This is unreasonable
Hello Michael, thank you for taking the time to share your experience. Some of the items we offer are custom-made options and lead times can be very extended at this time. I want to thank you for your patience.
Knowledgeable, friendly, and fast! Jared (misspelling possible) went above and beyond! Special thanks to Jason as well.
Hi Michael, thank you for taking the time to provide feedback on your encounter!
Knowledgeable personal when I call with questions. I have made several purchases from RealTruck & will make many more in the future.
Hi Bob, thank you for your comments on your experience!
My credit card has been charged for the incorrect running boards. No one gets back to me to fix the problem.
I understand mistakes happen but this is complete lack of customer service.
Michael the sales person helping me gets an A for effort.
It took over a week to fix a mistake on Real Trucks end.
I will not buy from them again.
Rich
Great experience. The agent I spoke with was very informative. Reviewed my needs and made excellent suggestions. Products I purchased seamed to be good quality and fit well.
Hi George, thank you for taking the time to provide commentation on your encounter.
Ordering the parts was very easy the gentleman was very helpful. Have not received the parts as of yet. I have ordered parts from you guys in the past was very happy.
Hi Walter, thank you for taking the time to provide feedback on your experience. According to your tracking information, your packages should arrive between May 12th and May 13th. If you have any additional questions or concerns please reach out to us!
I have a 2020 Ford Ranger SuperCrew short bed and wanted to be assured the parts I was looking for would in fact fit for my truck. My support contact, EXT: 1610, Chris Whiteman, went out of his way to make sure I had the right parts for a price I was comfortable with. I went with American Made parts, and did pay a little more, but the install was a breeze by myself for my Retrax product, and only need a 2nd pair of hands for make sure the rails are firmly "squished" with the weather sealing while tightening the clamps. The basic BedRug bed mat and the Husky floor liners were a breeze. The Under Cover Swing case is a great little feature to add to these sort beg pickups, doesnt take up too much space and loads/unloads in a breeze.
Hi Mike, it is a pleasure reading about your experience with our representative!
I talked to someone, on your chat app, and got all my questions answered. He was prompt and nice. Thanks again
Thank you for taking the time to provide feedback on your experience!
I ordered a tri. Fold up cover that i was told it was in stock and would ship the next day April 7th I checked my email today it has a rival date of June. What's up?
Ordered the tonneau on a Tuesday evening and it arrived on Saturday. Great delivery time and the person on the phone was very helpful.
Hi Lee, thank you for your feedback!
I call Pace direct. The call gets forwarded to a network of distribution. Ordered parts specifically with Real Truck on May 5 since the part was in stock in Arkansas. (Chris is Ocala Florida). Then I get a generic email the delivery will be more than 1 month later. I call pace direct for which I do speak with Tracy Nickey who may or may not be with Pace but she says SWFA 18A44 is in Arizona but she can not contact them since they give 3 days grace period for the distributor to ship the part. It is more than that now and I have not confirmation or tracking. Tracy did make a ticket to show I was looking for the part. It sounds like Truck Hero owns Leer/Pace/Distribution but the networking is struggling.
Hi Jim, thank you for taking the time to provide feedback on your encounter.
Michael Todd was very helpful. He worked with me on finding the tires and wheels in which I wanted to purchase.
Hello Scott, thank you for sharing your experience!
The customer service representative was very knowledgable on the product that I was looking at. Answered all the questions that I had on the product
Hi Travis, thank you for your feedback!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Forrest, thank you for your feedback!