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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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There was some email address confusion, but when resolved, our order arrived in great condition the next day. Our customer service representstive was AWESOME in helpi
G us.
Outstanding service and real easy to order.
I Highly recommend Real Truck
Sales rep was very professional and completed the order quickly including answering all my questions. Shipping information was send out later that same day. Great job!
They gave me a ship date on product, then emailed with a new date over 2 months away, I called on it, said someone would contact me within in 24 hrs, I emailed back twice because it's been over 3 days, still no response
Hi George, I am happy that your experience was satisfying.
The gentleman on the phone was very helpful and made sure items were in stock
Hi Robert, I am happy to hear about your experience.
Got sent the wrong one and is very difficult to speak with someone about getting the right one very unsatisfied
Super fast, super easy, great prices on great products.
Hi Christopher, thank you for providing feedback.
Everyone was super helpful. They were quick to reply and answer any questions I had.
Thank you for taking the time to share your experience.
Your sales person who helped me with ordering my truck bed cover was very knowledgeable and helped me with the details of what I was looking for in the item I ordered. He answered all my questions very politely. Got all the information correct and promptly. Very good ordering experience!
Hi Michael S, I am happy to hear your experience with us was knowledgeable!
Searching for a foldable bed cover for this new truck of mine. Tough to find something that will fit it. Called up and spoke, at length, with Alex E. At Realtruck.com. With his guidance, I found the one that I wanted and a place that would install it for me. Excellent service from Alex of Real Trucks. Cover was in stock and quickly delivered to me.
Many thanks!
Hi Kim, I am happy to know we were able to provide you a pleasant experience.
Hi Ruben, thank you for sharing your experience.
I ordered a set of fender flares that were $300 and should of shipped right away. I waiting a day or two after the expected arrival date and then I called. I was connected to someone that sounded as if they were a phone service in India. He told me that he would check with the warehouse. Another two days go by and I go online and cancel the order. Another two days go by and I receive an email saying "don't consider your order canceled." The next day I recieve a new date 4 weeks from then for my parts to arrive. They will not cancel! Fortunately I paid through PayPal so I have them trying to get my money refunded. I will never do business with RealTruck again!
Hi Scott, thank you for taking the time to provide feedback on your experience.
The sales person was very polite and knew what we needed, took his time with us told us all and obout the products five stars
Thank you for sharing your experience!
Associate was knowledgeable and helpful! Great find exactly what I was in search for.
Hi Sherri, I am happy to know we were able to help you with all of your questions and concerns.
Hey Robert, thank you for taking the time to share your thoughts!
Very good experience salesperson was helpful and polite.
Hi Rick, thank you for sharing your experience!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Laura, I am happy we were able to get that worked out for you. Thank you for taking the time to share your experience!