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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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The seat covers are not the first thing I bought from real truck. Their staff is great, and know about the products they sell.
Hi John, thanks for sharing your experience.
There was a problem getting the bolts started into the frame mounting. I had to remove it and clean thr threads out of the nuts. Once I did that it went much better.
Super easy and super fast service. I just had a bad experience with another vendor for the same product so this was a breath of fresh air.
Hi Felipe, happy to hear we were able to assist you better!
You were going to send me a email with the order # and shipping info. (nothing yet)
Firstly, it came packaged to perfection. Wrapped, cushioned, organized. No dents, dings or scratches. I spoke with Chris before my purchase because there are usually issues with fitting step rails onto a Limited X. He assured me that I was selecting the right set. When I opened the package, the paperwork right on top said "exclude Limited x"... so imagine my initial concern. I laid out the rails and brackets on the driver's side, and it appeared to line up ok, so I proceeded with the install. It was a pain (I need low profile ratchets), but it fit. A normal socket wrench and socket won't fit between the body and the pinch weld, and the bolts are too long to go at it from the other side (so either have a flat adjustable ratchet or a deep 10mm socket). So, I went at it with my wrenches. A half turn at a time. There is barely any clearance between the front edge of the step rail and the Jeep's trim, but it doesn't touch. It also flares out slightly as it goes back, but it fits the flaring of the body, so it looks pretty damn good (if I must say so myself).
Hi Steve, I am happy Chris was able to ease your concerns.
I had the good fortune of speaking with Butch. He located the parts I needed quickly and offered encouragement in the installation. I actually bought items for another project more than I intended because of the confidence he instilled in me. I'm confident I will not have a problem with the installation of my two projects now. The only thing to make my experience better would have been to receive a discount.
Hello Bill, I am happy to hear about your pleasurable experience.
John Baker was a pleasure to work with. He did a great job of taking my order. Thanks
Hi Vincent, thank you for sharing your encounter.
Called and talked to a Sales Rep and he was very knowledgeable and helped me in choosing the right truck bed cover.
Very helpful service and guided me to the correct accessories for my truck
Hi Martin, thank you for sharing!
What's one of the easiest shopping experiences I've ever had!
Hi Thomas, that is great news to hear!
They take to long to ship your order for wheels. Take your money then u wait at least 7 days for them to ship your wheels
My experience was very good. The CSR was very helpful and knowledgeable.
Hi Wayne, thank you for sharing.
Hi Roosevelt, thank you for sharing your experience.
Hi Todd, thank you for sharing your experience.
Called RealTruxk to check some prices and availability. Chris Rodman was very helpful and I decided to go ahead and order a set of wheels and tires for my 2014 Tacoma. Chris was very knowledgeable and informative as he helped me work through the best options. Looking forward to delivery in a few weeks.
Hi Gary, happy to hear about your experience.
First attempt to purchase truck cover was not good as your sales representative advised that they could not price optional accessories that I wanted until Monday. However, after calling USA Truck Covers directly and being advised that RealTruck could get the pricing for accessories, I called back and got Andrew Talsky who worked with me to get the pricing for the accessories right away, hence we were able to order the cover and accessories the same day.
Hi Alan, thank you for taking the time to share your experience.
Didn't have everything I needed in stock but he was still good and that I'll just wait for it to come
Hello Debbie, thank you for sharing your experience.
Pleasant and knowledgeable sales team looking forward for my order
Hello Ken, thank you for sharing your experience.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Frank, thank you for your repeat business!