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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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CSR had up to date information on my truck. He was able to give me precise information for part I needed.
The sales person was very knowledgeable and helpful. Not pushy and very patient with all my questions. I shopped around a lot, locally and on line. Real truck had the best price, by far.
I ordered a truck bed cover and called the number and had a very helpful gentleman get the right cover and made the whole transaction so simple! Thank you for the great service!
I was not sure on what tonneau cover I wanted, the representative took time to ask me what I was looking for exactly and gave input.
Robert, your Customer Service Rep, was able to answer all of my questions and take my order without any difficulty. The great part is that the delivery time is only going to be about 2 weeks vs. 4-6. Will be installing them in a few short weeks. Thanks,
I was helped by Butch. He was knowledgeable on you product lines, and how they fit together. I purchased the cover and will order a rack to fit in a month or so.
John was helpful answering all my questions. He is very knowledgeable about the product and also followed up with a email.
The cover was as described on the site. The fast ship claim was a bit deceiving in that within 24 hours a shipping label was created but the actual cover took a week to arrive. The instructions that came with the cover are vague and need to be updated. The cover is a good product and would recommend it to others.
I ordered a hitch for my Dodge truck the price was good and I was told I would receive it in 3 days. This was Friday so I figured Wednesday of the next week I would get it. That worked great for me. I need the Hitch before the following weekend. Then I get an email on Sunday day 2 after I ordered, that the part will arrive sometime between Thursday and Tuesday of the following week. Not at all the 3 days I was originally told. The customer service person was courteous and knowledgeable about the products but not shipping. The shipping was free which I like but I'm disheartened by the timing. The parts will arrive sometime... during the next week.
Had an awesome experience with customer service answer all of my questions
I call and ask if the Under Cover bed cover was in stock. No it will be ordered and take 20 to 25 days to get it.
The cover would be shipped from the Manufacture.
The was was the same on the manufacture website and other seller websites.
The salespersons was nice so I bought it from him.
Now I hope the cover arrives on time.
Hello John, we appreciate the time you took to share your experience. We have to thank you for being understanding and having the patience to wait for your cover to be made for you. Please let us know if we can assist you any further.
I have a 2020 Dodge Ram. It was a perfect fit and easy to install only took me 5 min's to put it on. I then went to the car wash to see if it would leak and it was dry. I'm so happy with it. Glad I bought it
Hi Carolyn, we are happy to hear you are satisfied with your purchase!
THE MAN THAT I TALKED TO TOOK CARE OF ALL THE PROBLEMS THAT I WAS HAVING. AND THIS WAS ON A SUNDAY NIGHT
Hi Frederick, thank you for taking the time to provide feedback on your experience.
Extremely helpful and professional. They gained a new customer sure to do repeat business
Hi Thomas, thank you for sharing your encounter.
It was great my experience with y'all was superb it was great I had a lot of dumb questions and John had no problem answering them so yes I would recommend you guys to all my friends
Hi Jeffrey, thank you for sharing your experience!
Fast, Accurate, Speedy Delivery. Ashley great on phone.
Hi Gene, thank you for sharing your experience.
I received my order, but received all rear shocks parts and I needed front shocks as well. Now, I have to reorder and pay for shipping to return them
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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